Retail TouchPoints

JULY 23, 2024

But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. RTP: Many new logistics solutions have emerged in recent years.

Merchant Services 289

Merchant Services Shipping Costs Supplies Fulfillment 289

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again.

Shipping Costs 290

Shipping Costs Shipping Merchant Services eCommerce 290

Retail TouchPoints

FEBRUARY 12, 2025

Amazons Reasoning: Added Selection and Convenience for Customers The move continues Amazons efforts to expand its reach beyond its own platform, which began with the debut of Buy with Prime in April 2022. and the honest answer is, maybe.But what we know is that its going to be a better customer experience for Prime members.

Shipping Costs 266

Shipping Costs Merchant Services Customer Experience Information 266

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Ecommerce platforms like BigCommerce track and give merchants access to consumer behavior data, which business owners can use to make informed decisions.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

BigCommerce

SEPTEMBER 11, 2018

And if customers are worrying about it, you bet merchants are worrying right there with them. More sales also means more shipping, and more possible shipping issues. More sales also means more shipping, and more possible shipping issues. Every year, carriers publish their “Last Days to Ship” schedules.

Shipping 263

Shipping Merchant Services Customer Fulfillment 263

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. A shipper’s license for each state to which you plan on shipping.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

Merchant Services 263

Merchant Services Small Business Retail Social Media Shopify 263

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Shipping Costs 312

Shipping Costs Merchant Services Customer Shipping Labels 312

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. But what we know is that it’s going to be a better customer experience for Prime members.

Merchant Services 299

Merchant Services BigCommerce Payment Services Payments 299

Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. This can increase brand awareness, customer reach and sales.

Payments 286

Payments Merchant Services Payment Services Shipping Costs 286

lateshipment

APRIL 10, 2025

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. Customers will send things back. What sets Shopify apart is how it handles that process. No patchy workflows.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Ecommerce Platforms

JANUARY 5, 2023

If you’ve been around the block of ecommerce, you likely know just how vital shipping is. After all, it's inextricably linked with customer satisfaction – and unless you've been living under a rock, you'll know that Amazon Prime has set the standard of convenience. ShipNetwork's setup process is simple. Go to the top.

Merchant Services 39

Merchant Services Fulfillment Payment Services Shipping Costs 39

Ecommerce Platforms

SEPTEMBER 20, 2022

As one of the most popular shipping apps for ecommerce order fulfillment, ShipStation often gets recommended for managing shipments, finding great deals from carriers, and sending tracking codes. ShipStation is a shipping platform for ecommerce store owners to manage all parcel shipments and tracking in one dashboard. Toggle accordion.

Shipping Costs 211

Shipping Costs Shipping Fulfillment Merchant Services 211

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 349

eCommerce Customer Merchant Services Payment Services 349

BigCommerce

SEPTEMBER 6, 2018

On the other hand, the holiday season is also cause for pain and headaches when it comes to inventory management, high-volume shipping , advertising cost planning , and of course, customer service. But this still doesn’t account for the significant lift in customer service volume during the holiday season.

Payment Services 288

Payment Services Merchant Services Customer Live Chat 288

Retail TouchPoints

AUGUST 8, 2022

There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. Free shipping is a table-stakes incentive; 85% of shoppers say that not having free shipping for online orders is a “deal-breaker.”

Merchant Services 277

Merchant Services Subscription Shipping Costs Gifts 277

BigCommerce

MAY 4, 2018

To make this work, they use a PIM developed by Jasper Studios as their single source of truth, pulling in BigCommerce as Commerce-as-a-Service, serving up their hosted sites and online experiences as well as taking PCI Compliance mitigation off their plates. But the reality is more complex. Is it More than Buzz?

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

SEPTEMBER 2, 2022

When reaching out, use the right channels to foster a positive customer experience. If you want to slowly test a new market and aren’t quite ready to invest in customer service operations and last mile logistics, consider the value of partnering with adjacent retailers and marketplaces, which are primed for launching new brands.

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base.

Shipping Labels 290

Shipping Labels Customer Merchant Services Accessories 290

BigCommerce

OCTOBER 26, 2017

We will begin by breaking out readiness questions for each of the following merchant types: Small business. You may want to outsource from a site like Upwork or Fiverr to get international support services for those times you are offline in your home country. Or, you may need translation service. Customer groups.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Merchant Services 237

Merchant Services Payment Services Customer Experience Payments 237

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. However, not providing a frictionless customer experience has long-term growth implications that you need to consider if you hope to maintain a successful e-commerce business.

Customer Retention 278

Customer Retention Shipping Costs Customer Merchant Services 278

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Doubling down on merchants outside of China.

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

Merchant Services 288

Merchant Services eCommerce Payment Services Payments 288

lateshipment

APRIL 23, 2020

Fraudsters are leveraging the same technology that merchants are using, making it increasingly easy for criminals to scale their operations. As fast as merchants integrate the newest scam or fraud pattern into their fraud prevention solution, criminals find a new way to leverage vulnerabilities and circumvent fraud controls.

Merchant Services 242

Merchant Services Payment Services eCommerce Payments 242

Ecommerce Platforms

DECEMBER 5, 2019

In simple terms, Shopify is a software that you pay for using the SaaS model – in other words, you subscribe for the service. With Shopify, ecommerce business owners and merchants can create a website and use an in-built shopping cart solution to sell both digital and physical products to customers around the world.

Shopify 287

Shopify Payment Services Merchant Services Payments 287

Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online. It’s an emergency.

eCommerce 321

eCommerce Shipping Costs Merchant Services Customer Experience 321

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. ecommerce merchants pulled in $10.8 Discounts are only part of the reason that flash sales are so popular with customers. That includes frictionless payments and checkout and fast shipping options.

Merchant Services 246

Merchant Services Shipping Costs Payments Payment Services 246

BigCommerce

DECEMBER 1, 2017

Not only are they incurring the additional shipping costs, but they also are not able to interact with their purchase in person as they would in a physical store. A clear returns, refunds, and exchanges policy shows that you, the ecommerce business owner, stand by your product, and pride yourself on a stellar customer service experience.

Shipping Costs 419

Shipping Costs eCommerce Merchant Services Shipping 419

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. It's key to taking the hassle out of what can sometimes be a headache of a process.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

BigCommerce

FEBRUARY 2, 2018

Forget which shipping options you offer. Niche products are goods or services that serve a specific segment of customers. Taking this tack when generating ideas for a product or service is a reliable avenue to kickstart a successful business. – Estelle Letizia, Shipping Mgr., Forget a pretty theme.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Inertia and not knowing where to start when it comes to implementing ecommerce into their warehouse operations are holding back many merchants.

Shipping Costs 279

Shipping Costs eCommerce Merchant Services Shipping Labels 279

Retail TouchPoints

JULY 5, 2022

Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. At the height of the pandemic, standing up services like curbside pickup, BOPIS and a frictionless digital experience quickly was all that mattered.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

GetElastic

MARCH 3, 2022

The predictions for rapid adoption by 2020 never materialized; however, the underlying technology, Blockchain, still holds promise, especially in the B2B payments space. B2B payments have seen consistent growth for several years (40% in the US from 2014-2020). How Blockchain for B2B Payments Works. Frictionless Payments.

Merchant Services 145

Merchant Services Payment Services Payments Banking 145

BigCommerce

NOVEMBER 28, 2017

Now, it’s time to pick, pack, ship and take a look at your marketing campaigns to see which won, which lost and what that may mean for your 2018 marketing initiatives. Significantly less orders were made on mobile for Home & Garden (-12.75%) and Toys & Games (-16.08%) merchants. Cyber Week is officially over. Desktop: 47%.

BigCommerce 415

BigCommerce Small Business Retail Merchant Services Food and Beverages 415

Groove

MARCH 14, 2019

eCommerce automation is a combination of software, processes and mindsets that allow businesses to remove manual action from the order lifecycle. From content distribution to process consolidation, eCommerce automation helps businesses save time and money. Shipping and delivery notifications. Returns processes and documentation.

Merchant Services 211

Merchant Services Improvements Payment Services eCommerce 211