Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. Here are a few more ways design retail can and should be data-driven: Support sales staff goals.

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Retail TouchPoints

NOVEMBER 12, 2024

Reshaping Holiday Shopping Behaviors QR codes adorn product tags, shelf displays and even staff badges, transforming every surface into an interactive touch point. This technology complements in-store experiences by allowing customers to quickly visualize variations not on display, such as different colors or sizes.

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Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

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Retail TouchPoints

JANUARY 15, 2025

Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation. A multi layered, end-to-end approach is essential. This is why more attention and investment in boosting resilience levels are required.

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Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Retailers 1.

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Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Trending Frictionless Innovations. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience.

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Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

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Retail TouchPoints

AUGUST 29, 2024

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience.

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Retail TouchPoints

MAY 18, 2021

Experience. Savvy cannabis retailers have taken cues from the luxury sector utilizing the same vendors, architectural features and materials to elevate the in-store customer experience at every touch point. As the name implies, custom millwork is just that, and the overall cost and timelines vary considerably.

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Jewelry Customer Experience Point of Sale Customer Loyalty 299

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

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Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. A camera can detect the difference between an article of clothing and a television, but probably not the difference between a Rolex and a Timex.

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Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail TouchPoints

FEBRUARY 6, 2023

This trend is even more pronounced among CEOs in the U.S. One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment.

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Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

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Retail TouchPoints

SEPTEMBER 4, 2024

Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection. Kerry Lee is BJSS ’ Retail Client Principal.

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Retail TouchPoints

JUNE 2, 2023

The retailer serves a young, digitally savvy customer with no time for delays, and offers a massive selection of merchandise that needs to keep up with shifting pop culture trends. The retailer has been working with Manhattan for over a decade to help it keep up with its customers’ needs.

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Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer.

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Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

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Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

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Payment Services Consumer Small Business Retail Banking 289

365 Retail

MAY 19, 2021

Netflix series such as Stranger Things, or The Crown, have been key markers of a nostalgia trend. . Does this nostalgia trend also apply to the retail sector? Shopping online is great, but it is nothing like strolling through the aisles of your favourite store, physically touching the items or discovering new trends first-hand.

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Retail TouchPoints

JULY 27, 2020

But crucially, that’s not the exclusive role of online experiences. Almost half of the survey respondents also cited in-person customer experiences as a top focus for personalization. Most executives worldwide believe digitization will help enable personalization, according to a Mastercard-sponsored survey by HBR-AS.

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Payment Services Shipping Costs Sporting Goods Retail 165

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Creating A Frictionless Experience That Lasts. Marketers are really at the forefront of this transformation ,” Schwartz said.

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Retail TouchPoints

MARCH 7, 2025

This concern about how payments fit into the overall retail tech stack is appropriate, particularly given the relevance of payments data in both operations and customer analysis. POS systems, payment systems, fulfillment and supply chain systems all need to connect better together to provide that seamless customer experience, said Rodrigo.

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RetailMinded

NOVEMBER 18, 2020

Over the past six months we’ve seen seemingly infallible household brands declare bankruptcy, shopping malls have become ghost towns and the ecommerce industry has boomed to the point where data suggests that it will almost have doubled in size by 2022. . The question for all merchants now is: will these trends have long-term staying power?

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Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. They are the stars of the show and, in turn, the customer experience. Like museums, they are curators of experience.”.

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Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. It’s always so front-end, customer-facing,” said Flateman Posner. View the session on demand. As digital executives, we get very focused on the front-end.

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Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

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Retail TouchPoints

SEPTEMBER 18, 2023

Tailored Customer Experiences Online, retailers would be wise to go beyond the typical “for Mom/brother/sister/partner” edits by implementing recommendation mechanisms specific to whom the shopper says they’re buying for.

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

DECEMBER 13, 2022

“Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. It’s only made possible with advanced data sources that tell you more about behavioral trends and consumer movement patterns as they evolve in real time.

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Teamwork Retail

JULY 1, 2020

Security and well-being at the point of sale is not optional, customers are already shifting to using online & digital solutions as well as reduced contact channels to purchase the goods and services customers are seeking. The payment paddle is designed to enable safe and speedy payment at the point of sale.

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iVend

JANUARY 17, 2023

At the start of a new year, we naturally look ahead at the trends that the next twelve months will bring. But we’re also seeing exciting technology trends * in the retail industry. Five key technology trends in the retail industry for 2023. This retail tech trend is driving a predicted growth of the AI in retail market of 23.9%

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Technology Retail Omnichannel Customer Experience 97

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Virtual assistants were also utilized to scour through conversational data, analyze trends and discover shopping patterns, to help make recommendations more focused.

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Customer Loyalty Recommendation Supplies POS 258

Retail TouchPoints

APRIL 20, 2022

“Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.” Technology is thoughtfully embedded into the entire customer experience to serve both consumers and budtenders. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing.

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Retail Social Media Technology Events 354

Retail TouchPoints

SEPTEMBER 4, 2024

Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium.

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Technology Payment Services Banking Clothing 278

Wiser

DECEMBER 30, 2019

So then, what are some trends in last-mile delivery that you could use? Last-mile delivery is the final stage of the buying process when orders are delivered to customers. From a shopper point-of-view, it’s fantastic to track your order from the point-of-sale all the way until delivery. Let’s find out.

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Payment Services Fulfillment Shipping Costs Technology 113

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

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