Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point.

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. The retail storefront is no longer about just leaving with goods in hand.

Food and Beverages 290

Food and Beverages Small Business Retail Retail Customer Experience 290

Retail TouchPoints

AUGUST 2, 2021

The deal strengthens Square’s offerings to small businesses and could make them more attractive to larger enterprises via its Seller and Cash App ecosystems. market and greater access to in-person transactions, via Square’s customer base of 70 million annual active Cash App end users and millions of sellers.

Merchant Services 317

Merchant Services Payment Services Small Business Retail Banking 317

Kissmetrics

SEPTEMBER 14, 2020

Operational CRMs help businesses of all sizes handle business processes and enhance the lead generation systems they have in place. The idea is that streamlining your operational processes helps your business provide better customer experiences. Both of those things combined help improve customer experiences.

Small Business Retail 310

Small Business Retail Document Operations Management 310

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. In the US alone, ecommerce now accounts for 15 percent of total retail spending. Let’s take a deeper look at them.

Payment Services 104

Payment Services Banking Payments Financial Services 104

FastSpring

DECEMBER 12, 2022

You can choose how many reminders it takes before the customer’s service is paused. We’ve found that allowing the service to continue through the first several reminders reduces involuntary churn and provides a better customer experience. 9 Other International Payment Gateways for SaaS and Non-SaaS Businesses.

Payment Services 148

Payment Services Merchant Services Payments PayPal 148