Retail TouchPoints

MARCH 3, 2025

According to Chief Marketing Officer George Davis, the brands positioning is rooted in premium quality, comfort and sustainability, elevating everyday moments from 5 p.m. Orchestrating SMS and Email for Maximum Impact Both SMS and email are integral to Cozy Earths marketing strategy. when people unwind, recharge and find peace at home.

Customer 260

Customer Marketing Channel Customer Retention 260

Groove

FEBRUARY 18, 2025

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify About This Episode How can eCommerce brands turn more website visitors into customers? In this episode of eCommerce Masters, Erik Christiansen, CEO of Justuno, shares expert insights on winning with on-site marketing.

eCommerce 237

eCommerce X-cart Marketing BigCommerce 237

Groove

DECEMBER 3, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Michael Diesu from Revenue Roll In Episode 009 of eCommerce Masters, host Ethan Giffin (CEO of Groove Commerce), welcomes Michael Diesu from Revenue Roll to discuss cutting-edge retargeting strategies and data-driven marketing insights.

eCommerce 375

eCommerce BigCommerce Shopify WooCommerce 375

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 264

Electronics Improvements Management Marketing 264

Groove

NOVEMBER 7, 2024

Omnichannel and multichannel eCommerce marketing tend to be the two dominant methods that internet retailers use to distribute content and determine how their content and platforms interact with each other. This type of marketing focuses on ensuring consistency regardless of where a customer interacts with the business.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Groove

DECEMBER 11, 2024

Since the beginning of eCommerce, email marketing has been one of the most effective ways to reach customers, and this is still true even in today's crowded digital landscape. However, the biggest key to successful email marketing for eCommerce is building an email subscriber baseand this is often easier said than done.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. Farfetch uses a generative AI tool called Phrasee to improve its email marketing campaigns.

Retail 308

Retail Customer Data Social Media Technology 308

Groove

JANUARY 13, 2025

Valued at over $30 trillion in 2024 , the global B2B eCommerce market is growing faster than B2C, with a compound annual growth rate (CAGR) of over 16 percent. With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

JANUARY 13, 2025

Search has been especially impacted, with generative AI models, catalog enrichment, reasoning and embedded text supporting a much richer and more personalized experience where shoppers can find exactly what theyre looking for. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. But where does that leave your marketing strategies for the humble shop floor? Keep the experience going when the event ends.

Events 277

Events Omnichannel Retail Workshop 277

Forrester eCommerce

SEPTEMBER 2, 2024

The futures of AI and the green market revolution are intimately linked; whether we want it or not, both will inevitably and radically transform societies and economies and become invisibly embedded into our daily lives.

Marketing 474

Marketing Customer Experience B2C Customer 474

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer. Are there great co-tenants?

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

NOVEMBER 29, 2024

for every $1 spent on influencer marketing, one study found. Amanda Spencer is a global leader who is passionate about driving retail growth and innovation and understanding customer needs. She has a diverse background spanning marketing, partnerships and business development for both the tech and consumer industries.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

NOVEMBER 26, 2024

However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions. He began his career as an airline frequent flyer program manager, among other marketing, alliance and revenue optimization roles.

Consumer 290

Consumer Channel Social Media Mobile 290

Groove

OCTOBER 22, 2024

Unified Customer Data There's no overstating the value of customer data—and with an omnichannel eCommerce platform, you can track customer interactions and purchase history across all channels. This makes it easier to understand buyer preferences, create personalized marketing campaigns, and offer better support.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

DECEMBER 26, 2024

Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. What can grocery leaders do to recapture some of their lost market share? One technology solution that enriches customer experience is self-checkout. Do they make shoppers feel welcome?

Technology 251

Technology Customer Experience Games POS 251

Groove

OCTOBER 24, 2024

From a business point of view, this means B2B companies need specialized software to streamline their marketing and lead-nurturing processes so they can keep different prospects engaged from beginning to end. This carefully designed software will help enhance the customer experience by improving personalization and driving growth.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

MARCH 5, 2025

Cook has been with Davids Bridal for more than five years, starting as EVP and Chief Marketing Officer. However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

JUNE 10, 2024

Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. With today’s emphasis on privacy, third-party cookie deprecation will inevitably impact your brand, marketing strategy and customers.

Marketing 299

Marketing Customer Social Media POS 299

ROI Revolution

NOVEMBER 8, 2024

If you are a marketer in 2024, you have probably been hearing and talking about user generated content for quite some time. With the current value of UGC, does brand-produced content still have a place in well-guided marketing strategies? It may be taking over your creative calendar this year, and that trend is not likely to stop.

Marketing 142

Marketing Social Media Consumer Channel 142

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Our job as marketers is how to keep them in it, and they will choose when to buy.” Our job as marketers is how to keep them in it, and they will choose when to buy.”

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

NOVEMBER 1, 2024

We’re also placing common sense guardrails on mobile ordering that we think will improve the experience for all customers.” The retailer also has embarked on a broad-reach marketing campaign that is “talking to all customers and elevates the Starbucks brand in a much more visible way,” said Niccol. “It

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching. Marketers are ready for it. The good news?

Retail 179

Retail Customer Experience Technology SEO 179

Groove

OCTOBER 11, 2024

ECommerce now makes up more than 20 percent of the global retail market. To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. For many organizations, this is a struggle.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. She will oversee product, marketing, member support, trust and safety, and strategy and operations.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

OCTOBER 23, 2024

These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction. This heightened security can enhance the customer experience by ensuring that inventory levels are accurately maintained, which in turn can lead to better stock availability and more efficient shopping experiences.

Technology 275

Technology Consumer Payment Services Retail 275