Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again.

Shipping Costs 290

Shipping Costs Shipping Merchant Services eCommerce 290

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

NOVEMBER 8, 2024

Wayfair introduced its paid loyalty program Wayfair Rewards last month , offering 5% back in rewards across Wayfair’s brands and free shipping regardless of order size for a $29 annual fee. In May 2024 Wayfair opened its first large-format store in the Chicago suburb of Wilmette, Ill.,

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. Well, welcome to the reality of automated shipping. What is Shipping Automation? Sounds like a dream? Spoiler alert: its a total game-changer.

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

OCTOBER 24, 2024

Every Rokt interaction pulls from more than 30 different data points in real time to build personalized ad units that ensure the best offers for each customer. And in some cases, we don’t put an offer at all because we know [from the data] that it’s actually going to degrade the customer experience,” said Rozen. “Or

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 306

Fulfillment Shipping Costs Supplies Shipping 306

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Order Fulfillment Shipping Costs Social Media 321

Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Ecommerce Platforms

NOVEMBER 16, 2021

Are you looking for the best fulfilment companies UK brands can offer? If you’re thinking of starting your own retail business, but you don’t have the budget to pay for storing and shipping products yourself, then a fulfilment company is a must-have. Defining fulfilment companies UK. Defining fulfilment companies UK.

Shipping Costs 196

Shipping Costs Fulfillment Shipping Multi-channel 196

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JULY 21, 2022

As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace. But while these approaches can help reduce the supply chain costs of stocking and shipping millions of single items, they also have many retailers questioning their roles.

Drop Ship 264

Drop Ship Shipping Costs Shipping Marketing 264

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

SEPTEMBER 2, 2021

To understand why, we have to delve into the evolution of order fulfillment. Traditionally, when customers ordered products or goods online, they were shipped to their house. BOPIS is great but smart people got together and figured out different ways to do online order fulfillment. What are Smart Lockers?

Order Fulfillment 262

Order Fulfillment Fulfillment Retail Shipping Costs 262

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

DECEMBER 1, 2021

Relentless challenges including supply chain disruptions, weather disasters and a ship stuck in the Suez Canal slowed shipments and delivery of goods to consumers. Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping Costs 305

Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. Building a data pipeline from scratch is expensive, time-consuming, and is the alternative that takes the longest to build and implement.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

Ecommerce Platforms

JANUARY 5, 2023

If you’ve been around the block of ecommerce, you likely know just how vital shipping is. After all, it's inextricably linked with customer satisfaction – and unless you've been living under a rock, you'll know that Amazon Prime has set the standard of convenience. One such option is ShipNetwork. So what does ShipNetwork do?

Merchant Services 39

Merchant Services Fulfillment Payment Services Shipping Costs 39

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

Retail TouchPoints

OCTOBER 11, 2024

Additionally, this reduces cloud costs and improves ad traction and purchases, while also taking privacy factors into account. As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. Vision AI is supporting the retail industry in this way, too.

Omnichannel 295

Omnichannel Technology Operations Consumer 295

Retail TouchPoints

AUGUST 11, 2020

For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example. Starting this fall, more than 50,000 additional items will be available to Ship customers across multiple categories including natural and organic, international food, specialty items, housewares and toys.

Shipping Costs 289

Shipping Costs Shipping Merchant Services eCommerce 289

Ecommerce Platforms

NOVEMBER 3, 2022

There are many different order fulfillment solutions available for ecommerce businesses, and it can be tough to decide which one is right for you. ShipBob is a third-party logistics (3PL) provider that offers ecommerce order fulfillment services. Is ShipBob effective shipping software? ShipBob Review. What is ShipBob?

Order Fulfillment 197

Order Fulfillment Fulfillment Shipping Costs eCommerce 197

Retail TouchPoints

FEBRUARY 26, 2025

Because of the speed and scope of these imposter campaigns, the only realistic way to protect your brand and your customers is through continuous, automated monitoring to detect unauthorized brand mentions and file takedown requests. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

AUGUST 29, 2024

While much is often made about the cost of RFID tags, the larger barrier to adoption was the cost of the readers themselves. The upshot of the readers being too expensive was simple: from a cost standpoint, RFID was only viable for the DC. Let’s start with the costs. So what’s different this time for the stores?

Shipping Costs 297

Shipping Costs Supplies Customer Experience POS 297

Fabric Blog

MARCH 21, 2025

To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. How do you create experiences that spark consumer interest before they know they want (or need) your product? Today, consumers expect more than just a product they crave an experience.

Consumer 277

Consumer Social Media Fulfillment Shipping Costs 277

Retail TouchPoints

JUNE 8, 2021

The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping. When NuFACE implemented a free-shipping threshold, the skin care company saw orders increase by 90%. Negotiate shipping rates.

Shipping Costs 200

Shipping Costs Shipping Shopping Carts Small Business Retail 200

Ecommerce Platforms

JULY 29, 2020

Drop Shipping! In this complete guide, we'll cover all the ins and outs of drop shipping as a business model that you should know if you're considering it the path for you. . Dropshipping Guide: Table of Contents: Chapter #1: What is drop shipping? Chapter #2: Pros and cons of drop shipping. “Dropshipping!

Drop Ship 253

Drop Ship Shipping Costs Shipping Definition 253

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? To provide a 99.5%

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306