RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Continue to engage with them until they receive their orders. Don’t Shy Away From Investing in New Technology.

Shipping Costs 290

Shipping Costs Shipping Merchant Services eCommerce 290

lateshipment

MARCH 4, 2025

It bleeds money and customers. In this article, we discuss everything from what return optimization is to strategies you can use to improve your return process and how modern technology can help you achieve this. A smooth, hassle-free return process can boost customer experience (CX) and customer satisfaction (CSAT).

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses. this summer.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Real-time Data Integration plays a central role here.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

DECEMBER 1, 2021

Signifyd’s machine learning models also offered full order automation; Hot Topic’s previous manual review process took up to 24 hours to process orders. That doesn’t even begin to capture the additional revenue we will gain from customers who had a great experience and are going to come back and shop more with us,” said Vranes.

Order Fulfillment 264

Order Fulfillment Fulfillment Customer Experience eCommerce 264

Retail TouchPoints

FEBRUARY 9, 2024

The FaaS solution allows retailers to plug Instacart fulfillment technology into existing ecommerce platforms via APIs in order to integrate with their storefronts and brand identity. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

OCTOBER 11, 2021

I think people want connection and personalization and something real, but enabled through technology. We’re not reverting back to no technology.”. The new marketplace could be built on top of a technology stack provided by Zibbet , according to Craft Industry Alliance.

Payment Services 264

Payment Services Payments Drop Ship Order Fulfillment 264

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. The company’s technology is known for connecting hobby stores and online sellers with customers and collectors on a global scale. The deal is expected to be completed by Q1 2023.

Hobbies 246

Hobbies Order Fulfillment Omnichannel Fulfillment 246

lateshipment

APRIL 28, 2024

Stands for the increasing and ever-changing customer expectations with your business and the answer of meeting or rather exceeding these expectations stands for what one would call ‘ a great customer experience ’. The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Kibo

APRIL 5, 2021

Order management’s role in delivering the type of leading customer experience (CX) that today’s shoppers expect is clear. Consequently, it presents a great opportunity for companies to assess their current order management software, and to determine if it has what it takes to attract and retain customers.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

Retail TouchPoints

JULY 12, 2021

It’s no secret that technology has radically changed buying behaviors for nearly every consumer out there, making the migration to ecommerce critical for retailers that want to remain relevant and competitive in today’s economy. Mark Van Leeuwen has been with PathGuide Technologies for nearly 10 years.

Shipping Costs 279

Shipping Costs eCommerce Merchant Services Shipping Labels 279

Ecommerce Platforms

NOVEMBER 3, 2022

When it comes to ecommerce order fulfillment , there are two leading platforms that stand out above the rest: ShipBob and ShipStation. ShipBob is a third-party logistics (3PL) provider that offers ecommerce order fulfillment services. ShipBob makes order fulfillment easier for merchants. ShipBob Review.

Order Fulfillment 104

Order Fulfillment Fulfillment Merchant Services Shipping Costs 104

Ecommerce Platforms

JUNE 10, 2019

Yet, by fulfilling these set expectations, your brand stands out effortlessly and your business creates a great customer experience that converts buyers into lifelong customers. ShipBob is one of the top order fulfillment services that provides two main services. Customer support. What is ShipBob?

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Retail TouchPoints

DECEMBER 29, 2023

By teaming a multi-node fulfillment strategy along with an effective Distributed Order Management (DOM) system, brands can route stock to consumers quickly and efficiently, which is an essential for bulk ordering around time-sensitive sporting events and a guarantee of successful order fulfillment.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

DECEMBER 6, 2021

Retailers must leverage multiple carriers during peak season to avoid frustrating customer experiences that harm revenue growth and loyalty. Fixing this problem in time for peak requires both a business solution and a technology solution working in partnership. How to Get Ready for Peak Shipping. That’s no easy task.

Shipping Costs 327

Shipping Costs eCommerce Retail Shipping 327

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app. How do These Strategies Drive Results?

Payment Services 277

Payment Services Retail Shipping Costs Mobile 277

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. RFID Supports Omnichannel.

Presentation 286

Presentation Retail Supplies Fulfillment 286

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment.

Fulfillment 235

Fulfillment Order Fulfillment Apparel Technology 235

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. The technology and the expertise is out there.

Payment Services 279

Payment Services Fulfillment Web Design B2B 279

iVend

NOVEMBER 17, 2021

Whilst online ordering certainly is important to meet many customers’ needs, an online-only channel doesn’t cut the mustard with all shoppers, any more than a brick and mortar only option. iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience.

Customer Experience 97

Customer Experience Customer Multi-channel Fulfillment 97

ChannelAdvisor

APRIL 15, 2022

We recently joined ChannelAdvisor partners, eDesk and Amazon Multi-Channel Fulfillment (MCF) , for a webinar on How to Provide an Extraordinary Multichannel Customer Experience , featuring: Alison Held, Senior Product Manager at ChannelAdvisor. This service provides fast, reliable order fulfillment for any channel.

Customer Experience 98

Customer Experience Channel Multichannel Multi-channel 98

Retail TouchPoints

APRIL 1, 2022

Owning the customer journey from start to finish allows brands to differentiate themselves through an engaging experience, especially as supply chain issues continue to disrupt fulfillment and create delays. With each customer conversation, brand consistency is key, especially in the post-purchase process.

Retail 264

Retail Shipping Costs Fulfillment Shipping 264

ChannelAdvisor

APRIL 15, 2022

We recently joined ChannelAdvisor partners, eDesk and Amazon Multi-Channel Fulfillment (MCF) , for a webinar on How to Provide an Extraordinary Multichannel Customer Experience , featuring: Alison Held, Senior Product Manager at ChannelAdvisor. This service provides fast, reliable order fulfillment for any channel.

Customer Experience 96

Customer Experience Channel Multichannel Multi-channel 96

Retail TouchPoints

JUNE 2, 2021

The heaviest investment will take place in order fulfillment, such as last-mile delivery. As brick-and-mortar retailers increasingly shift online, the central challenges surrounding last mile delivery become clearer, along with the understanding of the effect that last mile delivery has on customer satisfaction and loyalty.

Operations 191

Operations Fulfillment Order Fulfillment Technology 191

Retail TouchPoints

APRIL 23, 2021

Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. In the United States, there are approximately 3.8 billion by 2024.

Retail 285

Retail Operations Order Fulfillment Customer Retention 285

Retail TouchPoints

DECEMBER 28, 2021

To deliver on this, stores are increasingly doing double duty as fulfillment centers. In fact, the growth of ecommerce could lead stores worldwide to dedicate as much as one-third of their space to online order fulfillment, according to research from Edge by Ascential.

eCommerce 279

eCommerce Omnichannel Fulfillment Order Fulfillment 279

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Groove

SEPTEMBER 5, 2023

It was a period of rapid industrialization, fueled by advancements in technology and automation. Concerns and Benefits of Automation As with any significant technological advancement, the introduction of automation brought about concerns and fears. AI and machine learning are poised to revolutionize the eCommerce industry further.

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Kibo

OCTOBER 27, 2022

Any discrepancies could cause delay in shipping times – increasing the likelihood of cancelled orders due to a bad customer experience. Buy online, ship from warehouse and buy in store have been conventional methods that retailers used to sell their products to customers. Benefits of Real-Time Inventory Visibility.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Fabric Blog

MARCH 25, 2025

Similarly, if inventory data isn’t updated in real-time across all your channels, stock discrepancies would arise and you might be promising something to your customers when they’re already out of stock. Here are the benefits of a robust supply chain order management system.

Omnichannel 52

Omnichannel Supplies Management Order Fulfillment 52

Fabric Blog

OCTOBER 30, 2024

Margin protection: Stock imbalances force difficult tradeoffs between shipping costs in terms of split shipments, promotion depth, and inventory carrying costs when deciding how to fulfill orders and move through inventory effectively. To better serve its DTC customers, Levi Strauss & Co.

Shipping Costs 52

Shipping Costs Management eCommerce Multi-channel 52

Kibo

MARCH 29, 2021

This made it difficult to deliver a consistent customer experience (CX). Or to gain a cohesive understanding—or view—of a customer. Inversely, unified commerce is built from the ground up with the customer in mind. But, as discussed earlier, this led to a decentralized mess of disparate technologies.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. With their API you can easily extend any aspect of the tool, integrate fresh technologies, and customize your online store however you choose.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232