Groove

JANUARY 13, 2025

Valued at over $30 trillion in 2024 , the global B2B eCommerce market is growing faster than B2C, with a compound annual growth rate (CAGR) of over 16 percent. With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

JANUARY 15, 2025

Her business plan, which centered around creating products for people with curly, coily, tight and textured hair, was decades in the making ( 20 of dreaming, 10 years in development and five years in-market, according to the Pattern Beauty website ), but now Ross and her Co-CEO Christiane Pendarvis are setting their sights on growing the brand.

Marketing 279

Marketing Operations Retail Consumer 279

Groove

DECEMBER 11, 2024

Since the beginning of eCommerce, email marketing has been one of the most effective ways to reach customers, and this is still true even in today's crowded digital landscape. However, the biggest key to successful email marketing for eCommerce is building an email subscriber baseand this is often easier said than done.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

OCTOBER 15, 2024

The collapse of the traditional marketing funnel was a central theme of this year’s Advertising Week New York (AWNY), which brought thousands of executives from across the industry landscape to New York City for four days of sessions exploring the convergence of marketing, advertising, media and culture.

Marketing 295

Marketing Travel Consumer Other 295

Retail TouchPoints

SEPTEMBER 7, 2023

Here are three reasons why forward-thinking retailers are implementing MACH principles — and working with organizations that are doing so — to foster dynamic customer experiences that align with consumers’ changing wants and needs (and in turn, exceed revenue goals!): The customer experience is changing — and faster than ever.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. It also can enhance marketing by correlating visual trends in product images with purchasing behavior. This omnichannel approach will ensure a consistent and personalized experience across all touch points.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

MARCH 3, 2025

According to Chief Marketing Officer George Davis, the brands positioning is rooted in premium quality, comfort and sustainability, elevating everyday moments from 5 p.m. Orchestrating SMS and Email for Maximum Impact Both SMS and email are integral to Cozy Earths marketing strategy. when people unwind, recharge and find peace at home.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

MARCH 5, 2025

Cook has been with Davids Bridal for more than five years, starting as EVP and Chief Marketing Officer. However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

MARCH 23, 2023

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by enhancing the luxury retail group’s customer experiences across all digital and physical channels.

Omnichannel 312

Omnichannel Customer Experience Accessories Customer Data 312

Retail TouchPoints

OCTOBER 30, 2024

22, 2024 True Religion prioritized these cities based on consumer demand and is “augmenting our online business with stores in select markets that allow our shoppers to experience the brand in-person,” True Religion CEO Michael Buckley told Retail TouchPoints. “ opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

NOVEMBER 26, 2024

Formerly known as True Fam, the expanded program (which now goes by True Rewards ) will lean into omnichannel capabilities and “can’t buy” experiences, such as the chance to collaborate with the brand’s Team True creator community. True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season.

Social Media 288

Social Media Gifts Omnichannel Reference 288

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Overall, “tech needs to be more integrated with the shopper experience, including the social and omnichannel aspects,” said Kramer.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

AUGUST 7, 2024

The composable commerce platform is empowering Pet Valu to build scalable solutions, accelerate speed to market for best-of-breed features and capabilities and improve the overall site experience to keep pace with the needs of pet lovers nationwide.

Omnichannel 263

Omnichannel Improvements Marketing Retail 263

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

JANUARY 13, 2025

Search has been especially impacted, with generative AI models, catalog enrichment, reasoning and embedded text supporting a much richer and more personalized experience where shoppers can find exactly what theyre looking for. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

OCTOBER 25, 2024

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up.

Toys 277

Toys Subscription Gifts Supplies 277

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JUNE 3, 2024

The brand offered a full line-up of products and multiple pack types to complement on-the-go watching, casual viewing and big game-day parties to satiate customers’ hunger for delectable salty-and-sweet confections. The company developed advanced technology in-house that visually places digital mock-ups of displays in stores.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

DECEMBER 23, 2024

Pacsun remains committed to bridging the gap between the virtual and physical worlds, offering users an experience that reflects the spirit and creativity of collaboration, demonstrating its forward-thinking approach and ability to adapt, the company shared in a statement.

X-cart 278

X-cart Payments Games Fashion 278

Retail TouchPoints

NOVEMBER 26, 2024

However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions. He began his career as an airline frequent flyer program manager, among other marketing, alliance and revenue optimization roles.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

NOVEMBER 8, 2024

. “This immersive shopping adventure blends our unique brand storytelling with the unforgettable, grocery-inspired world that only Benefit can offer,” said Toto Haba, SVP of Global Omnichannel Marketing at Benefit Cosmetics in a statement.

Games 278

Games Gifts Omnichannel Recommendation 278

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. These audits are consistent across markets, providing comparable data regardless of location.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen’s approach illustrates how DTC brands are evolving to not simply be “present” on several channels but to carve a unique presence in new markets and categories while unlocking new revenue streams. We want to meet our customers everywhere that they are, which means investing in our DTC website and also various other channels.”

Omnichannel 278

Omnichannel B2B Channel Customer 278

Retail TouchPoints

MARCH 6, 2025

The division encompasses everything that is needed to sell and take care of customers in our consumer business, said Sampath, from cell phones and tablets to the FiOS fiber business. It also has, according to Sampath, one of the largest marketing budgets in the world. Stores need to be a personalized experience.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Digital transformation has emerged as a necessity for businesses to stay competitive and thrive in the modern market. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

FEBRUARY 18, 2025

For going on two years, Kirklands has been working to improve its performance through a combination of inventory refreshes and marketing adjustments. Home dcor and furniture retailer Kirkland’s has updated its transformation strategy, and the companys new partnership with Beyond, Inc. is now a central pillar of that effort.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

JANUARY 13, 2025

Providers like Threekit are paving the way with virtual showrooms, which allow customers to make better-informed decisions before buying, ultimately decreasing return rates. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly. Optimizing product descriptions across channels.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

NOVEMBER 12, 2024

Don’t forget to leverage QR codes for omnichannel marketing: use them in print ads and store displays to drive traffic to your website or app, increasing your online visibility during the crucial holiday period. QR codes have evolved from simple links to powerful tools for personalized, engaging shopping experiences.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

JUNE 12, 2024

Omnichannel planning is widely recognised as the contemporary, effective and optimal approach to coordinating digital media. After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal. This doesn’t necessarily mean abandoning your omnichannel approach.

Mobile 289

Mobile Retail Social Media Omnichannel 289

Wiser

JANUARY 30, 2025

For example, a flash sale available online and in-store can turn a hesitant shopper into a loyal customer. The alignment of promotions eliminates confusion and enhances the customer experience. Brand loyalty: A long-standing positive experience with a brand can override pricing concerns.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Forrester eCommerce

JULY 30, 2021

In one swoop, it has secured the best-in-class analytics capabilities that will define the future of voice-of-the-customer programs as firms decrease their reliance on surveys and focus instead on understanding customers based on […]. This is a great move for Qualtrics.

Customer 525

Customer Management Marketing Customer Experience 525

Retail TouchPoints

DECEMBER 6, 2024

That is why Carters, the baby and childrens retailer behind Carters, OshKosh BGosh, Little Planet and Skip Hop , recently implemented a fresh direction and approach that spans marketing, product development and even store design. Reimagined marketing creative and campaigns that authentically demonstrate the new realities of modern parenthood.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

AUGUST 16, 2024

As the company pointed out in its announcement, much of the pharmacy chain’s turnaround plan is focused on the front-of-store and omnichannel customer experience, where both Koller and Sudhakar will play a large part. Both executives will move into their new roles later this month.

Beauty and Health 289

Beauty and Health Omnichannel Customer Experience Operations 289