Retail TouchPoints

OCTOBER 24, 2024

Here’s how Macy’s , Jacadi and Amazon are leveraging innovative cart, payment, checkout and post-purchase experiences to drive conversions and even repeat purchases. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

MARCH 7, 2025

Not only do discounts tend to de-value a product in a customers mind , they also train the customer to expect that lower price. Even as a discount helps a business move product, its also cutting into sales revenue and margins. And they dont really provide the best value for the service provider or the customer.

Payment Services 262

Payment Services Customer Gifts Payments 262

Kissmetrics

APRIL 13, 2021

App monetization is essential to the success of your mobile app. Whether you plan to charge for downloads or use subscription services to generate income, your app will never be profitable without a monetization strategy. There are many ways to monetize your app and even more tools to help you do it. Offer Paid Premium Accounts.

Payments 212

Payments Subscription Download Payment Services 212

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.”

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Retail TouchPoints

JULY 2, 2024

Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. They can severely impact revenue and tarnish a merchant’s reputation. On top of this, using account updater services can prevent declines due to outdated payment information, reducing related chargebacks.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

MARCH 3, 2025

But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems. Looking ahead, retailers have an opportunity to redefine the customer experience through trust and security.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. The majority of employees are using at least four endpoint devices per day, offering attackers more opportunities and threat vectors to exploit.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

DECEMBER 23, 2024

collaborated with Roblox creators to add distinctive features to each virtual item, such as wigs and wings, to tap into the unique creative opportunities embedded in the platform. The Walmart API managed the entire payment process, presenting it to customers in a seamless and familiar checkout flow.

X-cart 278

X-cart Payments Fashion Games 278

Groove

FEBRUARY 16, 2022

Choosing the correct Shopify payment gateway is a decision that eCommerce retailers should not take lightly. This decision affects the customer experience as well as profit margins. Each payment gateway has its own series of benefits and challenges associated with the service. Authorize.net.

Payment Services 195

Payment Services Merchant Services Payments Shopify 195

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

Retail 278

Retail Payments Payment Services Supplies 278

Groove

JULY 22, 2024

Choosing the correct Shopify payment gateway is a decision that eCommerce retailers should not take lightly. This decision affects the customer experience as well as profit margins. Each payment gateway has its own series of benefits and challenges associated with the service.

Payment Services 195

Payment Services Merchant Services Payments Shopify 195

Retail TouchPoints

FEBRUARY 3, 2023

Here are ways SMBs can create new revenue-increasing opportunities, maneuver through tricky market conditions and grow their online business throughout 2023. Create a Seamless, Positive Experience for Online Customers Make it easy for buyers to understand the products. Be mobile-friendly.

Payments 286

Payments Merchant Services Payment Services Shipping Costs 286

BigCommerce

MARCH 30, 2018

In 2016, that revenue jumped to $2.6 And while the most popular subscription sites above are focused almost exclusively on membership and subscription services, know this: You don’t have to focus exclusively on subscriptions to make subscription ecommerce a profitable, predictable revenue driver. Customer experience.

Subscription 345

Subscription Payments eCommerce Payment Services 345

Retail TouchPoints

JULY 13, 2023

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. For many banks, neobanks and non-financial businesses coming up against new risks and obstacles to growth, there is a golden opportunity right in front of them.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Kissmetrics

SEPTEMBER 4, 2020

There are many touchpoints along the customer journey. So, the way in which you accept payments matters for both you and the customer. Not only that, as a business owner you need to know that you’re not shelling out cash on inferior services or unnecessary additional fees. Look at the payment terms and fees carefully.

Payment Services 269

Payment Services Merchant Services Payments eCommerce 269

GetElastic

JUNE 30, 2021

Your chosen payment isn’t accepted and no matter what you do, you keep getting an error. Brands who prioritize customer experiences know that it isn’t all about beautiful content and personalized recommendations. Ensuring you have the correct technology to power quick and easy purchasing experiences is also crucial.

Payment Services 148

Payment Services Merchant Services Payments PayPal 148

lateshipment

FEBRUARY 14, 2020

In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. Once payment is made through a gateway, a confirmation email with order details is sent to them by the retailer. Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

GetElastic

MAY 24, 2023

eCommerce is booming, and with more people shopping online than ever before, having a streamlined and efficient payment process is essential. However, with so many payment methods and processors available, and so many new payment trends , it can be overwhelming to know where to start. What is a Payment Gateway?

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. And market figures show that they are increasingly popular.

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Delivery tracking can also help prevent package theft, which is a widespread problem that erodes customer experience and can drive up your insurance costs.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

FEBRUARY 8, 2024

Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show. In partnership with brands, media owners could utilize product placements, in combination with targeted communications with their audience, in order to boost sales in a revenue-sharing deal.

Payments 312

Payments Payment Services Retail Channel 312

Retail TouchPoints

OCTOBER 11, 2023

Gem Shopping Network (GSN ) has carved a unique space in the shoppable media market: Its primary business is still conducted via linear television, akin to the Home Shopping Network and QVC, but it also is growing significantly through connected TV (CTV) and streaming platforms like Apple TV, Roku and YouTube.

Jewelry 264

Jewelry Payment Services Payments ACH 264

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

OCTOBER 9, 2020

“Our ecommerce solution needed to be different from a typical retailer, and we needed the ability to customize quickly, deeply and at scale, while maintaining industry-leading performance,” said Juan Lopez, Director of Software Product Development at City Furniture in an interview with Retail TouchPoints.

Payments 264

Payments eCommerce Customer Home Furnishings 264

Retail TouchPoints

OCTOBER 21, 2021

The payments provider has worked to stay at the cutting edge of relevant trends, including the buy now, pay later (BNPL) services that are currently experiencing massive growth and are expected to surge during the holidays. The payments platform acquired deal-finding platform Honey Science Corp. for $4 billion in November 2019.

PayPal 288

PayPal Merchant Services Payment Services Payments 288

Retail TouchPoints

JUNE 17, 2022

The new deal will push the boundaries of the burgeoning realm of “TV commerce” by allowing customers to shop and buy products from ads on the Roku streaming service, with Walmart serving as the exclusive retailer for the transactions. Payment details will be pre-populated from Roku Pay , Roku’s payments platform.

Payments 320

Payments Payment Services Subscription eCommerce 320

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website.

Payments 264

Payments Payment Services Drop Ship Order Fulfillment 264

Kissmetrics

FEBRUARY 3, 2021

These are great to add functionality to your web store to boost customer experience without writing code. You also have all kinds of extension options, such as store management, product page, checkout, shopping cart, better search, payments, shipping, and reporting. This, in turn, could help boost your sales and revenue.

Shopify 326

Shopify WooCommerce Payment Services Payments 326

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

Webinar 289

Webinar Consumer Payments Marketing 289

Retail TouchPoints

JUNE 30, 2021

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Understand the customer base. The phrase “know your customer” is increasingly important. Personalize each customer experience.

Merchant Services 253

Merchant Services Payment Services Customer Payments 253

lateshipment

AUGUST 1, 2022

The challenge for retailers is that they’re busier than ever merchandising products, processing payments, delivering orders and juggling a multitude of other daily tasks. To scale the business without sacrificing convenience, companies should consider automation services, such as LateShipment.com. Collecting Customer Feedback.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Payment Processors. Payment Processing.

Payment Services 147

Payment Services Merchant Services Payments Subscription 147

Kissmetrics

MARCH 12, 2021

This has resulted in app retention rates declining rapidly and, for some brands, their revenue has declined with them. Push notifications: Like those from native apps, these keep users informed of any updates in your business. Progressive web apps are an excellent way of keeping your customers engaged with your brand.

Payments 309

Payments Payment Services Download Mobile 309

Retail TouchPoints

JULY 26, 2024

B2B commerce is a primary channel through which customers make purchases and an integral tool in establishing trust. The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands? The answer lies in the inherent complexity of their business processes.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. For shoppers, BNPL is a seamless payment method that helps break up their purchases into several installments, bringing more cash flow and budgeting flexibility.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

Retail TouchPoints

AUGUST 13, 2021

The company sees itself sitting squarely in the center of the pack, catering primarily to mid-size businesses with $1 to $50 million in online revenue. As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299