Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

lateshipment

MARCH 25, 2025

In todays e-commerce-driven world, the journey from I need this to Finally, its mine! Businesses arent just competing with each othertheyre up against boutique stores, social media ads, and the infinite distractions of the internet, all while trying to deliver a seamless and stress-free experience. is anything but simple.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. What do your customers have to say?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. This is perhaps the most crucial test of your overall returns experience. In the long term, though, you’re probably losing that customer.

Customer Experience 221

Customer Experience Customer Customer Retention Definition 221

lateshipment

FEBRUARY 14, 2020

With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The time starting from when the retailer ships a package to when it is in the hands of the customer defines the customer’s post-purchase experience.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Kissmetrics

MARCH 23, 2018

When it comes to e-commerce marketplace dominance, Amazon is at the top of the food chain. But there is one realm where you can live in the same relative sphere as Amazon: customer experience. Amazon has a lot of the same problems that most retailers have when dealing with customer service. online retail sales.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

lateshipment

SEPTEMBER 1, 2023

The e-commerce landscape today is more competitive than ever. Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

lateshipment

FEBRUARY 26, 2020

On the contrary, providing a stellar post-purchase experience to your customer is your chance to increase C ustomer Satisfaction (CSAT) scores and rise above your competition particularly when companies like Amazon, Walmart, and eBay are rewriting the eCommerce playbook from a customer experience standpoint. .

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Retail TouchPoints

MARCH 3, 2025

Because its relatively easy to communicate this brand ethos through rich product page descriptions, photography and video, the brand leans heavily on strong visual creative to reinforce storytelling through its ecommerce site and social channels.

Customer 260

Customer Marketing Channel Customer Retention 260

Omniconvert

NOVEMBER 19, 2020

Are eCommerce professionals worried about what next year has in. The post BFCM, Customer Retention & 2021 eCommerce – The eCommerce Growth Summit Success Story appeared first on Omniconvert Ecommerce Growth Blog. We were a team with a mission and some questions.

Customer Retention 113

Customer Retention eCommerce Customer Blog 113

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids).

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

BigCommerce

APRIL 18, 2018

The most successful ecommerce and retail businesses are metrics obsessed. How to Measure Ecommerce Success. To properly measure ecommerce success, you need to have 3 main goals in mind: Selecting the right ecommerce key performance indicators (KPIs) and then tracking/measuring their corresponding metrics.

Download 418

Download eCommerce Social Media Shopping Carts 418

MakeWebBetter

MAY 27, 2020

Do you have a strong customer base for your eCommerce business? Or are your customers floating in uncertainty whether to buy from you or your competitors? Without customers, your business will just be a static structure, restricted and constrained in your own corner — it doesn’t even matter whether it’s online or offline. ‘A

Customer Retention 130

Customer Retention Customer eCommerce Customer Loyalty 130

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Omniconvert

JUNE 13, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 103

Customer Retention eCommerce Customer Blog 103

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Omniconvert

AUGUST 28, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 102

Customer Retention eCommerce Customer Blog 102

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. It sounds simple enough.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

lateshipment

APRIL 8, 2022

Analysts expect the value of the business-to-customer (B2C) market to reach over $7 trillion in 2030. The continued increase of e-commerce enterprises will make it more challenging for companies to stand out from the rest. Great packaging with your brand on it can influence a first-time customer’s impression of your company.

eCommerce 130

eCommerce Merchant Services Social Media Customer Retention 130

lateshipment

OCTOBER 30, 2023

However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Omniconvert

NOVEMBER 11, 2020

The post BFCM, Customer Retention & eCommerce in 2021 as seen by 23 experts – the eCommerce Growth Summit – 2020 Fall Edition appeared first on Omniconvert Ecommerce Growth Blog. Why should you be here? 2020 has been one of a kind, don’t you agree? We were mentioning the COVID.

Customer Retention 113

Customer Retention eCommerce Customer Blog 113

Kissmetrics

MARCH 29, 2018

Tom Robertshaw ( @bobbyshaw ) is an Ecommerce Evangelist at Space 48, an award-winner ecommerce consultancy for forward-thinking retailers. It can be easy lose ourselves in the chronic battle of customer acquisition. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omniconvert

JUNE 19, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 101

Customer Retention eCommerce Customer Blog 101

lateshipment

MAY 28, 2020

They lead to customer churn. Do you sometimes feel, as an eCommerce retailer, that despite paying a steep price to provide customers a top-notch delivery experience , you still struggle with their complaints? That being said, Should You Focus on Retaining Customers or Acquiring New Ones? They affect your revenue.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

lateshipment

MAY 6, 2023

What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. Yotpo helps eCommerce businesses trigger review requests through email and SMS.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

Optimizely

JULY 31, 2018

But that doesn’t mean everyone should, especially in the ecommerce world. What makes the best ecommerce podcasts stand out? It’s more than just providing a good listening experience for your audience. It’s more than just providing a good listening experience for your audience. The Turnaround. eCommerceFuel. Marketplace.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

lateshipment

APRIL 10, 2025

In North America, it owns close to 30% of the e-commerce platform market. Collecting return reasons helps you connect the dots between product issues and customer experience gaps. Over time, you’ll see fewer returns and fewer unhappy customers. Shopify powers over 5.6 million online stores across the globe.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Groove

JULY 31, 2024

Marketers and other eCommerce professionals are always on the lookout for new ways to work more efficiently and effectively, and a customer data platform (CDP) is one potential solution. We’ve put together an overview of what the platform has to offer so you can see how it would fit in with your eCommerce marketing strategy.

Customer Data 195

Customer Data eCommerce Marketing eCommerce Customer 195

Retail TouchPoints

APRIL 1, 2024

This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. year-on-year, with ecommerce specifically up 8.4%. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Tackling issues that affect the overall customer experience is crucial.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

lateshipment

JULY 17, 2020

The average conversion rate of eCommerce websites is 2.86%. Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Yes, that’s a shockingly low amount of people buying at the first try. Think Ahead.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237