Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

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Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MAY 20, 2024

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., Walmart is paving the way for good jobs and great careers in the south-central Pennsylvania region with the Greencastle fulfillment center,” said Karisa Sprague, SVP, Fulfillment Network Operations for Walmart U.S. in a statement.

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Fulfillment Shipping Operations Customer 264

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

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Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. This is a moment in which we are testing and trying; we want to continue to innovate,” said Del Fabbro.

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Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Groove

OCTOBER 12, 2024

From digital marketing to inventory management and order fulfillment, eCommerce store owners have a lot of different responsibilities. They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO.

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Management eCommerce Order Fulfillment SEO 343

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. Ultimately, this can help retailers improve throughput and fulfill orders faster.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

NOVEMBER 21, 2024

Through our innovative direct-to-consumer model and advanced production and fulfillment capabilities, we’re cutting out the middleman to offer unmatched selection, pricing and quality, and now we’re also proud to deliver the fastest service in the category.”

Fulfillment 289

Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

JANUARY 30, 2025

With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers. The new app is part of a series of enhancements CVS has made over the last 12 months to improve its customer experience, which also have included a revamp of the chains loyalty program.

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Recommendation Customer Experience Information Article 227

Retail TouchPoints

MARCH 7, 2025

According to Retail TouchPoints ‘ 2024 Omnichannel & Fulfillment Survey , 36% of retailers tap third-party delivery partners like Uber Eats to support their omnichannel operations. Uber Eats has focused on expanding its retailer network. The company recently rolled out on-demand delivery for Wegmans , Home Depot and Michaels.

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Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

FEBRUARY 18, 2025

. “ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience. curbside fulfillment and different sales sections like appliances or home theater) so they can be deployed across multiple stores.

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 8, 2024

In May 2024 Wayfair opened its first large-format store in the Chicago suburb of Wilmette, Ill., marking a brick-and-mortar milestone for the digitally native retailer.

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

NOVEMBER 22, 2024

Take a deeper look at how retailers are doing more with less in their operations in the full benchmark survey , which also dives into how retailers are tackling the ongoing challenge of theft and managing the costs of offering multiple fulfillment options.

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Management Retail Merchant Services Operations 278

Retail TouchPoints

DECEMBER 26, 2024

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. By making customers lives easier, grocers can make shopping feel like less of a chore.

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Technology Customer Experience Games POS 251

Retail TouchPoints

DECEMBER 12, 2024

Lowes said it will rely on major suppliers to execute fulfillment and delivery. Lowes expects to improve its close rate on such orders with this expedited quoting process, capturing more spend by home improvement professionals.

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Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

JANUARY 9, 2025

These little details that someone notices, or not, create that experience by taking you back to a memory and tying it to the outdoors. That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024.

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Outdoor Consumer Fulfillment Definition 278

Fabric Blog

MARCH 21, 2025

To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns. Your customers are everywhere.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

MARCH 7, 2025

If you have fulfillment and payment data connected, the customer could [make that additional purchase] with the click of a button in the app, seamlessly within that same transaction, rather than the shopper having to use the in-store POS to make the additional purchase, he noted.

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Payment Services Retail POS Fulfillment 138

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

MARCH 14, 2025

We aim to inspire and connect with those who dream of a future in luxury, helping them transform those dreams into fulfilling careers. Luxury brands often leverage art to enhance their brand storytelling, create unique customer experiences and shape their overall identity, explained Humphrey.

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Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. How do you create experiences that spark consumer interest before they know they want (or need) your product? This is passive shopping: less about intention and more about serendipity, where entertainment leads to spontaneous purchases.

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Consumer Social Media Fulfillment Shipping Costs 277

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. They need the ability to install and have optimally running tech solutions that require minimal maintenance, which deploying at the edge can support.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

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POS Gifts Operations Arts 286

Retail TouchPoints

NOVEMBER 1, 2024

Again, Niccol emphasized that improving the customer experience is critical: “We have work to do to achieve this consistently, but we’ve learned lessons from our success improving the drive-thru experience and reducing the window times,” he said.

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Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

NOVEMBER 29, 2024

Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market.

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Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

MARCH 14, 2025

Many of these items will be available for customers to take home, and for larger items like sofas, the new stores proximity to the Wayfair fulfillment center in McDonough, Ga. will expedite deliveries.

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Fulfillment Improvements Customer Customer Experience 165

Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement.

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Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

SEPTEMBER 27, 2024

10 UKs The biggest way that Amazon has improved both of these ecommerce dynamics — delivery speed and cost to serve — has been through its years-long effort to regionalize its fulfillment network in the U.S. fulfillment centers serving the whole country. Mindset Shift: Instead of One U.S., we had 10 UKs instead of one U.S.’

eCommerce 271

eCommerce Fulfillment Improvements Operations 271