Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Improvements 311

Improvements Customer Experience Operations Technology 311

Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I’ve worked in retail jobs where they’ll post the schedule on Sunday for the week that starts the next day, and [that] makes it impossible to plan. “We

Retail 334

Retail Department Stores Customer Consumer 334

Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

MARCH 10, 2025

Retail workers are the face of the company. They are the people who interact with shoppers and provide a memorable experience. But the unique set of challenges that come with working in retail, coupled with todays economic reality, can have a significant toll on the mental and emotional wellbeing of employees.

Retail 253

Retail Technology Events Improvements 253

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. While attackers target retailers across verticals, food- and event-oriented retail have been highly targeted.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop.

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines.

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Retail 179

Retail Operations Technology Recommendation 179

Retail TouchPoints

DECEMBER 4, 2024

The platform has been adding a wide range of retailers to its portfolio throughout the past year, including Vitamin Shoppe , JD Sports , Camping World, Lowe’s , H Mart , Aveda and Mattress Firm. David’s Bridal is a leader in wedding and special occasion retailing, operating more than 180 stores.

Toys 273

Toys Retail Apparel Games 273

Retail TouchPoints

FEBRUARY 28, 2025

Their importance in todays digital world and their relationship with the retail industry should not be underestimated. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available.

Retail 191

Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

Supplies 290

Supplies Improvements Social Media Operations 290

Groove

OCTOBER 11, 2024

ECommerce now makes up more than 20 percent of the global retail market. To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. For many organizations, this is a struggle.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. Also, automation plays an important role in IT operations.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Groove

JANUARY 13, 2025

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

MARCH 4, 2025

Inflation and economic uncertainty have put pressure on retailers to find creative ways to protect margins while staying competitive. Retailers use it to stay agile, ensuring their prices remain competitive while optimizing revenue and profitability. But in a physical store, the concept can feel less intuitive.

Customer 216

Customer Retail Electronics Operations 216

Retail TouchPoints

DECEMBER 17, 2024

Walmart will invest $1.3 billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. 1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model.

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

DECEMBER 3, 2024

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

RetailMinded

JANUARY 30, 2025

Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. Unpacking The Hidden Costs When retailers think about the impact of crime, their first thought is often the monetary loss tied to stolen inventory.

Operations 98

Operations Retail Customer Loyalty Management 98

Groove

NOVEMBER 7, 2024

Omnichannel and multichannel eCommerce marketing tend to be the two dominant methods that internet retailers use to distribute content and determine how their content and platforms interact with each other. While this can lead to a higher degree of customization for groups that prefer certain channels, there is less unification.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Retail TouchPoints

JULY 18, 2024

Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful given how many different tasks a retail worker performs each day — but adaptable, multi-purpose solutions can provide that extra burst of needed speed. Associate apps also need to reflect operating conditions on the ground.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. Click here to access the latest news on all things retail media.

Retail 278

Retail Events Operations Management 278

Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies. This comprehensive approach allows retailers to create cohesive, branded experiences that truly resonate with customers.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

OCTOBER 30, 2024

Now that we are nearing his first birthday, I once again think about the retail spaces we frequent with a different lens. If the experience isn’t set up for my dog’s success too, I may decide to leave him behind. There is an increase in retail establishments not only allowing pets but catering to pets to lure in their owners.

Retail 287

Retail Travel Outdoor Arts 287

Retail TouchPoints

DECEMBER 6, 2024

New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan. We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

JANUARY 20, 2025

Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility. By managing waste thoughtfully and sustainably, retailers can reduce their environmental impact and demonstrate a commitment to sustainable practices.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Changes to operational procedures may be needed in countries where offline PIN verification is used. Retailers are encouraged to ensure their payment processor supports this resilience capability.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Forrester eCommerce

OCTOBER 2, 2023

My fantastic colleagues on our retail team published The Future Of The Digital Store.

Retail 418

Retail Customer Experience Operations Improvements 418

Retail TouchPoints

MARCH 10, 2025

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.

Retail 200

Retail Technology Customer Loyalty Books 200

Retail TouchPoints

NOVEMBER 26, 2024

“We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

Retail 277

Retail Omnichannel Customer eCommerce 277

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. Additionally, the retailer plans to freeze any price increases on its U.S.-owned

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295