Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

OCTOBER 22, 2024

Consistent Brand Experience Consistency is one of the keys to a positive customer experience. With an omnichannel eCommerce platform, you can better ensure that your brand messaging and customer experience are consistent across every touchpoint, whether people shop on your website, through social media, or in a physical store.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Also, automation plays an important role in IT operations. IT teams today can (and should!)

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. Ideally, these apps also should contribute to a better in-store shopper experience.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

NOVEMBER 13, 2024

The stadium and retail district should operate independently, yet mutually benefit one another. Shopping districts must be cohesive to attract customers. It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

RetailMinded

JANUARY 30, 2025

Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. However, the operational disruptions caused by these incidents can be even more damaging. Staff members who experience theft or vandalism firsthand may feel unsafe or undervalued.

Operations 98

Operations Retail Customer Loyalty Management 98

Groove

OCTOBER 24, 2024

This carefully designed software will help enhance the customer experience by improving personalization and driving growth. Since customer and campaign data will be available in a single location, you can improve efficiency and provide more personalized experiences. Contact us today.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. Our marketing and operations teams have already done a lot to build out our logistics and operations, so we can go anywhere.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

OCTOBER 17, 2024

Elevating the Customer Support Experience Customer support in retail is as important as ever: Research found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

JANUARY 20, 2025

Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility. Beyond operational support, a good waste management provider will share your sustainability values. Heres where to start: 1. Set up proper waste accumulation areas.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. The results of Retail TouchPoints ’ annual Store Operations Survey reaffirm the ongoing tug of war retailers are playing — between providing top-level service on one hand and boosting profitability by keeping costs down on the other.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

FEBRUARY 28, 2025

As they operate behind the scenes, they are technically faster and more efficient than UI testing. In the fast-paced retail industry, technology remains the backbone of operations. From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems.

Retail 191

Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

JANUARY 15, 2025

Changes to operational procedures may be needed in countries where offline PIN verification is used. This can be achieved through dual data centers operating in an active-active architecture with auto redundancy built in. A multi layered, end-to-end approach is essential.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

NOVEMBER 1, 2024

Starbucks also will bring back self-service condiment bars, which were eliminated during the COVID pandemic, and stop charging for non-milk additions to coffee, a move that will save some customers as much as 10% off the cost of their drink. owned and operated stores through fiscal 2025, which ends in October 2025.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. Throughout 2024, many retailers moved gen AI projects from pilots into production.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty. Dev Nag is the CEO and Founder of QueryPal.

Customer 147

Customer Recommendation Customer Experience Travel 147

Groove

OCTOBER 12, 2024

They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO. For specific examples, please see our case studies.

Management 343

Management eCommerce Order Fulfillment SEO 343

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Retail 179

Retail Operations Technology Recommendation 179

Retail TouchPoints

DECEMBER 30, 2024

These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos. In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period.

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

MARCH 26, 2025

The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode. Advance Auto Parts will open 30 new U.S.

Customer Experience 147

Customer Experience Operations Improvements Retail 147

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. She will oversee product, marketing, member support, trust and safety, and strategy and operations.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. Then we operate the boutique itself, but we make a different financial arrangement with each partner. RTP: How will Starboard be supporting these resort retail shops?

B2B 278

B2B Travel Retail Shipping 278