Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Conclusion.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Retail TouchPoints

MARCH 3, 2025

The Cozy Earth marketing team sought a direct, personalized way to reach and serve customers across channels that aligned with the various buying journeys shoppers could embark on with its different product lines. Orchestrating SMS and Email for Maximum Impact Both SMS and email are integral to Cozy Earths marketing strategy.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. This is perhaps the most crucial test of your overall returns experience. In the long term, though, you’re probably losing that customer.

Customer Experience 221

Customer Experience Customer Customer Retention Definition 221

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. What do your customers have to say?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

lateshipment

MARCH 7, 2025

In fact, it’s a proven fact that nearly 52% of all customers will go out of their way to buy from a brand they adore. That’s the secret strategy that keeps your brand top-of-mind after the sale. This is what makes customers feel valued, appreciated, and part of your brand’s family.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

MakeWebBetter

MAY 27, 2020

Without customers, your business will just be a static structure, restricted and constrained in your own corner — it doesn’t even matter whether it’s online or offline. ‘A A Customer […]. The post Top 10 Successful Customer Retention Strategies That Actually Work appeared first on MakeWebBetter.

Customer Retention 130

Customer Retention Customer eCommerce Customer Loyalty 130

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. This results in siloed communication and a disjointed customer experience.

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Retail TouchPoints

MAY 8, 2024

Have mechanisms in place to guide and support customers throughout their journey, and create content that is clean, digestible and informative.” Pitié walked through key takeaways from the report and how these data points should influence brands’ ecommerce strategies moving forward. What should they be doing creatively to stand out?

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

NOVEMBER 4, 2024

Delayed shipments are more than an operational inconvenience; they come with hidden costs that affect customer retention and brand reputation. For an e-commerce business, this translates to direct revenue losses as well as the cost associated with trying to re-acquire lost customers. Here are some effective strategies.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. Operational aspects of returns are just as crucial.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

lateshipment

SEPTEMBER 1, 2023

Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back. Satisfied customers not only come back for more, but they also become brand advocates.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. In-store promotional strategies also are still important to keep in mind.

Food and Beverages 304

Food and Beverages Games Consumer Customer Retention 304

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

lateshipment

FEBRUARY 28, 2025

The reasons can range from fit or quality issues to customers simply changing their minds. Exchanges streamline the process by allowing customers to swap items without disrupting sales. Both options enhance customer retention while minimizing the financial impact of returns on your eCommerce business.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Kissmetrics

AUGUST 16, 2021

You’ve still got to turn the lead into a customer, but it’s the starting point, and once you’ve got a sales pipeline full of leads, it’s much easier to tweak your sales strategies. Since Pinterest started using this strategy, they’ve increased their users. Consider this a prime piece of real estate in your marketing strategy.

Webinar 349

Webinar Social Media Blog Books 349

RTP blog

AUGUST 30, 2019

This extreme personalization of the in-store beauty customer experience can be seemingly difficult to replicate across digital channels, where consumers are increasingly looking to be serviced to the same, if not a better, degree as they currently are in stores. And quite honestly, they have every right to that expectation.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Kissmetrics

APRIL 21, 2021

It’s a meandering path where customers visit brands on different platforms before converting. To successfully target and convert consumers across every channel and platform, you need a unified marketing strategy. Omnichannel e-commerce is a marketing approach that creates a unified customer experience across multiple platforms.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Groove

APRIL 15, 2024

They can also leverage pricing strategies and increase customer experiences. Global Reach: Customers who normally would not have ordered from your store because of distance can now order. You’ll be able to reach a broader audience and garner new markets.

BigCommerce 230

BigCommerce B2B B2C Customer Retention 230

Omniconvert

AUGUST 28, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 102

Customer Retention eCommerce Customer Blog 102

Retail TouchPoints

JANUARY 29, 2024

Marketplaces Valued for Both Strategic and Tactical Benefits The growth of marketplaces has been one of the top retail stories of the past few years, and that’s reflected in the 2023 survey results: 28% of retailers called marketplaces effective tools for achieving their omnichannel brand strategy, double the 14% that chose this option last year.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Omniconvert

JUNE 13, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 103

Customer Retention eCommerce Customer Blog 103

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Forrester eCommerce

JULY 25, 2023

Hardly any of the executives who include customer experience (CX) metrics in their quarterly earnings calls do it well. Stick to metrics that describe key business results and reflect the strategic goals of the organization — such as revenue, profit, or customer retention — at least until you’re sure […]

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

Kissmetrics

MARCH 29, 2018

This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. The same report found that returning customers are nine times more likely to place an order than new customers. In my experience, high growth merchants have healthy customer retention rates.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omniconvert

JUNE 19, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 101

Customer Retention eCommerce Customer Blog 101

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

Omniconvert

SEPTEMBER 1, 2020

Customer retention is a subject near and dear to our hearts – that’s why you’ll find several articles on our. The post Customer retention tools appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Article eCommerce 78

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction.

Customer Experience 99

Customer Experience Improvements Customer Customer Retention 99

Omniconvert

JANUARY 15, 2020

Why customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage. The post 12 companies with great customer experience appeared first on ECOMMERCE GROWTH Blog.

Customer Experience 120

Customer Experience Customer Blog eCommerce 120

Retail TouchPoints

FEBRUARY 7, 2024

As more retailers and brands gamify the shopping journey, establishing a solid strategy will be crucial to seamlessly capture customers’ attention. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience. Focus on customer retention.

Retail 287

Retail Games Clothing Customer Retention 287

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 260

Retail Article Omnichannel Customer Experience 260

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Set yourself up to grow and evolve with your marketplace strategy long-term, where digital commerce is a large percentage of your business.

Subscription 246

Subscription B2B Mobile Customer Experience 246