Retail TouchPoints

NOVEMBER 17, 2022

In industries like apparel or electronics, where specific sizes, brands and types make all the difference, having a tool to reduce the research time required by the customer makes for a more seamless customer experience. Their purchasing decision will be influenced by convenience and relevancy.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

DECEMBER 7, 2022

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. Components come and go.

Customer Experience 317

Customer Experience Payment Services Customer eCommerce 317

Groove

OCTOBER 20, 2024

Correct Pricing : You'll want to price your products the same across all channels to avoid confusing or frustrating customers. Pricing discrepancies could lead to a poor customer experience or cause marketplaces to reject your items. Thankfully, most major eCommerce platforms come with built-in product feed management tools.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Multi-currency payment options: As you build your business, you may want to offer customers the option to make purchases in other countries.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

OCTOBER 8, 2024

These decision-makers are striving to make changes, as 74% of the survey participants recognize the need to digitally transform the selling experience. Yet they are often hampered by ecommerce platforms that can’t handle the complexity and volume of their product data.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Retail TouchPoints

MAY 17, 2022

Tom Tailor was able to integrate the app into its existing ecommerce platform Scayle, affording real-time product and inventory information. Currently available in Germany, where Tom Tailor is headquartered, the app will eventually be expanded into additional markets.

Mobile 296

Mobile Customer Experience Customer Magazine 296

Retail TouchPoints

FEBRUARY 13, 2024

After years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10 , an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, Indonesia, Malaysia, mainland China and Hong Kong.

eCommerce Platforms 249

eCommerce Platforms eCommerce Merchant Services Operations 249

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. With global e-commerce sales projected to reach $6.3 trillion by 2026, it’s now more important than ever to invest in a platform that can adapt and scale as your business grows.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Groove

DECEMBER 18, 2019

We’ve created an in-depth analysis on implementing Shopify as your eCommerce platform as well as alternative platforms specific to enterprise business and small businesses. Although many eCommerce platforms share common features, the reality is that they vary greatly. Salesforce Commerce Cloud. BigCommerce.

eCommerce Platforms 207

eCommerce Platforms Shopify eCommerce 3dcart 207

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.”

eCommerce Platforms 278

eCommerce Platforms Food and Beverages eCommerce Shipping Costs 278

Retail TouchPoints

JANUARY 30, 2025

As we kick off the new year, businesses clinging to outdated legacy ecommerce platforms will be sure to feel those consequences, unless they take the opportunity to get serious about digital transformation. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

NOVEMBER 6, 2024

For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships. Sam Jarvis is the CEO and Founder of HubBox , a market leader in ecommerce software for local pickup.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . Final Word.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Ecommerce Platforms

OCTOBER 4, 2022

In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture. The post Shopline Review: What Does This eCommerce Platform Have to Offer?

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

MARCH 26, 2025

For example, streaming platforms like Netflix leverage knowledge graphs to recommend shows and movies based on viewing history, preferences and patterns observed in similar users. Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior.

Customer 147

Customer Recommendation Customer Experience Travel 147

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

MARCH 14, 2025

With innovation happening at such a rapid pace, it is difficult to say exactly what the future of search holds, but retailers and ecommerce platforms have an exciting opportunity to engage consumers with fresh strategies and even better offerings. Previously, she held leadership roles at Yext, Adobe, and Sprinklr.

Retail 179

Retail Customer Experience Technology SEO 179

lateshipment

FEBRUARY 28, 2025

Lets break down why a solid store policy is a must: Manage Customer Expectations A clear-cut store policy also helps you set customer expectations right at the beginning of their association with your store. Payment Methods: Specify the payment methods that the customer can use to make purchases on the e-commerce platform.

Payment Services 130

Payment Services eCommerce eCommerce Platforms Shipping Costs 130

lateshipment

MARCH 4, 2025

Your previous customers chapter is yet to close because you have one more thing to do. You might have spent hours perfecting your e-commerce platform, implemented stellar strategies, and been mighty proud of what your site offers today. But can you be sure your customer thinks the same and will definitely return?

eCommerce 130

eCommerce eCommerce Platforms Customer Experience Improvements 130

Retail TouchPoints

JANUARY 30, 2025

Our shoppers require and deserve better experiences online and in-store, said Greg Rush, President of Houchens Food Group in a statement, Additionally, our retail operations team needs a platform that makes it easier for both our banner and store-level staff to digitally support our shoppers. eGrowcery, which operates in the U.S.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

DECEMBER 18, 2024

You can’t have an ecommerce platform without the order management side, so all of that came into my space, said Neighbour. That already quite large project was well underway when Neighbour encountered a curveball. A separate team at Clarks also was transitioning to a new POS and order management vendor, NewStore.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

OCTOBER 24, 2024

Every Rokt interaction pulls from more than 30 different data points in real time to build personalized ad units that ensure the best offers for each customer. And in some cases, we don’t put an offer at all because we know [from the data] that it’s actually going to degrade the customer experience,” said Rozen. “Or

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

DECEMBER 12, 2024

Enhanced customer experience: These unexpected partnerships can surprise and delight shoppers, creating a more engaging and memorable holiday shopping experience. The Role of AI Advancements in AI are driving new ways to leverage first-party data to power commerce media.

Travel 173

Travel Books Accessories eCommerce Technology 173

Retail TouchPoints

JUNE 2, 2022

Wine-as-a-Service (WaaS) ecommerce platform DRINKS has acquired Electriq Marketing , a Shopify-focused digital retention and growth agency. The acquisition was made to help DRINKS provide all the technology and expertise necessary to help retailers start, run and grow in the ecommerce alcohol category.

Shopify 276

Shopify Customer Loyalty eCommerce Platforms Customer Experience 276

Kissmetrics

FEBRUARY 3, 2021

Online shopping is more convenient than ever, and so is building an ecommerce store. And while there are several ecommerce platforms on the market, Shopify and WordPress remain the most prominent. If you already have a WordPress website ready, it would be better to go with WordPress for ecommerce as well.

Shopify 326

Shopify WooCommerce Payment Services Payments 326

Retail TouchPoints

MAY 10, 2021

Athlocity , which distributes Under Armour products in the Middle East through 30 brick-and-mortar locations, will add an ecommerce platform to its site through a collaboration with Emakina. The Under Armour-branded experience will be available through desktops, phones and tablets.

eCommerce 290

eCommerce Omnichannel eCommerce Platforms Customer Experience 290

Groove

NOVEMBER 10, 2020

When this client turned to Groove to switch platforms, we were happy to help. Continue reading this case study to see the website design before & after for our client, Curtain Call, and how we updated their eCommerce store to improve the customer experience. Website Design Before & After Working With Groove.

BigCommerce 288

BigCommerce Magento B2B Mobile 288

BigCommerce

JANUARY 23, 2018

That is why you must pick the right ecommerce platform – because you need to focus on marketing and growth. Modern ecommerce platforms are the equivalent of a marketing technology, development and IT staff – all in one. Financial Issues Related to Your Ecommerce Platform. It’s Moore’s law.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Retail TouchPoints

AUGUST 11, 2020

As part of our continuing transformation, we look forward to accelerating the development of our e-Commerce platform and providing our customers with even more choices,” said Stuart Aitken, Kroger’s SVP and Chief Merchant and Marketing Officer in a statement.

Shipping Costs 289

Shipping Costs Shipping Merchant Services eCommerce 289

Retail TouchPoints

JANUARY 10, 2023

But what we know is that it’s going to be a better customer experience for Prime members. And if we have happy Prime members who are enjoying free, fast shipping, on Amazon and off Amazon, that’s going to be happy customers, that’s going to be happy sellers, and it’s going to be great for all of us.”.

Merchant Services 299

Merchant Services BigCommerce Payment Services Payments 299

Retail TouchPoints

MARCH 21, 2024

Scalability refers to the ability to increase or decrease cloud resources as needed to meet changing demand, and it’s essential for modern ecommerce platforms. A clear understanding of the “how” and “why” when it comes to the cloud’s impact on the retail experience can be game-changing.

eCommerce 258

eCommerce eCommerce Platforms Events Customer Experience 258

Retail TouchPoints

NOVEMBER 21, 2023

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. The partnership aims to enhance the customer experience on GoodwillFinds.com, which launched in October 2022.

Other 264

Other Shipping Labels Electronics Clothing 264

Retail TouchPoints

NOVEMBER 13, 2020

To support its operations and manage continued growth across its ecommerce platforms, Backcountry has partnered with software developer 3Pillar Global (3Pillar). Backcountry has enjoyed healthy sales, especially during the spring and summer seasons, in popular categories such as hiking, biking and camping.

Outdoor 299

Outdoor Management Apparel eCommerce Platforms 299

Retail TouchPoints

SEPTEMBER 13, 2023

Low Ah Kee brings more than 20 years of wide-ranging expertise to the company, most recently as President of residential real estate ecommerce platform Opendoor. During his tenure the company more than doubled the number of markets it operated in, added new partners, improved its unit economics and customer experience and went public.

Small Business Retail 264

Small Business Retail Customer Experience Apparel eCommerce Platforms 264

Retail TouchPoints

APRIL 20, 2023

Despite the ecommerce and brick-and-mortar businesses operating as separate companies, the two do partner to enable seamless customer experiences. “As the largest luxury ecommerce platform in the U.S., For example, Saks Limitless stylists can service clients digitally or in a store.

Jewelry 328

Jewelry Events Travel eCommerce 328