Retail TouchPoints

SEPTEMBER 18, 2024

The department store retailer already is accepting visual content from 64 brands as it seeks to drive higher conversions, more time on site and larger basket sizes. Brands that sell at JCPenney can learn how to syndicate their customers’ content here.

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Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? The two are not always in conflict.

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Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Department Stores Fulfillment Supplies Improvements 278

RIS News

FEBRUARY 7, 2024

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

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Point of Sale Department Stores POS Customer Experience 70

Retail TouchPoints

MARCH 11, 2024

Among the many influences on their behaviors has been technology, because they have grown up with fixed and mobile screens. McKinsey estimates around one-third (35%) of Gen Zs shop alternatively, opting to shop somewhere that is not a modern or traditional grocery store, a mass merchandise store or a club member store.

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Department Stores Consumer Banking B2B 301

RTP blog

APRIL 4, 2018

RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5. I am pleased to see that a group of venture capitalists can appreciate the value of innovation that isn’t technology-based.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

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Retail TouchPoints

MARCH 1, 2024

The technology has built up five years of data-optimizing ad performance on the Natori product offering, which allows the Albert solution to analyze, in real time, which creative elements deliver the greatest conversions for each product and user segment. We also get end-to-end accountability in the supply chain.”

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Social Media Department Stores Supplies Technology 272

RTP blog

AUGUST 30, 2019

If you’ve ever wandered into a beauty retailer’s store or lost yourself in the beauty section of a department store, you know all too well the endless number of alternatives the consumer faces when trying to figure out which beauty products to purchase.

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Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

AUGUST 8, 2024

There are many forces today that allow technology to be adopted much more quickly. And there are all sorts of interesting combinations between technologies, as well as just shifting consumer behaviors and dynamics that cause changes to ripple more quickly. Ecommerce didn’t exist. Cloud computing didn’t exist.

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Management Books Department Stores Social Media 263

GetElastic

AUGUST 2, 2017

Augmented reality is an ecommerce technology changing the way people buy online. Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences. Read the Virgin Media case study. Learn more about Elastic Path Commerce.

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eCommerce Technology eCommerce Technology eCommerce Platforms 121

RetailWire

JUNE 16, 2021

Neiman Marcus has said that it will invest $500 million to remodel stores, speed deliveries of online orders and acquire new technology focused on improving the shopping experience for its well-heeled customers.

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365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

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Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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Omnichannel Customer Experience Consumer Department Stores 263

365 Retail

MARCH 7, 2023

Qlik ® today announced that the UK’s largest family-owned department store, Fenwick , has adopted Qlik Cloud ® , to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.

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Department Stores Customer Experience Supplies Fashion 67

Retail TouchPoints

MAY 5, 2021

Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience. When the pandemic hit, the immediate falloff of customers being able to purchase items in-store accelerated technology adoption for greater ecommerce capabilities, new digital initiatives and even remote working for support staff.

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Multi-channel Retail Technology Customer Experience 249

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. YOY growth this holiday season, whereas department stores will only see a 0.3%

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Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

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Retail TouchPoints

SEPTEMBER 9, 2020

The laggards are those we now read about in the headlines as entering bankruptcy, with large department stores often mentioned. It is also where technology comes into play. Simple and common sense but also powerful as one plans for technologies’ role in the store.

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Retail eCommerce Department Stores Technology 251

Retail TouchPoints

JULY 20, 2022

“There has always been a gap between consumer demands and retailer execution of seamless shopping experiences,” Wu said in an interview with Retail TouchPoints. Technology moves at lightning speed and customers get more and more sophisticated and demanding. As an example, curbside pickup exploded during COVID.

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Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

NOVEMBER 16, 2023

For visitors that can’t make it to the store in person, Crate & Barrel also has created a virtual version of the new flagship that can be visited by customers around the world. ” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. .

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Retail TouchPoints

MARCH 7, 2022

The metaverse may be the perfect solution to provide the necessary middle-ground between the convenience of online shopping and the immersive experience of physical shopping. Trained as an interior designer, McDannald joined Baltimore’s New Design Light firm in the sales department in 2003 before becoming co-owner in 2009.

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Retail Department Stores Games Accessories 358

Retail TouchPoints

OCTOBER 11, 2022

Next stop — your favorite department store to pick out an outfit for a work trip later in the week. The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system.

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Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

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Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

JUNE 17, 2021

Seeking to provide the same depth of product information that’s available online in a brick-and-mortar environment, Purina has partnered with Perch to create interactive endcaps in the pet sections of 200 Meijer stores. The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments.

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Beauty and Health Department Stores Accessories Customer Loyalty 198

Retail TouchPoints

APRIL 6, 2022

Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer. RTP: What technology has the most impact on aligning ecommerce and retail design? Retail now works in tandem with entertainment, hospitality and wellness spaces.

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RTP blog

MARCH 6, 2018

While Amazon is the biggest player making this push, technology providers such as Standard Cognition and AiFi. But all this news makes me wonder: Just how feasible is any of this technology at scale? This means that Amazon went through a year’s worth of data, shopper patterns and trials to get its “Just Walk Out” technology right.

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Retail TouchPoints

FEBRUARY 22, 2023

Now the onus is on developers to establish what that value means to them, and how it will impact: The spaces they design; The activations and partnerships they launch; The technology and omnichannel capabilities they integrate into the experience; and of course The brands, retailers and other companies they collaborate with.

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Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. The companies that stay ahead of the curve are seeing huge benefits to their businesses.

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Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Below highlights a few of our sessions and the key themes from the event. Hall of Fame.

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Subscription Omnichannel Department Stores Retail 62

Optimizely

AUGUST 27, 2019

But Fleet Feet VP of Digital and Franchise Operations Jason Jabaut keeps it pretty straightforward when it comes to futuristic technology. . So many Zaius customers sharing their stories at #eTailBoston ! Takeaway: Technology will continue to assist when it comes to personalizing the customer experience.

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Channel Department Stores B2C Recommendation 150

365 Retail

MARCH 17, 2023

These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov. The most popular sectors for retail visits are home improvement (DIY, garden centre) at 22%, fashion (21%), homeware/ home furnishings (16%) and department stores, 14%.

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Banking Home Furnishings Leisure Retail 95

RTP blog

SEPTEMBER 17, 2018

By Derek Peterson, Boingo Wireless A retail renaissance is upon us, driven by a shift in economics, competition and exponential advancement in technology, per a new report from Deloitte. Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience.

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Retail TouchPoints

JUNE 22, 2023

This mantra has allowed Anthropologie to double down on tactics that make its store experience unique, such as its approach to store merchandising, which is more reminiscent of a small boutique than a chain retailer. “We We’re a specialty store with a range of products, so we think about how the consumer experiences the brand.

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Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience. 1, reporting to van Raemdonck.

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Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

NOVEMBER 23, 2020

These investments in technology, online capability, including the acquisition of Jet.com , reconfiguring and refreshing stores to be able to handle in-store pickup, employee benefits to reduce turnover and price to continue to drive market share have paid off in spades. “In

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Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. Not surprisingly, live commerce can often increase sales as much as five times more than traditional digital experiences.

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