Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. This eliminates the need to manage each sales channel separately and instead allows you to integrate them into a single, centralized system.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 264

Electronics Improvements Management Marketing 264

Forrester eCommerce

JUNE 17, 2024

US consumer perceptions of CX quality are now at their lowest point since the inception of the Forrester Customer Experience Index (CX Index™). Read a few of the key takeaways from our just-launched report.

Customer Experience 387

Customer Experience Customer Consumer Customer Loyalty 387

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. Thankfully, most major eCommerce platforms come with built-in product feed management tools.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

OCTOBER 24, 2024

“With this collaboration, we are committed to Kroger’s initiatives to optimize associate time, reduce waste from overproduction and ultimately deliver a uniquely valuable customer experience,” said Julie Varga, VP and General Manager of Identification Solutions at Avery Dennison in a statement.

Improvements 311

Improvements Customer Experience Operations Technology 311

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 330

Customer Experience Arts Customer Telecommunications 330

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. leverage automation to streamline workflows such as: patch management, software deployment, endpoint security, remote access control and more.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Groove

NOVEMBER 7, 2024

Definition of Omnichannel eCommerce With omnichannel eCommerce , a company provides a consistent customer experience in eCommerce across all channels. When you employ this approach, you focus on creating integrated customer experiences that boost branding and nurture customers even if they bounce from channel to channel.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

lateshipment

APRIL 10, 2025

You get built-in tools to manage returns, send labels, issue refunds, and restock inventory, all from one place. In this article, we’ll walk you through Shopify returns management: what it offers, how to make the most of it, and what best practices can help you reduce friction and keep customers coming back.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Retail TouchPoints

JULY 24, 2024

Building trust is crucial, and customers shouldn’t feel overwhelmed by overly complex security measures. Successful retailers have found that 80% of value creation comes from existing customers, achieved by consistently providing a unique and seamless customer experience.

Customer Experience 275

Customer Experience Merchant Services Payment Services Customer 275

Groove

DECEMBER 3, 2024

Michael’s emphasis on balancing aggression and precision in email list management advocates for removing unengaged users to improve metrics and boost revenue. Ethan adds valuable perspectives from Groove Commerce’s work, reinforcing the importance of strategic segmentation and customer engagement in eCommerce email marketing.

eCommerce 375

eCommerce BigCommerce Shopify WooCommerce 375

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

lateshipment

MARCH 3, 2025

This is where proper returns management and reverse logistics come in like last-minute superheroes you can rely on to ensure your online business can handle returns without breaking the bank. In the world of e-commerce, an effective reverse logistics and returns management system is no longer a nice add-on; its a must.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Thats important given that the same report also revealed that96%of consumers would shop again with a retailer based on a good returns experience. of all purchased goods were returned to retailers.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

OCTOBER 23, 2024

RFID technology is increasingly being used by retailers to better predict inventory, manage product placement in stores and drive sales. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience. RFID, on the other hand, does not intrude on personal privacy.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

DECEMBER 18, 2024

The company then selected what Neighbour called the suite of As add-on technologies to round out the ecommerce experience: Algolia for search and recommendations, Amplience for content and digital asset management, Akeneo for product information management (PIM) and Adyen for payment services. That won’t achieve anything.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

JANUARY 10, 2025

Shared employees, who split their time between Experiences and the retailers stores, will have the opportunity to explore continued employment with their managers. Customers with current Experiences bookings will receive full refunds of the costs paid to REI.

Outdoor 274

Outdoor Travel Apparel Books 274

lateshipment

FEBRUARY 1, 2025

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. Clearly, a smooth returns experience isn’t just a nice-to-have; it’s a must to build a loyal customer base. What is Returns Management Software?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). Say hello to returns management automation, the ultimate game-changer for modern e-commerce.

Management 130

Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Forrester eCommerce

JULY 30, 2021

In one swoop, it has secured the best-in-class analytics capabilities that will define the future of voice-of-the-customer programs as firms decrease their reliance on surveys and focus instead on understanding customers based on […]. This is a great move for Qualtrics.

Customer 525

Customer Management Marketing Customer Experience 525

lateshipment

MARCH 8, 2025

Up to 10% of parcels are delivered late during the holiday season Nearly half of consumers (45%) say they are unlikely to continue ordering from a company even after just one instance of late delivery Frustrated customers with delayed holiday gifts will take their frustrations to social media and demotivate others from shopping with you.

Management 130

Management eCommerce Shipping Shipping Labels 130

Groove

OCTOBER 24, 2024

This carefully designed software will help enhance the customer experience by improving personalization and driving growth. Since customer and campaign data will be available in a single location, you can improve efficiency and provide more personalized experiences.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

FEBRUARY 18, 2025

“ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience. At Hot Topic our people are at the heart of everything we do, and we believe in investing in their futures, said Janet Acosta, Benefits Manager of Hot Topic in a statement.

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Groove

OCTOBER 11, 2024

Benefits of a Text Message Marketing Solution for eCommerce Companies experience a variety of benefits when they employ text message marketing. Immediate Reading and High Engagement Direct communication through text messaging reaches customers faster and encourages quicker responses.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Forrester eCommerce

FEBRUARY 16, 2024

Now think of this relationship in terms of your experiences with brands. Do those experiences feel invisible and immersive? Imagine having a butler who anticipates and serves your needs. In Gotham City, Alfred ensures Batman’s utility belt is always stocked.

Management 434

Management Customer Customer Experience B2C 434

Retail TouchPoints

NOVEMBER 26, 2024

Creating a White-Glove Experience Online The first initiative, which actually predates Lapic, is the brand’s digital personal shopper program. The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson.

Customer 289

Customer eCommerce Apparel Customer Experience 289

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Webinar 278

Webinar Management Channel eCommerce 278

Forrester eCommerce

OCTOBER 26, 2023

If a bipartisan group of Congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX).

Customer Experience 434

Customer Experience Improvements Management Customer 434

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

JANUARY 30, 2025

As AI continues to prove its worth in critical areas like inventory management and security, the pressure to adopt these technologies also is mounting. But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256