Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 388

Banking Mobile Consumer Financial Services 388

Retail TouchPoints

NOVEMBER 7, 2024

The rapid adoption of mobile apps has led to a similar boom in mobile commerce, leading mobile brands to quickly adopt payment Software Development Kits (SDKs) to add functionality quickly and efficiently. As mobile commerce increases, so do cyberattacks.

Payment Services 278

Payment Services Merchant Services Payments Mobile Payments 278

Forrester eCommerce

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 370

Automotive Mobile Events Customer 370

Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. of total U.S. retail ecommerce sales — and 6.5% of all U.S.

Mobile 246

Mobile Retail Consumer Customer Experience 246

Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

Mobile 264

Mobile Consumer Goods Consumer Electronics 264

Forrester eCommerce

JUNE 11, 2021

iOS 15 makes experiences more intelligent and more intuitive. Apple is adding features that help its customers 100 times a day in little moments throughout the day, every day. Apple kicked off its annual developer conference on Monday, June 7, 2021. One of its big announcements was iOS 15. In some ways, you could say […].

Mobile 421

Mobile Customer Customer Experience Technology 421

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. With Oracle’s mobile retail POS system, we are taking one more step in this journey.

Mobile 263

Mobile POS Channel Recommendation 263

Forrester eCommerce

OCTOBER 8, 2024

In an era, where people have started doing everything on their phone: is your bank’s mobile app evolving at the pace of your customers’ expectations? Our latest Digital Experience Review of Indian mobile banking apps is just out. In […]

Banking 195

Banking Mobile Customer Experience Customer 195

Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction.

Mobile 264

Mobile eCommerce Improvements Management 264

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Retail TouchPoints

MAY 16, 2024

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience.

Mobile 262

Mobile Consumer Electronics Electronics Payment Services 262

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Signal-based targeting strategies, enhanced by new technologies, can be used to develop an omnichannel brand and customer experience of the highest level.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program.

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Retail TouchPoints

AUGUST 17, 2023

Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 246

Mobile Toys Payment Services Omnichannel 246

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

AUGUST 6, 2024

With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

POS 278

POS Mobile Point of Sale Technology 278

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Mobile wallets provide the convenience shoppers have come to expect. Reducing friction provides convenience, increases conversion and lowers cart abandonment rates.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 282

Improvements Retail Mobile Customer Experience 282

Forrester eCommerce

JUNE 24, 2020

What is coming to the iPhone demonstrates a deep understanding of our behavior and use of our devices in mobility. Apple revealed major announcements for the new iOS 14 system during its Worldwide Developers Conference 2020. It also makes a clear statement on privacy and diversity principles.

Mobile 476

Mobile Customer Experience Customer 476

Forrester eCommerce

AUGUST 10, 2020

Mobile Advertising Comes Under Scrutiny Most data deprecation discussions center on cookies and web browsers. But, two recent moves broaden the aperture to include mobile environments too. First, Apple announced iOS 14, which will prompt users on whether they want to let an app track them or “ask app not to track.”

Marketing 93

Marketing Mobile B2B Customer Experience 93

Retail TouchPoints

NOVEMBER 1, 2024

Balancing Mobile and In-Person Orders In addition to cutting down what Niccol termed “our overly complex menu,” he promised that Starbucks would do a better job serving both mobile orders and in-person customers. Today more than 30% of transactions are driven by mobile orders,” he noted. “At

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Cryptocurrencies Social Media Telecommunications 360

Retail TouchPoints

AUGUST 29, 2024

What’s more, these handheld RFID readers do double duty: they’re often Android-based devices that also are used for mobile POS, picking and packing in-store and numerous other store tasks. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Shipping Costs 297

Shipping Costs Supplies POS Customer Experience 297

Retail TouchPoints

JUNE 12, 2024

Our collaboration with Accenture is about having a strong technology foundation and scaling the power of digital, data and AI to deliver new levels of customer experiences, agility and performance,” said Gina Boswell, CEO of Bath & Body Works in a statement.

Customer 264

Customer Mobile Customer Experience Technology 264

Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% In 2024, mobile commerce sales are expected to hit $534.18

Mobile 264

Mobile Retail Social Media Payment Services 264

Retail TouchPoints

MAY 2, 2024

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

Customer Retention 278

Customer Retention Payment Services Gifts Marketing 278

Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. Mobile search optimization. Mobile commerce is the future of ecommerce.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. These services help eCommerce businesses complete the online and mobile sales that drive success.

Merchant Services 350

Merchant Services Payment Services Payments eCommerce 350

Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Like me, other shoppers may not be getting the information they need to make smart decisions.

Customer 285

Customer Live Chat Social Media eCommerce 285

Retail TouchPoints

NOVEMBER 26, 2024

Consumers regularly interact with brands across many platforms, expecting them to offer a consistent experience. Nearly a quarter (24%) of consumers say that a consistent digital experience across a brand’s website, mobile app, etc. Ensuring a seamless experience across each of these channels is important.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

Forrester eCommerce

DECEMBER 4, 2024

Bank executives and their teams face rising customer expectations, evolving needs and behaviors, and new competitive threats — and mobile experiences are at the center of it all. The share of consumers using mobile apps for banking has spiked (overtaking online banking).

Banking 221

Banking Mobile Consumer Customer 221

Retail TouchPoints

APRIL 20, 2023

“Alongside our partners at Cartken, we’re thrilled to work with Mosaic’s outstanding merchants to serve such a vibrant community of diners, shoppers and residents,” said Noah Zych, Head of Autonomous Mobility and Delivery at Uber in a statement.

Customer Experience 278

Customer Experience Mobile Technology Consumer 278

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354