Retail TouchPoints

JULY 5, 2024

As consumers increasingly demand flawless and reliable services, cloud outages also have become more frequent, severely undermining these digital experiences. They could be triggered by many factors, most of which are difficult to predict: power outages, natural disasters or extreme weather events and human error.

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iVend

AUGUST 19, 2024

Showing shoppers how much you value and appreciate them is one of the fastest ways to improve their retail customer experience and gain their loyalty – and loyalty, as retailers know, drives increased revenue and profits. iVend helps retailers iVend helps retailers to implement effective customer appreciation strategies.

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Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail TouchPoints

APRIL 20, 2022

Greenthumb’s are putting immersive, tech-driven experiences into action. Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Plus, the interactive RFID stations are a ‘must-see.’

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Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. All of the technology to make this happen exists today; it’s mostly a matter of tying AI search to checkout systems.

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Retail TouchPoints

JANUARY 26, 2022

There were other food options with nice tables and chairs and casual seating that could be booked for events, like a winery’s tasting. RTP: What roles do you see for technology in the malls of the future? For instance, I love to shop, and some weekends the “event” is just the shopping.

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Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. Following a bumpy decade, the casual footwear brand experienced record sales last year as homebound consumers ditched their dress shoes in lieu of comfort.

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iVend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. Flexibility – the number of checkouts a store needs may increase – say in holiday season, or during sales. trillion by 2027.

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iVend

OCTOBER 16, 2023

. ** Shallower sales growth – whilst experts are predicting growth in holiday sales compared to last year, they’re seeing a shallower trajectory than in the past, due to inflation and the cost of living crisis. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

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Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. The experience, powered by Aptos ONE mobile POS , was seamlessly implemented thanks to the technology’s overall ease of use.

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Retail TouchPoints

DECEMBER 16, 2021

Walmart is expanding its ability to offer shoppable content at multiple touch points by teaming up with the streaming, social buying and selling platform TalkShopLive. Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season.

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Retail TouchPoints

JULY 12, 2023

What AIOps is and what it can do for you: Originally coined by Gartner , AIOps combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

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365 Retail

DECEMBER 12, 2023

Rhone: Leading the way with omnichannel retail Rhone , the premium performance lifestyle brand, decided to maximise the value of its omnichannel customer data to deliver personalised customer experiences. Rhone is using Amperity to find and retain its top customers, a particular point of emphasis amid an uncertain economy.

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365 Retail

JULY 8, 2024

The solution integrated with UNTUCKit’s existing store systems, including Point of Sale (POS), Workforce Management (WFM), as well as the brand’s promotional calendars, to serve actionable insights and AI-powered recommendations, based on footfall patterns and predictions, to help improve operational effectiveness and enhance customer experience.

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365 Retail

APRIL 2, 2024

The Art of Storytelling Another critical thing is that applying new technologies and innovations plays a crucial role in developing private label brands. This is what technologies like Shelfobot do — they bring products to life, telling their unique stories through motion, sound, and interactive displays. With over 555.6

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Retail TouchPoints

MAY 31, 2021

Powered by deep learning and artificial intelligence technologies, video content analysis systems can be used to benchmark traffic patterns and identify any deviations, as well as count the number of people in a given area. Customer Demographics. Retailers can also use video analytics to uncover customer demographic insights.

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365 Retail

SEPTEMBER 1, 2023

Michael Jones has been Chief Technology Officer at loveholidays, which claims to be “UK’s largest online travel agent”, since May 2019, after almost a decade at Uswitch, the price comparison website he helped scale and sell. Now, we want to apply technology to offer a better customer experience.

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Retail TouchPoints

JULY 27, 2020

Social distancing” had already become a fact of life for many in our technology-infused societies long before it became an obligation under the effects of COVID-19. And for open-loop systems, which go beyond the closed-loop systems of individual retailers, easy access to telemedicine is more relevant than exclusive access to postponed events.

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Retail TouchPoints

JUNE 15, 2022

They leverage the very thing that is fueling the trend as it is the same thing that will reenergize those stores — technology. Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Appointments. AR and the Metaverse.

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Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Customer Relationship and Event Management. Food Menus.

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GetElastic

JUNE 22, 2022

What forcing functions get us to move on to fundamentally better technology? The success of restaurant tech company Toast is a perfect example of unseating a deeply entrenched technology that nobody likes – the point of sale (POS) system. Many viewed this technology as solving a problem that didn’t exist yet.

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RTP blog

MAY 12, 2017

Retail technology, however, has completely changed the journey. With technologies like mobile payments, chatbots and apps, retailers and brands alike are able to reach consumers directly, whether it’s through point-of-sale systems or transactional programs on social media, like Instagram’s ‘Shop Now’ button.

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365 Retail

MARCH 7, 2022

Akeneo , the global leader in product experience management (PXM) and product information management (PIM), announced today that its annual global summit for the PIM and PXM community, Akeneo Unlock , is returning as an in-person event at the Maison de la Mutualité in Paris, on 15 and 16 March, 2022. About Akeneo.

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Retail TouchPoints

NOVEMBER 11, 2021

Easton Town Center CEO Jennifer Peterson of Steiner + Associates will discuss the innovative solutions they’ve implemented throughout the customer journey, such as centralized pickup and return locations and using AR to improve brand and product discovery. Join the discussion on Nov. 17 from 3 to 3:30 p.m. 17 from 2:15 to 2:45 p.m.

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365 Retail

JUNE 5, 2024

In a business world where customers demand seamless shopping experiences, retailers face intense pressure to keep up. Luckily, new technology offers solutions to streamline retail store operations, boost operational efficiency, and provide top-notch service. Read on for more insight! But how do they work?

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Retail TouchPoints

OCTOBER 19, 2022

With 89% of its employees identifying as female, Beyond Yoga strives to elevate women’s voices, including through events with partner brands that are founded or led by women, such as Sticky Be Socks , Dagne Dover , brk , Sundays and Bia Blooms. Blending Artistry with Technology.

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Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. CUSTOMER RELATIONSHIP AND EVENT MANAGEMENT. FOOD MENUS.

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Retail TouchPoints

JULY 14, 2020

We participated in events like Coachella , partnered with two other beauty brands and launched the subscription box. We also know we have to work with Google and Facebook, and we’re implementing more technologically advanced email and SMS campaigns. RTP: What have been some of your most successful marketing strategies?

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365 Retail

NOVEMBER 16, 2023

Technology is poised to change the way we shop, with exotic experiences from in-store personalised adverts and chatbots, to augmented reality displays and prices which adjust in real-time. In today’s retail world, customers expect personalised experiences – and will spend more if they get them, according to McKinsey.

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GetElastic

MAY 24, 2023

When you have a reliable eCommerce payment processor, platform, or service provider, you spend less time maintaining the back end of your commerce experience and more time managing orders, improving customer experience, and expanding your business.

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Retail TouchPoints

MAY 4, 2021

When FTD was founded in 1910, it represented the absolute cutting edge in technology (the “T” in the name stood for the “telegraph” connecting a network of 13 florists). A pattern recurred at the end of each month, when customers were trying to order something for an event taking place early the following month. Matt Powell.

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365 Retail

NOVEMBER 13, 2023

Cultural and Festive Events Holidays like Christmas, Halloween, Diwali, or Valentine’s Day boost related product purchases. Black Friday and Cyber Monday also lead to spikes in sales for discount-hungry consumers. However, predicting seasonal demand is actually more complex than just reviewing last year’s sales.

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iVend

MAY 25, 2021

Put on an event create a retail experience that the shopper can only have in store. A tasting, a demonstration, a masterclass, a fashion show, a makeover, a free trial or a ‘money can’t buy’ VIP personalised customer experience. Learn how loyalty programs can help you drive business growth. Explore iVend Loyalty 3.

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Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

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Ecommerce Platforms

DECEMBER 20, 2019

Revel Systems POS is a cloud-based iOS point-of-sale platform. From the convenience of one dashboard, it integrates point-of-sale (POS) functionality with customer channels and operations. Its website describes itself as: “ An intuitive point of sale for your staff. Who's Revel POS? Quick Service.

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Sailthru

NOVEMBER 5, 2018

Mobile is treated less as another channel and more as a nexus for engagement that requires the input and coordination across in-store, digital, technology, business intelligence, and other teams. Key tactic 1: Use geolocation to promote in-store events, exclusives, and promotions via push. But the reality has been less rewarding.

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