Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses. this summer.

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Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

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Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

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Electronics Improvements Management Marketing 264

Retail TouchPoints

NOVEMBER 21, 2024

delivery fee, customers can choose from thousands of brands and styles, including $39 budget-friendly frames and designer brands such as Ray-Ban, Oakley and Prada. The addition of the new delivery option follows the retailer’s July 2024 debut of its proprietary AI engine to facilitate eyewear purchases online.

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Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. The least we can do is set them up for success with the right technology. When it comes to technology, associates expect to log in to a POS application and use it just like any other app they use on a day-to-day basis.

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. the new center uses the Alphabot automated storage and retrieval technology developed by Alert Innovation. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

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Fulfillment Order Fulfillment Games Customer Experience 278

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is becoming more central to creating that retail experience consumers desire.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

MARCH 6, 2024

In an effort to reduce sizing-related return rates, some fashion brands are working with Fit:Match.ai, a ‘digital twin’ matching platform that uses AR body-scanning technology designed to help shoppers select their size more accurately. This is just one example of how companies are utilizing technology innovations to prevent returns up front.

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Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

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Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

JANUARY 9, 2025

These little details that someone notices, or not, create that experience by taking you back to a memory and tying it to the outdoors. That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024.

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Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

MARCH 7, 2025

Our customers rely on us for the freshest, highest quality food and groceries, and now, with Ubers technology and delivery expertise, we can offer them the same exceptional products they love faster and more conveniently than ever. Uber Eats has focused on expanding its retailer network.

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Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

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Customer Experience Customer Retail Workshop 278

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

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Technology Retail White Paper Fulfillment 289

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

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Fulfillment Technology Operations Customer 262

Retail TouchPoints

FEBRUARY 18, 2025

Best Buy employees can select from programs in areas such as business and information technology and also will have access, through Strayer University, to Sophia Learning an online, on-demand, self-paced learning platform providing college-level general education courses, most of which qualify for college credit. .

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Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. As a result, employees will no longer need to switch between different apps and devices, helping improve their efficiency and productivity while also supporting faster delivery times to better serve member-owners and customers.

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Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. For example, Ikea is testing technology that can virtually extend display space setups within its stores.

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Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

JANUARY 30, 2025

The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement. With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers.

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Recommendation Customer Experience Information Article 227

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

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Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

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POS Gifts Operations Arts 286

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

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Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. The Technology Advantage: Improving Pre-Purchase Experiences 1. Offering AR/VR experiences to bridge the gap.

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Retail TouchPoints

NOVEMBER 29, 2024

In addition, South Korean consumers are known for their quick adoption of new technologies. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

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Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

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Technology Retail Customer Experience Presentation 279

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. They are part of the community and show genuine excitement while engaging with and helping customers.

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Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JANUARY 14, 2025

We are the last consumer electronics retailer , so how we go to market and what’s important to us both product and experience is very specific to our purpose, said Barry at the NRF Big Show in NYC. Our purpose is to bridge life through technology. That’s not the tagline; that is literally why we exist on the planet.

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Consumer Consumer Electronics Electronics Technology 287

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

MARCH 7, 2025

Motivations range from the need to replace legacy systems and obsolete technology, particularly prevalent among online retailers, to the two-thirds of luxury retailers saying an inability to innovate using their existing systems was an important trigger for payments modernization.

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Payment Services Retail POS Fulfillment 138

Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement. further enhancing the convenience of the service.

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Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Fulfillment 147

Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

MAY 16, 2024

Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Fulfillment eCommerce Operations Food and Beverages 246

Retail TouchPoints

JANUARY 26, 2023

The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. It turns out that bigger isn’t always better.

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Fulfillment Retail Sporting Goods Customer Experience 331

Retail TouchPoints

JANUARY 17, 2025

Customer-first strategies that not only reduce returns but also boost experience and loyalty. The Growing Impact of Returns on Retail For every $1 billion in sales, the average retailer experiences $145 million in returned merchandise. Offer proactive customer support using predictive analytics. Europe, and APAC.

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Customer Customer Experience Recommendation Technology 162