Retail TouchPoints

MARCH 7, 2025

Motivations range from the need to replace legacy systems and obsolete technology, particularly prevalent among online retailers, to the two-thirds of luxury retailers saying an inability to innovate using their existing systems was an important trigger for payments modernization.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? The two are not always in conflict.

Sporting Goods 297

Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

OCTOBER 10, 2024

RFID technology is far from new; in fact, it’s already been through not one but multiple hype cycles, including the jumpstart provided by Walmart in 2003 when it mandated RFID tagging by its top 100 U.S. But these systems’ reliance on computer vision technology made it a poor fit for apparel sales. “At

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

MARCH 7, 2022

The metaverse may be the perfect solution to provide the necessary middle-ground between the convenience of online shopping and the immersive experience of physical shopping. Trained as an interior designer, McDannald joined Baltimore’s New Design Light firm in the sales department in 2003 before becoming co-owner in 2009.

Retail 358

Retail Department Stores Games Accessories 358

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

MAY 5, 2021

Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience. When the pandemic hit, the immediate falloff of customers being able to purchase items in-store accelerated technology adoption for greater ecommerce capabilities, new digital initiatives and even remote working for support staff.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. The companies that stay ahead of the curve are seeing huge benefits to their businesses.

Retail 317

Retail Merchant Services Online Retail Department Stores 317

GetElastic

AUGUST 2, 2017

Augmented reality is an ecommerce technology changing the way people buy online. Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences. Read the Virgin Media case study. Learn more about Elastic Path Commerce.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

MARCH 11, 2024

Among the many influences on their behaviors has been technology, because they have grown up with fixed and mobile screens. McKinsey estimates around one-third (35%) of Gen Zs shop alternatively, opting to shop somewhere that is not a modern or traditional grocery store, a mass merchandise store or a club member store.

Department Stores 303

Department Stores Consumer B2B Banking 303

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. YOY growth this holiday season, whereas department stores will only see a 0.3%

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Omnichannel 263

Omnichannel Customer Experience Consumer Department Stores 263

Retail TouchPoints

JULY 20, 2022

“There has always been a gap between consumer demands and retailer execution of seamless shopping experiences,” Wu said in an interview with Retail TouchPoints. Technology moves at lightning speed and customers get more and more sophisticated and demanding. As an example, curbside pickup exploded during COVID.

Omnichannel 288

Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

OCTOBER 11, 2022

Next stop — your favorite department store to pick out an outfit for a work trip later in the week. The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system.

POS 278

POS Payment Services Retail Mobile 278

RTP blog

AUGUST 30, 2019

If you’ve ever wandered into a beauty retailer’s store or lost yourself in the beauty section of a department store, you know all too well the endless number of alternatives the consumer faces when trying to figure out which beauty products to purchase.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

MARCH 1, 2024

The technology has built up five years of data-optimizing ad performance on the Natori product offering, which allows the Albert solution to analyze, in real time, which creative elements deliver the greatest conversions for each product and user segment. We also get end-to-end accountability in the supply chain.”

Social Media 274

Social Media Department Stores Supplies Technology 274

Retail TouchPoints

APRIL 5, 2022

But while financial outlays have long been an obstacle in the business world, the survey shows they’re no longer the only barrier organizations face as they work to tackle CSR initiatives that align with their mission and their customer bases. Access to data and technologies. A lack of access to data ranked No. Fashion apparel.

Merchant Services 272

Merchant Services Beauty and Health Technology Operations 272

Retail TouchPoints

FEBRUARY 22, 2023

Now the onus is on developers to establish what that value means to them, and how it will impact: The spaces they design; The activations and partnerships they launch; The technology and omnichannel capabilities they integrate into the experience; and of course The brands, retailers and other companies they collaborate with.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

RETAIL MANAGEMENT SOFTWARE

JUNE 27, 2024

In today’s competitive retail landscape, department stores must continuously seek ways to enhance efficiency to stay profitable and keep customers satisfied. Streamlining operations not only reduces costs but also improves employee productivity and enhances the overall shopping experience.

Department Stores 52

Department Stores Operations POS Supplies 52

Retail TouchPoints

JUNE 17, 2021

Seeking to provide the same depth of product information that’s available online in a brick-and-mortar environment, Purina has partnered with Perch to create interactive endcaps in the pet sections of 200 Meijer stores. The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments.

Beauty and Health 213

Beauty and Health Department Stores Accessories Customer Loyalty 213

Retail TouchPoints

AUGUST 8, 2024

There are many forces today that allow technology to be adopted much more quickly. And there are all sorts of interesting combinations between technologies, as well as just shifting consumer behaviors and dynamics that cause changes to ripple more quickly. Ecommerce didn’t exist. Cloud computing didn’t exist.

Management 263

Management Books Department Stores Social Media 263

RTP blog

MARCH 6, 2018

While Amazon is the biggest player making this push, technology providers such as Standard Cognition and AiFi. But all this news makes me wonder: Just how feasible is any of this technology at scale? This means that Amazon went through a year’s worth of data, shopper patterns and trials to get its “Just Walk Out” technology right.

Retail 150

Retail eCommerce Department Stores Technology 150

BigCommerce

MAY 4, 2018

By embracing SaaS technology and emerging trends, Natori is on pace to earn a new generation of consumers – ones who buy from their site, not just in department stores. Leveraging a modern SaaS technology stack is how Skullcandy saves time, money and innovatives quickly. But that’s where AI and social commerce could help.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

NOVEMBER 16, 2023

For visitors that can’t make it to the store in person, Crate & Barrel also has created a virtual version of the new flagship that can be visited by customers around the world. ” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. .

Department Stores 263

Department Stores Toys Home Shopping Demo 263

Retail TouchPoints

SEPTEMBER 18, 2024

The department store retailer already is accepting visual content from 64 brands as it seeks to drive higher conversions, more time on site and larger basket sizes. Brands that sell at JCPenney can learn how to syndicate their customers’ content here.

Department Stores 147

Department Stores Social Media Technology Customer 147

Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. Not surprisingly, live commerce can often increase sales as much as five times more than traditional digital experiences.

Department Stores 264

Department Stores Jewelry Fulfillment Arts 264

Retail TouchPoints

JUNE 22, 2023

This mantra has allowed Anthropologie to double down on tactics that make its store experience unique, such as its approach to store merchandising, which is more reminiscent of a small boutique than a chain retailer. “We We’re a specialty store with a range of products, so we think about how the consumer experiences the brand.

Customer 278

Customer Consumer Clothing eCommerce 278

Retail TouchPoints

JUNE 1, 2022

“The retailer has to make room for the shop-in-shop brand presence and ensure that the shop-in-shop experience doesn’t interrupt the store’s overall flow,” said Scott Schoeneberger, Managing Partner at design-focused technology firm Bluewater in an interview with Retail TouchPoints.

Retail 299

Retail Customer Department Stores Jewelry 299

Retail TouchPoints

MARCH 22, 2022

If Amazon is using that technology, we should be using that technology,” said the Prosper keynote speaker, Koffee Kult Founder and President James Mardis, who launched his artisan coffee brand on Amazon in 2014. If Amazon is doing it, it needs to be on your radar. “If If Jeff Bezos is doing it, I want to do it.

Small Business Retail 299

Small Business Retail Retail Shopify eCommerce 299

GetElastic

SEPTEMBER 2, 2019

Since the iBeacon and location technologies like geofencing came into play with their powerful ability to connect the in-store shoppers contextually, the retail space has been open to leveraging such technologies. Improved Customer Experience. Here are four benefits of IoT for ecommerce: Easier Inventory Handling.

Payments 153

Payments Payment Services eCommerce Supplies 153

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 109

eCommerce Customer Retail Merchant Services 109

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience. 1, reporting to van Raemdonck.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

OCTOBER 24, 2022

On the brick-and-mortar side, The Edit LDN has been selling high-end footwear at the iconic Harrods department store in Knightsbridge for a year, and plans to expand to a Galeries Lafayette in Doha, Qatar beginning Nov. Moses Rashid. And of course our PreLoved marketplace contributes to the circular economy.

Department Stores 213

Department Stores Shipping Costs Clothing Marketing 213

GetElastic

MARCH 13, 2019

A step towards fully closing this gap means looking at the customer-facing experience offered and the potential to improve. With the adoption of Progressive Web Apps (PWA), retailers can offer better, if not the best way to deliver improved, faster customer experiences.

Mobile 151

Mobile Department Stores POS eCommerce 151

RTP blog

APRIL 18, 2019

Sears catered to this new target group by building department stores in urban working-class neighborhoods across the country. The social, economic and technological shifts accompanying this rapid urbanization impact all areas of retail. The 1960s however saw yet another shift in urbanization.

eCommerce 150

eCommerce Retail Department Stores Fulfillment 150

RIS News

FEBRUARY 7, 2024

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

Point of Sale 70

Point of Sale Department Stores POS Customer Experience 70