Retail TouchPoints

JUNE 12, 2024

After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal. The Store is in Your Pocket Go back to a decade ago and marketing strategies were predominantly single channel, thanks to the challenges of crafting an omnichannel marketing experience.

Mobile 289

Mobile Retail Social Media Omnichannel 289

Groove

DECEMBER 11, 2024

Just make sure they are mobile-friendly and non-intrusive to stay on Googles good side. Loyalty programs take that concept one step further by thinking beyond email to create a more sophisticated customer experience. Avoid excessive pop-ups that harm the user experience.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

SEPTEMBER 7, 2023

Here are three reasons why forward-thinking retailers are implementing MACH principles — and working with organizations that are doing so — to foster dynamic customer experiences that align with consumers’ changing wants and needs (and in turn, exceed revenue goals!): The customer experience is changing — and faster than ever.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. These services help eCommerce businesses complete the online and mobile sales that drive success.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. RTP: Tractor Supply won a Brand Experience Award this year for the enhancements it has made to the branded mobile app.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JANUARY 15, 2025

Introducing Tap on Mobile Devices A new way European merchants are enhancing resilience is by adding a secure Tap on Mobile SoftPOS payment app to tablets and smartphones already deployed in-store. A multi layered, end-to-end approach is essential. This is why more attention and investment in boosting resilience levels are required.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

MAY 23, 2024

However, the retailer’s Kreativ experience brings AR’s capabilities to a whole new level, by blending it with interactive, shoppable showrooms and even “build-your-own space” features that empower everyday shoppers and interior designers alike.

Customer Experience 332

Customer Experience Customer Social Media Consumer 332

Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 389

Banking Mobile Consumer Financial Services 389

Forrester eCommerce

FEBRUARY 4, 2025

Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand. And our broader customer experience research […]

Banking 222

Banking Customer Experience Mobile Customer 222

Retail TouchPoints

MARCH 6, 2025

The Home Depot has unveiled Magic Apron, a proprietary suite of generative AI tools designed to help customers with their home improvement needs and projects. Magic Apron is available 24/7 on homedepot.com and the Home Depot mobile app.

Customer 252

Customer B2B Improvements Customer Experience 252

Retail TouchPoints

NOVEMBER 26, 2024

Consumers regularly interact with brands across many platforms, expecting them to offer a consistent experience. Nearly a quarter (24%) of consumers say that a consistent digital experience across a brand’s website, mobile app, etc. Ensuring a seamless experience across each of these channels is important.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

DECEMBER 26, 2024

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. By making customers lives easier, grocers can make shopping feel like less of a chore.

Technology 251

Technology Customer Experience Games POS 251

Forrester eCommerce

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 370

Automotive Mobile Customer Events 370

Retail TouchPoints

JANUARY 13, 2025

Walmart also is in the process of implementing a shopping assistant, which essentially takes your best and most knowledgeable associates and replicating that 24 x 7, at scale, and on the ecommerce site and mobile site, Martin said. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

Mobile 264

Mobile Consumer Goods Consumer Electronics 264

Forrester eCommerce

JUNE 11, 2021

iOS 15 makes experiences more intelligent and more intuitive. Apple is adding features that help its customers 100 times a day in little moments throughout the day, every day. Apple kicked off its annual developer conference on Monday, June 7, 2021. One of its big announcements was iOS 15. In some ways, you could say […].

Mobile 423

Mobile Customer Customer Experience Technology 423

Forrester eCommerce

OCTOBER 8, 2024

In an era, where people have started doing everything on their phone: is your bank’s mobile app evolving at the pace of your customers’ expectations? Our latest Digital Experience Review of Indian mobile banking apps is just out. In […]

Banking 195

Banking Mobile Customer Experience Customer 195

Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction.

Mobile 264

Mobile eCommerce Improvements Management 264

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

MAY 16, 2024

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience.

Mobile 262

Mobile Consumer Electronics Electronics Payment Services 262

Retail TouchPoints

DECEMBER 5, 2024

For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. With Oracle’s mobile retail POS system, we are taking one more step in this journey.

Mobile 263

Mobile POS Channel Recommendation 263

Retail TouchPoints

JANUARY 14, 2025

Although Buckle has been using Aptos software since 2018, the team decided to move from its Windows-based POS system to Aptos ONEs mobile-first application in order to further evolve its tech stack and better meet guest expectations.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program.

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

NOVEMBER 12, 2024

Retail Lessons for In-Store QR Code Applications As retailers prepare for the holiday rush, innovative QR code applications are shaking up in-store experiences. Customers scan product QR codes to bypass the checkout line, reducing congestion during peak periods.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

NOVEMBER 19, 2024

Earlier this month Starbucks added a DoorDash delivery option to its mobile app, and in October 2024 DoorDash expanded its delivery offerings with Wegmans and other regional grocery favorites. Like its competitors Uber Eats and Grubhub , DoorDash has been expanding its retailer portfolio and service offerings.

Merchant Services 276

Merchant Services Gifts Payment Services Electronics 276

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

AUGUST 6, 2024

With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

POS 278

POS Mobile Point of Sale Technology 278

Retail TouchPoints

JANUARY 15, 2025

Digital channels will be refreshed through January, starting with Walmart.com and the Walmart mobile app, followed by all marketing campaign assets and the official Walmart corporate site. The new branding was rolled out in Walmarts Store 4108 in Springdale, Ark.,

Channel 279

Channel Mobile Customer Marketing 279

Retail TouchPoints

MARCH 14, 2025

and Dior use art to shape their identity; How curating art enhances brand storytelling and customer experiences; The various career roles available in retail, branding, creative direction and marketing; Immersions to New York City and Paris sponsored by LVMH; and The chance to engage with LVMH mentors and explore career and internship opportunities.

Arts 213

Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

NOVEMBER 11, 2024

Big Lots has upgraded its mobile app, available to current and new members of its Big Reward loyalty program and offering features including in-store rewards access, a personalized dashboard for tracking earnings and exclusive notifications for special offers.

Mobile 275

Mobile Management Information eCommerce 275

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Retail Mobile POS 110

Forrester eCommerce

JUNE 24, 2020

What is coming to the iPhone demonstrates a deep understanding of our behavior and use of our devices in mobility. Apple revealed major announcements for the new iOS 14 system during its Worldwide Developers Conference 2020. It also makes a clear statement on privacy and diversity principles.

Mobile 477

Mobile Customer Experience Customer 477