Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1. It also can enhance marketing by correlating visual trends in product images with purchasing behavior.

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eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. These key investments and opportunities include: Mobile experience.

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Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. Ecommerce University was developed to dig into the new, emerging and evolving trends driving this exciting era of retail. The Four Pillars of Omnichannel Success. Access Now.

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience).

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Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

DECEMBER 23, 2024

Roblox is a place where self-expression, fashion trends and digital culture are shaped, said Winnie Burke, Head of Fashion and Retail Partnerships for Roblox in an interview with Retail TouchPoints. Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative.

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X-cart Payments Fashion Games 278

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. All this is to say that vision AI will be more than a trend, especially given how much can be achieved with it.

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Technology Omnichannel Operations Shipping Costs 295

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. The XI Platform leverages InMoment’s text analytics engine and deep learning AI to help users understand and respond to all the dynamics impacting the omnichannel business.

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Omnichannel Social Media Customer Loyalty Customer Experience 245

Retail TouchPoints

NOVEMBER 26, 2024

However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions. There are many reasons why consumers choose the products they buy and the brands they buy them from.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

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B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” The company was able to put that into practice with its deployment of Manhattan solutions at Reebok in 2023.

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Customer Experience Customer Retail Workshop 278

Retail TouchPoints

NOVEMBER 12, 2024

Recent Uniqode survey data reveals surprising trends in consumer attitudes towards QR codes: Virtual try-on potential : 40% of respondents showed high interest in using QR codes for virtual try-ons or product visualization. QR codes offer a powerful tool to meet consumer demands for information, value and seamless experiences.

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Gifts Magazine Information Social Media 275

Retail TouchPoints

SEPTEMBER 12, 2024

During the upcoming Retail Strategy & Planning Series , experts will explore these trends further to identify top tips and tactics for driving holiday sales results. Although all retailers saw growth year over year, Walmart found favor among families, while Costco saw a boost in its Gen Z customer base.

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Retail Merchant Services Channel Consumer 306

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

APRIL 9, 2025

Keeping Pace with the Speed of Trends Being a trend-based retailer is a core business value proposition. it found that consumers were about a year or two behind the trend cycles in Australia, which gave Princess Polly the perfect edge to not just predict but lead in key fashion trends.

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Fashion Social Media Omnichannel Accessories 147

Retail TouchPoints

DECEMBER 6, 2024

A revamped product assortment that leans into trend-forward products and styles mimicking parents’ personal styles, including mini me versions of fashionable items. The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Can you share some examples of what that entails?

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

JUNE 3, 2024

The brand offered a full line-up of products and multiple pack types to complement on-the-go watching, casual viewing and big game-day parties to satiate customers’ hunger for delectable salty-and-sweet confections.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Identifying customer trends and behavior required analyzing data in volume and speed that were beyond the capabilities of their in-house teams.

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POS Customer Experience Customer Technology 276

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. Correlation with Sales Performance: The brand can now trend compliance data over time and correlate it with sales performance.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. Key ecommerce trends and predictions for 2025 Mobile commerce takes centre stage More than half of online purchases happen on mobile devices and that number is only set to increase.

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eCommerce Payment Services Payments Retail 78

Retail TouchPoints

JANUARY 14, 2025

will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The Buckle, Inc.

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POS Apparel Accessories Mobile 278

Retail TouchPoints

APRIL 21, 2022

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future.

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Retail Workshop Events Consumer 278

Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

Apparel 311

Apparel Accessories Fashion Games 311

Retail TouchPoints

SEPTEMBER 20, 2023

Instead of “telling the brand story,” which is a fixation in much of the retail universe, it pulls the client into an experience where the client becomes the brand, or becomes an actor in the living story of the brand. Q New York doesn’t look like a radical experience, though it truly is.

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Retail Fashion Presentation Omnichannel 261

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. These include courier services such as FedEx and the USPS as well as third-party delivery partners like Instacart.

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. Lets start by looking at the landscape.

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Presentation Retail Department Stores Omnichannel 147

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Workshop Omnichannel Arts Fulfillment 327

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. The arrival of COVID-19 and the fact that we’ve spent a lot more time at home has accelerated this trend.

Consumer 342

Consumer Omnichannel Customer Experience Technology 342

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Omni-Commerce: A Unified Shopping Experience The future of retail is omnichannel.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

NOVEMBER 7, 2024

As a result, marketers have a tighter timeline to generate demand and drive conversions, especially since there are only 47 days until Christmas.

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Marketing Social Media Consumer Events 278

Retail TouchPoints

JUNE 12, 2024

Omnichannel planning is widely recognised as the contemporary, effective and optimal approach to coordinating digital media. Sure, there are obvious benefits to omnichannel planning, but are we omni-obsessed? This doesn’t necessarily mean abandoning your omnichannel approach.

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Mobile Retail Social Media Omnichannel 289

Retail TouchPoints

AUGUST 17, 2022

However, Feldman said that all stores (including both redesigns and new openings) will lean into omnichannel activation and will be developed to put play at the center of their customer experiences. . That’s why Feldman expects that shopping for apparel and footwear will extend into the start of the school year.

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Social Media Omnichannel Consumer Apparel 279

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” They like being able to have that kind of dual-purpose space.

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Outdoor Omnichannel Vend Multi-channel 296

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

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Accessories Fashion Apparel Toys 289

Retail TouchPoints

JANUARY 13, 2025

Providers like Threekit are paving the way with virtual showrooms, which allow customers to make better-informed decisions before buying, ultimately decreasing return rates. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly. Optimizing product descriptions across channels.

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Retail BigCommerce B2C Channel 298

Fabric Blog

MARCH 21, 2025

Yet, order fulfillment in an omnichannel environment is not without its hassles. Your customers are everywhere. These scenarios can quickly lead to inventory discrepancies, delayed shipments, and a fractured customer experience without an integrated system. This is where the need for a unified system becomes evident.

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Order Fulfillment Fulfillment Omnichannel Shipping Costs 52