Retail TouchPoints

NOVEMBER 28, 2024

Five Payments Innovations to Enhance Holiday Shopping Experiences As consumer expectations evolve, payments innovations create key differentiators for retailers and exceptional shopping experiences for their customers. Jean-Marc Thienpont is the Head of Omnichannel and Biometric Solutions at J.P. and 3.3%, to nearly $1.59

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Groove

DECEMBER 11, 2024

Loyalty programs take that concept one step further by thinking beyond email to create a more sophisticated customer experience. In the process, we have learned that offering shoppers something of value and giving them personalized attention can improve the overall user experience.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. For example, a lawn and garden store employee will be able to quickly provide recommendations for fertilizers based on the specific plants a customer has purchased.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Forrester eCommerce

OCTOBER 25, 2021

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. Partners are key to that effort, particularly […].

Customer Experience 370

Customer Experience Omnichannel Customer Operations 370

Retail TouchPoints

MARCH 5, 2025

However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance. In fact, Cook helped drive and shape the Davids Bridal loyalty strategy to adopt a more community-driven approach and serve entire bridal parties.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. What Is an eCommerce Product Data Feed?

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

OCTOBER 30, 2024

22, 2024 True Religion prioritized these cities based on consumer demand and is “augmenting our online business with stores in select markets that allow our shoppers to experience the brand in-person,” True Religion CEO Michael Buckley told Retail TouchPoints. “ opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

NOVEMBER 13, 2023

However, the company also has achieved growth thanks to new awareness and sales channels such as: A blossoming Brooklinen for Business (B4B) strategy: The company has launched a new ecommerce destination that allows hotels, bed-and-breakfasts and other hospitality businesses to purchase Brooklinen products. How is that evolving?

Omnichannel 278

Omnichannel B2B Channel Customer 278

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

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Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 26, 2024

Key elements include a Recliner Runway, where shoppers can learn more about product features or build a customized recliner using a digital touchscreen, as well as nods to lifestyles such as “Urban Modern,” “La-Z-Girl” and “Gamer.” However, the key focus is reinvigorating the La-Z-Boy brand, which was launched nearly a century ago in 1927.

Retail 277

Retail Omnichannel Customer eCommerce 277

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. Together, these services helped Build-A-Bear truly bolster its omnichannel business, create a better customer experience, improve fulfillment efficiencies and even reduce transit costs.

Omnichannel 306

Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

NOVEMBER 7, 2024

Mikayla Hopkins: Brands should prioritize strategies that maximize engagement in this limited time frame, focusing on creating buzz and anticipation without overwhelming consumers with early promotions. Instead of pouring all resources into these peak sales periods, the focus should be on creating a continuous engagement strategy.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. The XI Platform leverages InMoment’s text analytics engine and deep learning AI to help users understand and respond to all the dynamics impacting the omnichannel business.

Omnichannel 245

Omnichannel Social Media Customer Loyalty Customer Experience 245

Retail TouchPoints

JANUARY 13, 2025

While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies. Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

MAY 23, 2024

“It’s important that retailers implement AR in situations where it can be a value-add to the shopper in a way that fully substitutes for in-person trial,” said Melissa Minkow, Director of Retail Strategy for CI&T in an interview with Retail TouchPoints.

Customer Experience 332

Customer Experience Customer Social Media Consumer 332

Retail TouchPoints

NOVEMBER 26, 2024

Formerly known as True Fam, the expanded program (which now goes by True Rewards ) will lean into omnichannel capabilities and “can’t buy” experiences, such as the chance to collaborate with the brand’s Team True creator community. True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season.

Social Media 288

Social Media Gifts Omnichannel Reference 288

Retail TouchPoints

NOVEMBER 12, 2024

These examples offer key insights for holiday retail strategies: Simplify complex processes, like Ikea’s checkout system. Personalize experiences, as Mr. Apple did with language-specific content. QR codes have evolved from simple links to powerful tools for personalized, engaging shopping experiences.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

FEBRUARY 18, 2025

Home dcor and furniture retailer Kirkland’s has updated its transformation strategy, and the companys new partnership with Beyond, Inc. We believe an omnichannel retail strategy focused on customer experience is foundational in building brand health, maximizing lifetime customer value and delivering sustainable profitable growth.”

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

JANUARY 30, 2025

The Driving Force of Customer Experience Much of this urgency comes from the pressing need to improve customer experience (CX): 79% of executives are investing heavily in technologies that elevate CX, which is the bare minimum in todays omnichannel world. Whether by carrot or stick, all signs point to upgrading.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

NOVEMBER 18, 2024

The core of this operation’s success is a data-driven approach that includes classic metrics such as Call Data Record (CDR) and Customer Satisfaction (CSAT), as well as a Voice of the Customer (VoC) strategy that “extrapolates the data from our help desk using AI and then feeds into the various departments throughout our company.”

Shipping Costs 147

Shipping Costs Social Media Fulfillment Consumer 147

Retail TouchPoints

JUNE 3, 2024

The brand offered a full line-up of products and multiple pack types to complement on-the-go watching, casual viewing and big game-day parties to satiate customers’ hunger for delectable salty-and-sweet confections.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

DECEMBER 6, 2024

And now, as a whole new demographic ( Gen Z ) ventures further into parenthood, brands and retailers need to adapt their strategies to reflect this cohorts behaviors, priorities and even beliefs. Our long-term strategy for Carter’s is to continuously anticipate and meet the evolving needs of our shoppers.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. But the wrong combinations, and not aligning technology with business strategies, can erode value by over $1.5 trillion in value. trillion in value.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

NOVEMBER 13, 2024

Warby Parker is one of the few direct-to-consumer (DTC) unicorns that has successfully evolved into a profitable omnichannel business — and its distinct store design and shopper experience is a big reason why. Now, with more than 270 locations across the U.S. in New York City, by applying a new gallery concept.

Vend 162

Vend Arts Customer Experience Outdoor 162

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. Conclusion The Perfect Store is more than just a conceptits a powerful framework for driving omnichannel success.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

MARCH 9, 2023

“We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested. Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand. said Hawkins.

Omnichannel 279

Omnichannel Social Media Mobile Channel 279