Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Mobile eCommerce Customer Experience 264

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Every Rokt interaction pulls from more than 30 different data points in real time to build personalized ad units that ensure the best offers for each customer.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

APRIL 3, 2025

When retailers closed stores, however, online sales in a given area decreased by 11.5%, with some categories including home (32.2%) and department stores (26.1%) seeing even greater declines. Emerging retailers saw even greater gains, of 13.9%.

Presentation 147

Presentation Retail Department Stores Omnichannel 147

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. RTP: What about the many areas supporting the customer experience?

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

Retail TouchPoints

MAY 26, 2022

AEO acquired Quiet Platforms in November 2021 as part of its ongoing effort to create an “on-demand, hyper-scaled operations platform that enables brand success” both for itself and other merchants, according to Executive Chairman and CEO Jay Schottenstein. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

JUNE 21, 2021

How can we create a platform that allows them to customize the product the way they want it? One thing we know about consumers is that they are all looking for real-time customized experiences. They’re really looking for real-time personalized experiences.

Retail 264

Retail Webinar Department Stores Arts 264

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

MAY 22, 2023

He started building this empire that went from a tiny little store that sold a little bit of electronics and appliances into a $350 million a year business that has expanded to three states and 13 stores.” We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. ‘A We sound like them.

Other 290

Other Payment Services Banking Department Stores 290

RETAIL MANAGEMENT SOFTWARE

JUNE 27, 2024

In today’s competitive retail landscape, department stores must continuously seek ways to enhance efficiency to stay profitable and keep customers satisfied. Streamlining operations not only reduces costs but also improves employee productivity and enhances the overall shopping experience.

Department Stores 52

Department Stores Operations POS Supplies 52

Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

Sporting Goods 297

Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

JANUARY 19, 2022

“Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. Although Ralph Lauren has exited some mid-tier department stores, Louvet maintained his stance that department stores will continue to play a role in the Ralph Lauren ecosystem both in the U.S. and globally.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. Saks OFF 5TH Chief Customer Officer Rob Brooks will become President of O5.

Other 218

Other Specialty Retailers Apparel Department Stores 218

Retail TouchPoints

OCTOBER 10, 2024

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 290

Department Stores Mobile eCommerce Customer 290

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 260

Department Stores Article Shipping Other 260

Retail TouchPoints

MAY 5, 2021

The result of this integration is a more consistent customer experience that can be mapped and optimized throughout the journey, from discovery to purchasing and aftercare. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Retail TouchPoints

MARCH 3, 2023

Macy’s Sees its Future in Luxury and Off-Mall Locations Macy’s has been diligently modernizing its operations for the past several years, and its performance in the coming months will be a sign of whether its efforts are paying off. “That’s a clear advantage in the near term and remains our focus over the long term.”

Department Stores 311

Department Stores Operations Gifts Fashion 311

Retail TouchPoints

FEBRUARY 3, 2023

Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

SEPTEMBER 21, 2020

3, Best Buy is shortening operating hours across the company — stores, corporate offices, field offices and in-home installation services — and all U.S. Nordstrom stores and operations centers will remain open on Nov. On Election Day, Nov.

Sporting Goods 264

Sporting Goods Retail Department Stores Arts 264

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Department Stores 290

Department Stores Customer Retail Customer Experience 290

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. But this model is unlikely to work for most retailers.

Shipping Costs 299

Shipping Costs Drop Ship Department Stores eCommerce 299

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% The retailer decided to automate specific parts of its contact center operations and employed AI to aid agents in resolving customers issues quickly.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

JUNE 23, 2022

In February 2022, Macy’s took the opposite tack, thwarting pressure from activist investor Jana Partners and announcing it would keep its ecommerce operations integrated within its larger business. That was swiftly followed by similar moves at Saks OFF 5th in June and Hudson’s Bay in August of the same year. This strategy could hold water.

eCommerce 289

eCommerce Omnichannel Channel Fulfillment 289

Retail TouchPoints

APRIL 5, 2022

Laws related to environmental protections and sustainability mandates, for example, are among the elements impacting how sellers and manufacturers carry out their operations to minimize negative impacts. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 272

Merchant Services Beauty and Health Technology Operations 272

Retail TouchPoints

MARCH 1, 2024

We operate our own factory in the Philippines, but we don’t run it as a profit center, so if there’s something that’s important for a brand, we can do small quantities. That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori. “We

Social Media 274

Social Media Department Stores Supplies Technology 274

Retail TouchPoints

SEPTEMBER 22, 2020

We’re offering that type of service she’d get in a department store, digitally.”. She added that between ever-changing regulations, guidelines for store openings and operations, a recession and shifting consumer sentiment, “forecasting is impossible. Lesson 3: Plan for the worst, hope for the best.

eCommerce 246

eCommerce Department Stores Social Media Channel 246

RTP blog

AUGUST 30, 2019

If you’ve ever wandered into a beauty retailer’s store or lost yourself in the beauty section of a department store, you know all too well the endless number of alternatives the consumer faces when trying to figure out which beauty products to purchase. And quite honestly, they have every right to that expectation.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

BigCommerce

MAY 4, 2018

This half-day event on June 5 is limited to only 250 attendees and includes speaking tracks from Jennifer Fleiss, Co-founder of Rent the Runway, Ken Natori, President of The Natori Company, Jenny Buchar, Senior Manager, Digital Operations at SkullCandy and others. Jenny Buchar, Senior Manager, Digital Operations.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Electronics 293

Electronics Apparel Retail Supplies 293

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Retail 306

Retail Apparel Clothing Specialty Retailers 306

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. It diluted the whole thing.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

FEBRUARY 28, 2022

After all, it’s how they’ve traditionally operated. While they may be a little out of their depth in providing fast, commoditized experiences, they’ve been mastering creativity and emotion for the past 100 years. More to the point, 57% now want the option to talk to someone before buying a product or service.

Department Stores 264

Department Stores Jewelry Fulfillment Arts 264