Korona

JANUARY 26, 2023

Customer experience is at the heart of running a multi-channel retail store. Despite the sheer diversity of all these channels, one crucial tool can synchronize sales and customer data across these platforms: POS software. Point of sales for multichannel retailers has specific features you need to look for.

Point of Sale 52

Point of Sale Payment Services Multichannel Payments 52

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Retailers 1.

Payment Services 294

Payment Services Merchant Services Payments Point of Sale 294

Teamwork Retail

JULY 1, 2020

Security and well-being at the point of sale is not optional, customers are already shifting to using online & digital solutions as well as reduced contact channels to purchase the goods and services customers are seeking. The payment paddle is designed to enable safe and speedy payment at the point of sale.

Point of Sale 62

Point of Sale Payment Services Customer Payments 62

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

AUGUST 29, 2024

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience.

Shipping Costs 297

Shipping Costs Supplies POS Customer Experience 297

iVend

JANUARY 17, 2023

At the start of a new year, we naturally look ahead at the trends that the next twelve months will bring. But we’re also seeing exciting technology trends * in the retail industry. Five key technology trends in the retail industry for 2023. This retail tech trend is driving a predicted growth of the AI in retail market of 23.9%

Technology 97

Technology Retail Omnichannel Customer Experience 97

Retail TouchPoints

OCTOBER 31, 2024

They give your customers peace of mind when it comes to saving money and earning rewards at the point of sale. With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days.

Mobile 297

Mobile Channel Marketing Consumer 297

365 Retail

MAY 19, 2021

Netflix series such as Stranger Things, or The Crown, have been key markers of a nostalgia trend. . Does this nostalgia trend also apply to the retail sector? Shopping online is great, but it is nothing like strolling through the aisles of your favourite store, physically touching the items or discovering new trends first-hand.

Customer Experience 103

Customer Experience Customer eCommerce Consumer 103

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. A camera can detect the difference between an article of clothing and a television, but probably not the difference between a Rolex and a Timex.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

ChannelAdvisor

NOVEMBER 8, 2023

Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Trend 2: Marketplaces Dominate Online Shopping Consumers across the globe are increasingly comfortable shopping on marketplaces. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

iVend

DECEMBER 11, 2023

All retail processes iVend helps retailers to stay ahead of retail technology trends. Read more So what are the key trends for retail technology in 2024? Customers get the offers and products that they want, and the retailer increases their marketing ROI, sales and profits.

Payment Services 59

Payment Services Technology Payments Retail 59

Retail TouchPoints

SEPTEMBER 4, 2024

Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection. Kerry Lee is BJSS ’ Retail Client Principal.

Retail 264

Retail Banking Supplies Mobile 264

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Trending Frictionless Innovations. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

NOVEMBER 12, 2024

Reshaping Holiday Shopping Behaviors QR codes adorn product tags, shelf displays and even staff badges, transforming every surface into an interactive touch point. This technology complements in-store experiences by allowing customers to quickly visualize variations not on display, such as different colors or sizes.

Gifts 274

Gifts Magazine Information Social Media 274

RetailMinded

NOVEMBER 18, 2020

Over the past six months we’ve seen seemingly infallible household brands declare bankruptcy, shopping malls have become ghost towns and the ecommerce industry has boomed to the point where data suggests that it will almost have doubled in size by 2022. . The question for all merchants now is: will these trends have long-term staying power?

Consumer 128

Consumer POS Point of Sale Download 128

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

OCTOBER 27, 2024

Change is a Constant for Gen Z Supercharged by social media, Gen Z trends move fast, so brands need to pick up the pace to keep up. The space also features an integrated payment system, allowing brands to use it as a point of sale, with products stored in a basement floor stockroom.

Social Media 321

Social Media Magazine Consumer Payment Services 321

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack. Probably not.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

iVend

DECEMBER 9, 2019

The future for brick-and-mortar looked bleak as retailers began to loosen the reins and became lax on creating the type of customer experience that keeps shoppers coming back—but not anymore as 2020 brings a resurgence of brick-and-mortar retail, and it is in high-demand. Data will Drive Personalisation in the Customer Experience.

Retail 92

Retail X-cart Omnichannel Merchant Services 92

Retail TouchPoints

FEBRUARY 6, 2023

This trend is even more pronounced among CEOs in the U.S. One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment.

Payment Services 288

Payment Services POS Omnichannel Retail 288

Wiser

DECEMBER 30, 2019

So then, what are some trends in last-mile delivery that you could use? Last-mile delivery is the final stage of the buying process when orders are delivered to customers. From a shopper point-of-view, it’s fantastic to track your order from the point-of-sale all the way until delivery. Let’s find out.

Payment Services 113

Payment Services Shipping Costs Fulfillment Technology 113

Retail TouchPoints

JULY 27, 2020

But crucially, that’s not the exclusive role of online experiences. Almost half of the survey respondents also cited in-person customer experiences as a top focus for personalization. Most executives worldwide believe digitization will help enable personalization, according to a Mastercard-sponsored survey by HBR-AS.

Payment Services 161

Payment Services Shipping Costs Sporting Goods Retail 161

Retail TouchPoints

JUNE 2, 2023

The retailer serves a young, digitally savvy customer with no time for delays, and offers a massive selection of merchandise that needs to keep up with shifting pop culture trends. The retailer has been working with Manhattan for over a decade to help it keep up with its customers’ needs.

Management 278

Management POS Shipping Costs Supplies 278

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Here are the top ways to boost your business this year with these 3 must-have technology trends. It’s one of the fastest-growing global eCommerce payment trend right now. 1. Buy Now Pay Later.

Merchant Services 57

Merchant Services Technology Payment Services Payments 57

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

Retail 285

Retail Clothing Events Technology 285

Korona

MARCH 23, 2022

Retail Technology Trends. A smart system like KORONA POS can help you foresee when and where you will need more stock in your stores to keep sales steady and cash flow healthy. Omnichannel Retail Trends . Make sure to keep your customer experience uniform across all of your platforms. Retail Technology Trends.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

AUGUST 21, 2024

By thoughtfully incorporating design elements that support alone time, retailers can help eliminate distractions or stressors and allow customers to fully immerse themselves in the brand experience. As shopping becomes more of an individualized happening, rethinking traditional retail spaces is vital.

Retail 278

Retail Clothing Fulfillment Consumer 278

Retail TouchPoints

MARCH 18, 2024

Near-term advancements will address current limitations, enhancing customer experience and retailer security.” “While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

POS 259

POS Payment Services Customer Experience Operations 259

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

365 Retail

JULY 11, 2024

Retailers must prioritise staff training and resource management to ensure customers receive timely and helpful assistance, particularly during peak business hours. Leveraging Technology for Efficiency Modern point-of-sale (POS) systems are important in enhancing the in-store experience. According to the report, 47.1%

Payment Services 67

Payment Services Technology POS Food and Beverages 67

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

Consumer 240

Consumer Payment Services Point of Sale POS 240

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. They are the stars of the show and, in turn, the customer experience. Like museums, they are curators of experience.”.

Omnichannel 263

Omnichannel Customer Experience Consumer Department Stores 263