Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. EX (employee experience) matters almost as much as CX!

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

NOVEMBER 17, 2022

Considering many customers will be buying some, if not all, of their holiday gifts online, identifying ways to capitalize on increased ecommerce demand can make or break an organization’s holiday profit potential. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

MARCH 7, 2025

Our customers rely on us for the freshest, highest quality food and groceries, and now, with Ubers technology and delivery expertise, we can offer them the same exceptional products they love faster and more conveniently than ever. Uber Eats has focused on expanding its retailer network.

Omnichannel 232

Omnichannel Fulfillment Supplies Operations 232

Forrester eCommerce

OCTOBER 25, 2021

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. Partners are key to that effort, particularly […].

Customer Experience 370

Customer Experience Omnichannel Customer Operations 370

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is becoming more central to creating that retail experience consumers desire.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 10, 2025

gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement. gStores capabilities help PetSmart fulfill our vision of providing a world-class omnichannel experience.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

JANUARY 30, 2025

The rise of AI, cloud technology, and composable architectures leaves no room for complacency. Because AI is at the forefront, and technology lifecycles are shrinking. That said, embracing new technological capabilities isnt just about avoiding catastrophe it’s also about gaining the competitive advantage.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Groove

OCTOBER 11, 2024

Benefits of a Text Message Marketing Solution for eCommerce Companies experience a variety of benefits when they employ text message marketing. Immediate Reading and High Engagement Direct communication through text messaging reaches customers faster and encourages quicker responses.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. The Technology Advantage: Improving Pre-Purchase Experiences 1. Offering AR/VR experiences to bridge the gap.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Retail TouchPoints

MAY 23, 2024

In this case, the AR display has the right amount of tech glitz to stop people on the street and inspire them to engage further with the experience. This is a case where the technology aligns strategically with the brand’s goal: to drive attention.

Customer Experience 332

Customer Experience Customer Social Media Consumer 332

Retail TouchPoints

NOVEMBER 12, 2024

QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. There is little doubt that technology is driving change across the retail industry.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

JUNE 3, 2024

The brand offered a full line-up of products and multiple pack types to complement on-the-go watching, casual viewing and big game-day parties to satiate customers’ hunger for delectable salty-and-sweet confections. The company developed advanced technology in-house that visually places digital mock-ups of displays in stores.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. The least we can do is set them up for success with the right technology. When it comes to technology, associates expect to log in to a POS application and use it just like any other app they use on a day-to-day basis. Of course, they need to be product experts.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

APRIL 25, 2023

This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

Technology 277

Technology eCommerce Shipping Costs Games 277

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

JANUARY 15, 2024

Technology is at the forefront of everything we do from an omnichannel perspective across the globe, and working with Zebra Technologies has been a game-changer for us,” said Jonas Stillman, Senior Director of Omnichannel Operations at Office Depot in a statement.

Technology 264

Technology Improvements Omnichannel Mobile 264

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure. “We So for us it’s really about getting the right products to her at the right time.”

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. Online orders will be picked fresh in local Co-op stores and delivered quickly to customers in their communities.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. Implement technology that integrates online and in-store compliance into a unified platform.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

Fashion 277

Fashion Technology Operations Customer Experience 277

Retail TouchPoints

OCTOBER 29, 2024

The UK retailer already has deployed the changing room checkouts in 28 refurbished stores, including its Fosse Park flagship in Leicester, and plans to have the technology installed in more than 100 stores by 2028. If you want to be served by a colleague, that’s absolutely OK and you always can be.

POS 273

POS Clothing Technology Operations 273

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Fulfillment 147

Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ I look at DTC ecommerce in three pillars,” added Nino.

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

DECEMBER 11, 2024

That subtlety is likely the result of another lesson learned one of the biggest adjustments Amazon has made to its Fresh format was removing its cashierless Just Walk Out (JWO) technology from all stores, after early tests indicated it just wasnt working for grocery shoppers.

Retail 284

Retail Electronics POS Other 284

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. Looking to dig deeper into unified commerce strategies and implementation?

Omnichannel 317

Omnichannel Payment Services Technology Channel 317