Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

DECEMBER 17, 2024

Walmart will invest $1.3 billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Currently, more than 250 drones operate across 73 locations in nine countries. As the technology is rolled out in more fulfillment sites, Ikea will test new features and capabilities.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Groove

OCTOBER 12, 2024

From digital marketing to inventory management and order fulfillment, eCommerce store owners have a lot of different responsibilities. They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO.

Management 343

Management eCommerce Order Fulfillment SEO 343

Retail TouchPoints

DECEMBER 18, 2024

Additionally, using Cisco Meraki infrastructure already in place, The Fresh Market will automatically connect to existing access points of VusionGroups IoT, eliminating the need for additional hardware and reducing carbon footprint and operational costs.

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

MAY 25, 2023

Natural food products retailer Freshmart has adopted online sales and fulfillment solutions from eGrowcery. The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery.

Fulfillment 278

Fulfillment Payment Services eCommerce POS 278

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. Ideally, these apps also should contribute to a better in-store shopper experience.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

MARCH 7, 2025

According to Retail TouchPoints ‘ 2024 Omnichannel & Fulfillment Survey , 36% of retailers tap third-party delivery partners like Uber Eats to support their omnichannel operations. The company recently rolled out on-demand delivery for Wegmans , Home Depot and Michaels.

Omnichannel 232

Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers.

Fulfillment 278

Fulfillment Order Fulfillment Games Customer Experience 278

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

MAY 20, 2024

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., Walmart is paving the way for good jobs and great careers in the south-central Pennsylvania region with the Greencastle fulfillment center,” said Karisa Sprague, SVP, Fulfillment Network Operations for Walmart U.S.

Fulfillment 264

Fulfillment Shipping Operations Customer 264

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S.

Fulfillment 264

Fulfillment Apparel Customer Experience Operations 264

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. Ikea also has invested in operational efficiencies in both its small and large stores.

Fulfillment 255

Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. Our marketing and operations teams have already done a lot to build out our logistics and operations, so we can go anywhere.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

Fulfillment 262

Fulfillment Technology Operations Customer 262

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

JANUARY 20, 2025

Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility. Beyond operational support, a good waste management provider will share your sustainability values. Heres where to start: 1. Set up proper waste accumulation areas.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. The filing revealed that “the threat actor disrupted the Company’s business operations by encrypting some IT systems, and stole data from the Company, including personal data.

Order Fulfillment 264

Order Fulfillment Fulfillment Operations Consumer 264

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. How do you create experiences that spark consumer interest before they know they want (or need) your product? This is passive shopping: less about intention and more about serendipity, where entertainment leads to spontaneous purchases.

Consumer 277

Consumer Social Media Fulfillment Shipping Costs 277

Retail TouchPoints

MARCH 7, 2025

If you have fulfillment and payment data connected, the customer could [make that additional purchase] with the click of a button in the app, seamlessly within that same transaction, rather than the shopper having to use the in-store POS to make the additional purchase, he noted.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

JULY 19, 2024

The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by bad actors spoofing legitimate retail companies to swindle money and personal information from their customers. Focus Outbound CX on Regaining Customer Trust Consumer trust has always been tied to the customer experience.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

MARCH 14, 2025

We aim to inspire and connect with those who dream of a future in luxury, helping them transform those dreams into fulfilling careers. Courses cover everything from background on LVMH and the luxury industry as a whole to retail experience, branding, operations and supply chain.

Arts 213

Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

MARCH 27, 2025

As a result, they can not only serve in-store customers better, but also replenish items on the store floor and fulfill omnichannel orders more quickly and easily. This will help them optimize operations and ensure customers find what they want, when and where they need it.

Fulfillment 147

Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

JANUARY 9, 2025

These little details that someone notices, or not, create that experience by taking you back to a memory and tying it to the outdoors. That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264