Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. What Is an eCommerce Product Data Feed?

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

NOVEMBER 28, 2024

Five Payments Innovations to Enhance Holiday Shopping Experiences As consumer expectations evolve, payments innovations create key differentiators for retailers and exceptional shopping experiences for their customers. Jean-Marc Thienpont is the Head of Omnichannel and Biometric Solutions at J.P. and 3.3%, to nearly $1.59

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. of all purchased goods were returned to retailers.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

SEPTEMBER 7, 2023

Here are three reasons why forward-thinking retailers are implementing MACH principles — and working with organizations that are doing so — to foster dynamic customer experiences that align with consumers’ changing wants and needs (and in turn, exceed revenue goals!): The customer experience is changing — and faster than ever.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Groove

OCTOBER 11, 2024

Benefits of a Text Message Marketing Solution for eCommerce Companies experience a variety of benefits when they employ text message marketing. Immediate Reading and High Engagement Direct communication through text messaging reaches customers faster and encourages quicker responses.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. Together, these services helped Build-A-Bear truly bolster its omnichannel business, create a better customer experience, improve fulfillment efficiencies and even reduce transit costs.

Omnichannel 306

Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” The company was able to put that into practice with its deployment of Manhattan solutions at Reebok in 2023.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. This ensures that like items are not stored randomly across a warehouse and allows retailers to accurately manage inventory.

Technology 295

Technology Omnichannel Operations Consumer 295

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Omnichannel 264

Omnichannel Payment Services POS Multichannel 264

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Management 278

Management POS Shipping Costs Supplies 278

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

JUNE 3, 2024

The brand offered a full line-up of products and multiple pack types to complement on-the-go watching, casual viewing and big game-day parties to satiate customers’ hunger for delectable salty-and-sweet confections. The company developed advanced technology in-house that visually places digital mock-ups of displays in stores.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

JANUARY 30, 2025

As AI continues to prove its worth in critical areas like inventory management and security, the pressure to adopt these technologies also is mounting. But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point. But the flip side?

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

JUNE 20, 2024

Berrios , a furniture and appliance retailer celebrating its 50 th anniversary, will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers.

Management 203

Management Retail Omnichannel Customer Experience 203

Forrester eCommerce

JULY 30, 2021

In one swoop, it has secured the best-in-class analytics capabilities that will define the future of voice-of-the-customer programs as firms decrease their reliance on surveys and focus instead on understanding customers based on […]. This is a great move for Qualtrics.

Customer 525

Customer Management Marketing Customer Experience 525

Retail TouchPoints

NOVEMBER 12, 2024

Personalize experiences, as Mr. Apple did with language-specific content. Enhance product education and manage store traffic efficiently. Build year-round loyalty through engaging QR experiences. QR codes have evolved from simple links to powerful tools for personalized, engaging shopping experiences.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

MAY 3, 2023

And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns. Companies need to reimagine how they manage customer data marts, as these can no longer be manually maintained and managed.

POS 276

POS Customer Experience Customer Technology 276

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty. How Do You Step-Up Your Digital Transformation?

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. Prioritizing Personalization over Omnichannel Counter to many of his retail peers, one thing Sampath isnt focused on is omnichannel.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore.

Omnichannel 265

Omnichannel Payment Services POS Jewelry 265

Retail TouchPoints

JANUARY 9, 2025

Target is aiming to help drive product and category discovery, especially for emerging sectors, with this omnichannel approach. Online shoppers will receive personalized product recommendations based on their behaviors.

Food and Beverages 276

Food and Beverages Beauty and Health Accessories Apparel 276

Retail TouchPoints

MARCH 9, 2023

You’ve got to have great product and a great experience.” Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. “We

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

DECEMBER 23, 2024

Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative. The Walmart API managed the entire payment process, presenting it to customers in a seamless and familiar checkout flow. Beauty Photo credit: E.l.f. Beauty E.l.f.

X-cart 278

X-cart Payments Fashion Games 278

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. Providers like Threekit are paving the way with virtual showrooms, which allow customers to make better-informed decisions before buying, ultimately decreasing return rates.

Retail 298

Retail BigCommerce B2C Channel 298

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. Conclusion The Perfect Store is more than just a conceptits a powerful framework for driving omnichannel success.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Fabric Blog

MARCH 25, 2025

Omnichannel retail & its challenges Say hello to Saraha busy mom who’s on the hunt for a new pair of sneakers. Omnichannel retail is about creating a seamless and integrated shopping experience across all channelswhether online, in-store, or mobile. Imagine facilitating all this across all the connected channels.

Omnichannel 52

Omnichannel Supplies Management Order Fulfillment 52

Retail TouchPoints

AUGUST 16, 2024

As the company pointed out in its announcement, much of the pharmacy chain’s turnaround plan is focused on the front-of-store and omnichannel customer experience, where both Koller and Sudhakar will play a large part. Both executives will move into their new roles later this month.

Beauty and Health 289

Beauty and Health Omnichannel Customer Experience Operations 289

Retail TouchPoints

NOVEMBER 26, 2024

In today’s digital world, things change quickly – from brand messaging to new customer mailing addresses to promotional sales – and having a backend platform that can make changes once they appear everywhere is a solid advantage.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — They need to keep track of what’s new, what’s unique to their location and what just went on sale. the fulfillment scenarios really are endless.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

iVend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

Management 52

Management Payment Services POS Retail 52