Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

BigCommerce

MAY 4, 2018

To make this work, they use a PIM developed by Jasper Studios as their single source of truth, pulling in BigCommerce as Commerce-as-a-Service, serving up their hosted sites and online experiences as well as taking PCI Compliance mitigation off their plates. But the reality is more complex. Is it More than Buzz?

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Merchants are contending to meet a tectonic shift in online shopping behavior. Free shipping days are behind us.

Shipping Costs 290

Shipping Costs Shipping Merchant Services eCommerce 290

Ecommerce Platforms

NOVEMBER 3, 2022

There are many different order fulfillment solutions available for ecommerce businesses, and it can be tough to decide which one is right for you. ShipBob is a third-party logistics (3PL) provider that offers ecommerce order fulfillment services. Once a customer places an order, they will ship from the nearest fulfilment center.

Order Fulfillment 197

Order Fulfillment Fulfillment Shipping Costs eCommerce 197

Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. This can increase brand awareness, customer reach and sales.

Payments 286

Payments Merchant Services Payment Services Shipping Costs 286

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Shipping Costs 312

Shipping Costs Merchant Services Customer Shipping Labels 312

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. But what we know is that it’s going to be a better customer experience for Prime members.

Merchant Services 299

Merchant Services BigCommerce Payment Services Payments 299

Retail TouchPoints

MAY 7, 2024

If we can execute every single day and make the experience continually better for our consumers, our merchants, our Dashers and our CPG partners, that will ultimately build a business that will address more and more consumers’ needs. There are many merchants who use DoorDash as well as your competitors. Hannon : Certainly.

Merchant Services 278

Merchant Services Sporting Goods Fulfillment Subscription 278

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 349

eCommerce Customer Merchant Services Payment Services 349

BigCommerce

SEPTEMBER 6, 2018

On the other hand, the holiday season is also cause for pain and headaches when it comes to inventory management, high-volume shipping , advertising cost planning , and of course, customer service. But this still doesn’t account for the significant lift in customer service volume during the holiday season.

Payment Services 288

Payment Services Merchant Services Customer Live Chat 288

Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G a retail store] with their own custom networks. 5G and mobile-edge compute can transform the business experience,” said Verizon’s Collins.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

Retail TouchPoints

AUGUST 13, 2021

With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

Merchant Services 288

Merchant Services eCommerce Payment Services Shipping 288

ESW

JANUARY 17, 2025

When we think about the checkout portion of the ecommerce experience, we tend to think of it as the end of the journey. Payment has been received, and all thats left is to fulfil the order and deliver it to the customer. But what if your checkout could do more than capture payments?

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Another factor driving the adoption of WMS in ecommerce is the growing trend for retailers to offload online order fulfillment to distribution partners.

Shipping Costs 279

Shipping Costs eCommerce Merchant Services Shipping Labels 279

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Merchant Services 237

Merchant Services Payment Services Customer Experience Payments 237

Retail TouchPoints

SEPTEMBER 26, 2024

At our core, DoorDash is a merchant-focused company,” said Prabir Adarkar, President and COO of DoorDash in a statement. Our mission has always been to develop products and services that empower local merchants to succeed. The DoorDash Commerce Platform is designed to meet this need.”

Merchant Services 147

Merchant Services Mobile Fulfillment Recommendation 147

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 278

Merchant Services Article Fulfillment eCommerce 278

Retail TouchPoints

AUGUST 6, 2024

Grubhub now has 30 personalized recommendation carousels on its homepage, spotlighting merchants with delivery ETAs of 30 minutes or less, merchants featuring the customer’s favorite cuisine and more. Additionally, Grubhub has added a Priority Delivery option that promises faster-than-standard delivery for $2.49

Merchant Services 278

Merchant Services Recommendation Gifts Blog 278

Retail TouchPoints

AUGUST 6, 2020

DoorDash is taking dark store fulfillment in a new direction with an online delivery service that sells products from its owned and operated local distribution centers. The company says “many more cities” will launch the service in the coming months, including San Diego, Baltimore, Denver, Sacramento and Concord, Calif.

Merchant Services 321

Merchant Services Marketing Fulfillment Operations 321

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

Merchant Services 263

Merchant Services Fulfillment Omnichannel Technology 263

BigCommerce

OCTOBER 26, 2017

We will begin by breaking out readiness questions for each of the following merchant types: Small business. You may want to outsource from a site like Upwork or Fiverr to get international support services for those times you are offline in your home country. Or, you may need translation service. Customer groups.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

Shipping Costs 289

Shipping Costs Shipping Merchant Services eCommerce 289

Ecommerce Platforms

DECEMBER 5, 2019

In simple terms, Shopify is a software that you pay for using the SaaS model – in other words, you subscribe for the service. With Shopify, ecommerce business owners and merchants can create a website and use an in-built shopping cart solution to sell both digital and physical products to customers around the world.

Shopify 287

Shopify Payment Services Merchant Services Payments 287

Ecommerce Platforms

JUNE 2, 2020

Fulfillment is the process of storing, packaging, and shipping ecommerce products. Shopify Fulfillment could simply mean how you fulfill items sold through your Shopify store. In addition, your method of fulfillment decides how much it'll cost your business to get those products to your customers after checkout.

Shipping Costs 118

Shipping Costs Merchant Services Shopify Fulfillment 118

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base.

Shipping Labels 290

Shipping Labels Customer Merchant Services Accessories 290

Retail TouchPoints

NOVEMBER 8, 2023

DoorDash has added tax-advantaged HSA and FSA accounts as payment options for on-demand delivery of more than 30,000 eligible products. To publicize the new option, the delivery service has added “HSA/FSA Eligible” labels under individual products on select merchants’ store pages. Additionally, through Nov.

Merchant Services 162

Merchant Services Payment Services Supplies Information 162

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Groove

MARCH 14, 2019

eCommerce automation is a combination of software, processes and mindsets that allow businesses to remove manual action from the order lifecycle. From content distribution to process consolidation, eCommerce automation helps businesses save time and money. Returns processes and documentation. Accounting updates and processes.

Merchant Services 211

Merchant Services Improvements Payment Services eCommerce 211

Retail TouchPoints

OCTOBER 14, 2020

Chris DiTullio, Chief Customer Officer, JOANN Stores Category: Marketing/Promotions DiTullio has led the implementation of a new product that allows merchants to simulate different promotion scenarios so that they can see the unit and margin impact, and make a more informed decision on promotion planning.

Merchant Services 278

Merchant Services Retail Supplies Travel 278

365 Retail

NOVEMBER 20, 2023

TikTok Shop has today announced a new partnership with Royal Mail to help merchants of all sizes improve their delivery experience and thrive on the platform. By integrating the service into TikTok Shop, merchants of all sizes can save time and improve the delivery experience.

Merchant Services 105

Merchant Services Social Media Shipping Improvements 105

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. But retailers’ needs can change, sometimes quite quickly, as they did during COVID-19 when many merchants began scheduling specific shopping appointments with customers, both virtually and in person.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Groove

APRIL 1, 2022

That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. In this guide, we’re outlining the importance of a few variables — packaging, shipping and fulfillment — as well as strategies to help your eCommerce store drive CPG growth. Read on for more! Don’t ever forget this!

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Payment Processors. Verifone (formerly 2Checkout).

Payment Services 147

Payment Services Merchant Services Payments Subscription 147

BigCommerce

FEBRUARY 2, 2018

Niche products are goods or services that serve a specific segment of customers. Taking this tack when generating ideas for a product or service is a reliable avenue to kickstart a successful business. Your product or service doesn’t necessarily need to be a huge, complicated endeavor. Taking Matters Into Your Own Hands.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

FastSpring

DECEMBER 7, 2022

However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. While Chargebee supports several different payment gateways, you have to set up and configure each one. Responding to and processing chargebacks.

Payment Services 148

Payment Services Merchant Services Payments Subscription 148