Customer Experience Department Stores Technology 
Retail TouchPoints
FEBRUARY 2, 2023
Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.
Retail TouchPoints
JULY 5, 2024
Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Current Saks.com CEO Marc Metrick will become Saks Global’s new CEO.
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Retail TouchPoints
MAY 4, 2021
Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Now, Boscov’s plans to expand its use of Kibo solutions to unify its mobile and web commerce sites and to upgrade its technology to be more intuitive, responsive and flexible.
Retail TouchPoints
JULY 9, 2024
JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. However, there’s been even more going on behind the scenes and in a growing number of JCPenney stores.
Retail TouchPoints
JULY 27, 2022
The introduction of Clinique’s science-focused skincare retail concept at Macy’s was made during a time when the department store retailer is exploring new approaches to its store design through partnerships with other brands.
Retail TouchPoints
MAY 29, 2024
Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away. The challenge, however, is dealing with too much of a good thing.
Retail TouchPoints
OCTOBER 31, 2023
That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? The two are not always in conflict.
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