Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

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Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely. That’s where cloud-optional technology comes into play.

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Retail TouchPoints

FEBRUARY 28, 2025

In the fast-paced retail industry, technology remains the backbone of operations. From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems. Retail technology evolves rapidly, but with robust testing, businesses can stay ahead of the curve.

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Retail TouchPoints

NOVEMBER 14, 2024

This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations.

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Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Retail TouchPoints

NOVEMBER 12, 2024

QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales.

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Retail TouchPoints

DECEMBER 16, 2022

With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales. Retailers can rely on innovation to fill the gaps left by a lack of staff by deploying the right retail technologies. mPOS solutions provide real-time analytics and customer data. Ease of Use.

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Retail TouchPoints

DECEMBER 5, 2024

The least we can do is set them up for success with the right technology. When it comes to technology, associates expect to log in to a POS application and use it just like any other app they use on a day-to-day basis. And, and, and… Are we expecting too much from store associates? Is that going to change anytime soon? Probably not.

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Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”. “We

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Retail TouchPoints

DECEMBER 11, 2024

That subtlety is likely the result of another lesson learned one of the biggest adjustments Amazon has made to its Fresh format was removing its cashierless Just Walk Out (JWO) technology from all stores, after early tests indicated it just wasnt working for grocery shoppers.

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Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls.

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RTP blog

APRIL 30, 2018

By Randy Malluk, Triad Retail Media Voice-enabled technology was the talk of the show at CES this year, with Google and Amazon in a near arms race to own the market. Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow.

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Retail TouchPoints

MAY 29, 2024

Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away.

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Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

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Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

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Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

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Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So my job was to “keep the lights on” while also bringing in newer and better technology built for the future.

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RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

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Retail TouchPoints

MARCH 2, 2021

Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless technology. From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Improving Customer Experience.

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Retail TouchPoints

AUGUST 29, 2024

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. Riding a serious hype wave, RFID was sure to be the next big thing in supply chain execution technology. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

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Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Tap to Pay on iPhone will be available to participating payment platforms and their app developer partners to leverage in software developer kits (SDKs) in an upcoming iOS software beta.

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Retail TouchPoints

FEBRUARY 22, 2021

As one article puts it, “Customers don’t expect a virtual experience to be like an in-person one — nor do they want it to be” (and vice versa). Instead, focus on offering complementary but discrete shopping experiences that reinforce the brand and make the best use of technology in both mediums. .

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Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. But because they don’t engage consumers, they do little to encourage a point-of-sale purchase.

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Retail TouchPoints

APRIL 20, 2022

Greenthumb’s are putting immersive, tech-driven experiences into action. Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Plus, the interactive RFID stations are a ‘must-see.’

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Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

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Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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RTP blog

SEPTEMBER 25, 2017

With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers. Forget sifting through a spreadsheet.

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Retail TouchPoints

MARCH 7, 2025

Motivations range from the need to replace legacy systems and obsolete technology, particularly prevalent among online retailers, to the two-thirds of luxury retailers saying an inability to innovate using their existing systems was an important trigger for payments modernization.

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Retail TouchPoints

MAY 27, 2022

“Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement. This initiative is a natural next step in H&M Group’s long history of innovation, where we use technology to discover new ways of enjoying fashion.”.

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Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

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Retail TouchPoints

JULY 5, 2024

This approach highlights the importance of being prepared with the right technology to handle unexpected disruptions, ensuring that customers continue to enjoy a seamless shopping experience, no matter what happens behind the scenes.

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Retail TouchPoints

OCTOBER 28, 2021

Hitachi Vantara has launched the Grab-N-Walk Out solution, which is designed to help customers take want they want, pay and leave with minimal friction. Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video.

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Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Exceptional customer experience.

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Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Many retailers are considering edge technology as the best approach to modernize their store infrastructure. Take cloud point-of-sale (POS), for example. I’ll help you decide.

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Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

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RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

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