Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

Retail TouchPoints

NOVEMBER 12, 2024

Don’t forget to leverage QR codes for omnichannel marketing: use them in print ads and store displays to drive traffic to your website or app, increasing your online visibility during the crucial holiday period. QR codes have evolved from simple links to powerful tools for personalized, engaging shopping experiences.

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Gifts Magazine Information Social Media 275

Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app.

Omnichannel 265

Omnichannel Payment Services POS Jewelry 265

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists. Excellent brand ambassadors are like traffic magnets. Of course, they need to be product experts. the fulfillment scenarios really are endless.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

DECEMBER 11, 2024

The primary advantages of ESLs tend to be for the grocers, but with new tech advancements some retailers are using them to improve the customer experience as well, helping smart cart users (and online order pickers) locate products and promotions. Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

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Retail Electronics POS Other 284

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Retailers 1.

Payment Services 294

Payment Services Merchant Services Payments Point of Sale 294

Retail TouchPoints

AUGUST 28, 2023

The specialty retailer for Gen Z has selected Manhattan Active Point of Sale to enhance its omnichannel sales strategy and deliver seamless shopping experiences across all channels. The retailer already uses Manhattan Active Omni Order Management, including store inventory and fulfillment capabilities. ” .

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POS Specialty Retailers Point of Sale Omnichannel 238

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S.

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Omnichannel POS Fulfillment Operations 213

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls.

Point of Sale 179

Point of Sale Recommendation Technology Information 179

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

FEBRUARY 6, 2023

Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

SEPTEMBER 16, 2022

Rogers & Hollands , an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. BTM Global led the implementation.

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POS Mobile Customer Jewelry 278

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Today’s retailers, grappling with the complexities of distributed inventory networks and multifaceted sales channels, require a solution that is both effective and intuitive.

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Omnichannel Multi-channel Retail Point of Sale 130

Retail TouchPoints

MAY 18, 2021

Experience. Savvy cannabis retailers have taken cues from the luxury sector utilizing the same vendors, architectural features and materials to elevate the in-store customer experience at every touch point. High-quality design and readily-available building materials will take your luxury cannabis brand to new heights.

Jewelry 299

Jewelry Customer Experience Point of Sale Customer Loyalty 299

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

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POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

DECEMBER 13, 2022

This means these marketers need a truly omnichannel, flexible advertising strategy that bridges both online and offline channels as more shoppers start toggling between the two again. Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences.

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Omnichannel Vend Telecommunications Channel 278

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

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Management POS Shipping Costs Supplies 278

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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Omnichannel Customer Experience Consumer Department Stores 263

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Fabric Blog

MARCH 25, 2025

Omnichannel retail & its challenges Say hello to Saraha busy mom who’s on the hunt for a new pair of sneakers. Omnichannel retail is about creating a seamless and integrated shopping experience across all channelswhether online, in-store, or mobile. Imagine facilitating all this across all the connected channels.

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Omnichannel Supplies Management Order Fulfillment 52

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

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POS Omnichannel Webinar Point of Sale 298

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

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Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman “Customers have a very close relationship with their phone, so for over a decade we’ve worked to stitch together a personalized shopping experience,” said Kelley Kurtzman, Chief Sales Officer at Verizon in an interview with Retail TouchPoints. Our mission is to drive seamless omnichannel experiences.”

Payment Services 275

Payment Services Omnichannel POS Mobile 275

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 296

Home Furnishings POS Omnichannel Fulfillment 296

Retail TouchPoints

FEBRUARY 3, 2023

Aptos ONE gives Cole Haan enterprise-grade point of sale capabilities that are delivered mobile first and cloud native, with highly resilient offline capabilities that give you the confidence of omnichannel transacting anytime and anywhere.” Cole Haan operates 90+ retail stores in the U.S.

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Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

APRIL 20, 2022

This technology is useful in cities and states that don’t allow customers to see the product.” As cannabis brands like Cookies and Dr. Greenthumb’s try to up their “retail cred,” they are focusing on omnichannel storytelling and high-touch service. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing.

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Retail Social Media Technology Events 354

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

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eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

POS 278

POS Payment Services Retail Mobile 278

iVend

JULY 10, 2023

Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. We know that this is the way that today’s shoppers want to purchase – over 50% of shoppers engage with three or more channels for a single purchase, and omnichannel consumers shop 1.7

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Omnichannel POS Magento Shopify 97

iVend

JULY 10, 2023

Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. We know that this is the way that today’s shoppers want to purchase – over 50% of shoppers engage with three or more channels for a single purchase, and omnichannel consumers shop 1.7

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Omnichannel eCommerce POS Magento 98

Retail TouchPoints

MARCH 7, 2025

This concern about how payments fit into the overall retail tech stack is appropriate, particularly given the relevance of payments data in both operations and customer analysis. POS systems, payment systems, fulfillment and supply chain systems all need to connect better together to provide that seamless customer experience, said Rodrigo.

Payment Services 138

Payment Services Retail POS Fulfillment 138

iVend

OCTOBER 6, 2022

A retail business without a point of sale system seems unthinkable. Retail technology drives growth, through enhanced customer experience and increased sales. That’s when the real magic of synergy happens, creating omnichannel retail ecosystems that increase the value of their retail technology investment.

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POS Omnichannel Technology Payment Services 98

Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets.

Jewelry 283

Jewelry Omnichannel Operations Technology 283

Retail TouchPoints

OCTOBER 7, 2020

We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S. As a partner, “what we hope to do is give Hudson more control over the customer experience while we take care of the computing on the back end and all of the data,” Palmquist said.

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Vend Payment Services Point of Sale Travel 214

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Supplies 239

Supplies Beauty and Health Payment Services Fulfillment 239

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

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Retail Operations Management Omnichannel 264

Retail TouchPoints

SEPTEMBER 18, 2023

Tailored Customer Experiences Online, retailers would be wise to go beyond the typical “for Mom/brother/sister/partner” edits by implementing recommendation mechanisms specific to whom the shopper says they’re buying for.

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Retail Gifts Recommendation Consumer 326