Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

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Fulfillment Order Fulfillment eCommerce Platforms Technology 259

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

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Order Fulfillment Fulfillment Omnichannel Subscription 246

Retail TouchPoints

MAY 20, 2024

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., Walmart is paving the way for good jobs and great careers in the south-central Pennsylvania region with the Greencastle fulfillment center,” said Karisa Sprague, SVP, Fulfillment Network Operations for Walmart U.S. in a statement.

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Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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Shipping Costs Customer Experience Supplies Improvements 250

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

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Fulfillment Operations Order Fulfillment Omnichannel 283

Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

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Fulfillment Customer Consumer Customer Experience 243

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

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Customer Experience Customer Retail Workshop 248

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. This is a moment in which we are testing and trying; we want to continue to innovate,” said Del Fabbro.

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Fulfillment Omnichannel Customer Experience Shopping Carts 208

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 247

Fulfillment Jewelry Operations Technology 247

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

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Order Fulfillment Fulfillment Operations Consumer 246

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

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Customer Retention Fulfillment Mobile Customer Experience 286

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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eCommerce Shipping Costs Supplies Fulfillment 226

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

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Management Shipping Costs Reference Retail 287

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

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Fulfillment eCommerce Electronics Recommendation 256

Retail TouchPoints

JANUARY 26, 2023

The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. It turns out that bigger isn’t always better.

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Retail Fulfillment Sporting Goods Customer Experience 317

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

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Customer Experience Fulfillment Omnichannel Operations 242

Retail TouchPoints

JANUARY 5, 2024

That pace of advancement is only accelerating as retailers continue to find new ways to create the ultimate customer experience, leaving everyone asking, “What’s next?” The Warehouse and the Customer Experience: The Three Stages of Change The best way to understand where retail logistics is going is to first understand where it’s been.

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eCommerce Fulfillment Supplies Operations 252

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

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Payment Services Shipping Costs Retail Shipping 273

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? What you offer [in terms of fast fulfillment], and to whom, is very important. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive. To provide a 99.5%

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Supplies Shipping Costs Fulfillment Customer Experience 298

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

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Fulfillment Events eCommerce Customer 306

Retail TouchPoints

NOVEMBER 6, 2024

For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships. As our data suggests, the trend toward alternative delivery methods is gaining traction, signaling a potential shift in how online orders are fulfilled in the future.

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Fulfillment Shipping Costs Magento Consumer 235

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

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Shipping Costs Shipping Fashion Fulfillment 299

Retail TouchPoints

SEPTEMBER 27, 2024

10 UKs The biggest way that Amazon has improved both of these ecommerce dynamics — delivery speed and cost to serve — has been through its years-long effort to regionalize its fulfillment network in the U.S. fulfillment centers serving the whole country. Mindset Shift: Instead of One U.S., we had 10 UKs instead of one U.S.’

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eCommerce Fulfillment Improvements Operations 227

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

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Fulfillment Shipping Shipping Products Operations 271

Retail TouchPoints

JULY 24, 2024

The new Boxed.com will leverage Spresso technology and MSG’s established fulfillment network to deliver an enhanced customer experience and drive growth for the revived brand.

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Fulfillment Customer Loyalty Banking eCommerce Platforms 241

Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. It’s the ideal tool for helping marketers to ensure a more personalized customer experience.

eCommerce 267

eCommerce Recommendation Customer Experience Technology 267

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

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Merchant Services Shopify POS Multi-channel 253

Retail TouchPoints

JULY 23, 2024

Ryan Kelly, VP of Marketing at FedEx, refers to himself as a “supply chain geek with a contrarian streak” who loves to talk “fulfillment, returns and consumer shopping behaviors with anyone who will listen.” But that doesn’t mean that the company hasn’t had to do some soul-searching about its role in the new world of commerce.

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Merchant Services Shipping Costs Supplies Fulfillment 273

Groove

OCTOBER 12, 2024

From digital marketing to inventory management and order fulfillment, eCommerce store owners have a lot of different responsibilities. They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO.

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Management eCommerce Order Fulfillment SEO 326

Retail TouchPoints

APRIL 28, 2023

“There’s a lot to like about how our teams are delivering for customers, particularly amidst an uncertain economy,” said Jassy in a statement. Generative AI has the potential to impact every corner of the retail experience: from supply-chain optimization, personalization, predictive ordering, content creation…the list is endless.

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Retail Technology Games Fulfillment 327

Retail TouchPoints

MARCH 25, 2024

Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience. A connected ecommerce solution can help retailers easily connect, automate and scale their logistics operations from a single platform.

eCommerce 296

eCommerce Small Business Retail Shipping Costs Retail 296

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

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Multi-channel Customer Experience Mobile Customer 313

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

Multi-channel 234

Multi-channel Supplies Fulfillment Retail 234

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. Agile fulfillment. Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. According to the NRF, U.S.

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Fulfillment Technology Apparel Clothing 261

Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

Electronics 244

Electronics Improvements Management Marketing 244

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. Oftentimes, these hinge on the synergy between a brand and its third-party logistics (3PL) provider.

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Fulfillment Shipping Costs Supplies Operations 283