Remove Customer Experience Remove Omnichannel Remove Outdoor Remove Social Media
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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

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To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

Harmon: We’ve done work for Rick Caruso , who has developed some of the popular outdoor malls in Southern California such as Palisades Village, Encino Marketplace and The Grove, and I learned a lot from him about how to create engaging experiences and keep people there. He’s also been good about creating scarcity.

Customer 278
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Why HOKA Raced to Midtown for its First Global Flagship

Retail TouchPoints

However, it is the depth of programming planned that validates HOKA’s commitment to its core demographic of outdoor enthusiasts — from novices to specialists. As in any community-driven store, the goal is to build relationships and foster loyalty.

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5 Best Practices for Sports and Outdoor Brands From REI, Nike and Lululemon

Sailthru

To thrive in the age of Amazon, sporting goods and outdoor brands brands must recognize that they have an edge. outdoor and sporting goods market is a big one, worth $120 billion. Sporting and outdoor brands can stay ahead. Contextualize Your Customers Like RevZilla. Amazon accounts for less than 5% of those sales.

Outdoor 68
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WiFi Networking Lessons Retail CIOs can Learn from the NFL

Retail TouchPoints

As the retail industry introduces modern shopping experiences underpinned with new technologies like AI, retailers can take a page from the NFL’s playbook and adapt those learnings to their unique environments. Data analytics is a powerful tool retailers can use to deliver better shopping experiences.

Payments 209
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The Most Unique Loyalty Programs in Ecommerce

Smile.io

Effective omnichannel loyalty strategies With today’s interconnected ecosystem, it’s important to deliver a seamless, united customer experience across channels. We’ve talked about how this applies to omnichannel marketing and omnichannel commerce, but it also applies to your loyalty program!

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How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

Refrain from making the experience a headache by giving customers a tight deadline to return unwanted items. If you have physical stores, offer customers the option to return items to the store instead of shipping them for a complete omnichannel shopping experience. Personalize your customer experience.