Retail TouchPoints

JULY 19, 2023

Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores across the UK and Ireland. By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone.

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POS Mobile Omnichannel Accessories 243

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

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POS Gifts Operations Arts 286

Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix.

POS 278

POS Mobile Point of Sale Technology 278

Retail TouchPoints

SEPTEMBER 16, 2022

The retailer has utilized the mobile system to improve service efficiency and give its associates access to each customer’s transaction history, wish lists and preferences so that they can provide more personalized shopper interactions. BTM Global led the implementation.

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POS Mobile Customer Jewelry 278

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. The challenge, however, is dealing with too much of a good thing.

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POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

OCTOBER 29, 2024

Marks & Spencer plans to install self-checkout POS stations in the changing rooms in its 180 clothing stores, according to the Telegraph and other news outlets.

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POS Clothing Technology Operations 273

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

DECEMBER 25, 2023

Understanding the products shoppers tend to buy in a single basket can lead to co-merchandising opportunities that not only drive incremental sales, but also increase convenience for customers by reminding them of complimentary items they may otherwise forget to buy. Most retailers can name their top selling items.

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

DECEMBER 11, 2024

Thats because smart carts from third parties that are deployed at other grocers (like the one I tried at ShopRite ), arent linked to the POS, so theres still a checkout moment (albeit fast). Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

Retail 284

Retail Electronics POS Other 284

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

MARCH 7, 2025

If you have fulfillment and payment data connected, the customer could [make that additional purchase] with the click of a button in the app, seamlessly within that same transaction, rather than the shopper having to use the in-store POS to make the additional purchase, he noted.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Forrester eCommerce

JULY 31, 2023

Our newly published Vendor Landscape for Point of Service (POS) lists the 18 most notable vendors in the space and details the 10 most important use cases they’re focusing on for clients today. Read this blog for an early look at our findings.

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POS Blog Customer Experience Customer 195

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without.

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POS Payment Services Customer Experience Operations 259

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Retail TouchPoints

DECEMBER 16, 2022

It’s our job to make sure customers experience as little friction as possible — that’s why we’re so concerned about retail theft and committed to preventing it,” said the company in a video demonstrating the new technology. This means that if a power tool is stolen, it won’t work.

Retail 355

Retail Point of Sale POS Technology 355

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced.

Omnichannel 317

Omnichannel eCommerce POS eCommerce Marketing 317

iVend

FEBRUARY 21, 2025

As a retailer, you rely on your POS technology for store operations, and you may well have an Enterprise Resource Planning (ERP) system as well or be considering one. But rather than seeing them as two essential but separate – entities, the retailers who get the most from their POS and ERP systems are those that integrate them.

Payment Services 52

Payment Services POS Operations Retail 52

MakeWebBetter

MAY 17, 2021

Does your organization utilize both a WooCommerce Store and a Point-of-Sale (POS) System in-store individually? If that’s the case, your customer experience can indeed be seriously compromised. The post How To Set Up A Point Of Sale (POS) System On Your WooCommerce Store? appeared first on MakeWebBetter.

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Point of Sale WooCommerce POS Customer Experience 146

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. As if this workhorse of retail didn’t have enough to manage, today’s increasingly complex landscape has added other “responsibilities” to the POS. Today’s POS systems have expanded beyond their traditional roles.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

AUGUST 29, 2024

What’s more, these handheld RFID readers do double duty: they’re often Android-based devices that also are used for mobile POS, picking and packing in-store and numerous other store tasks. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Shipping Costs 297

Shipping Costs Supplies Customer Experience POS 297

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

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POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

JUNE 2, 2023

For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

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Management POS Shipping Costs Supplies 278

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Retail Mobile POS 110

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Korona

JULY 4, 2024

The post 5 Best Self-Checkout POS Systems in 2024: Revolutionizing Efficiency and Customer Experience appeared first on KORONA POS.

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POS Customer Experience Customer Point of Sale 80

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

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POS Payment Services Retail Mobile 278

Retail TouchPoints

FEBRUARY 24, 2023

“We believe that Bringg offers a unique and compelling solution to provide Coles customers with an improved on-demand and consistent home delivery experience,” said James Geddes, General Manager for Online Network and Growth at Coles in a statement.

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Management POS Fulfillment Operations 276

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Latency or costs imposed by high bandwidth demands cause friction, impacting both customer experience and the bottom line. Take cloud point-of-sale (POS), for example.

Payment Services 278

Payment Services POS Operations Technology 278

Retail TouchPoints

AUGUST 28, 2023

The specialty retailer for Gen Z has selected Manhattan Active Point of Sale to enhance its omnichannel sales strategy and deliver seamless shopping experiences across all channels. PacSun is expanding its partnership with Manhattan Associates to further its unified commerce vision.

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POS Specialty Retailers Point of Sale Omnichannel 238

Retail TouchPoints

MAY 1, 2024

” “Forever 21 is looking forward to offering an easy customer experience for Shein shoppers looking to return their items while also introducing our brand to an even broader audience,” added Winnie Park, CEO of Forever 21 in a statement. ”

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POS Customer Experience Technology Management 290

Retail TouchPoints

JULY 11, 2022

The locations feature diagnostic tools such as advanced LED technology from SkinScope and ModiFace ’s Derm Skin analyzer to address the specific skincare needs of each customer. Customers will also be able to make purchases on the spot through the deployment of a mobile POS solution within the shop-in-shops.

Beauty and Health 297

Beauty and Health POS Customer Experience Mobile 297

Retail TouchPoints

OCTOBER 31, 2023

Thieves do not exactly use the POS system, sign up for loyalty cards or freely offer their mobile numbers to get discounts. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. The two are not always in conflict.

Sporting Goods 297

Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

DECEMBER 16, 2022

Retailers can use a mobile-first and responsive POS to keep their checkout mobile, or use the same solution to station their device on a counter or offer a self-checkout option. mPOS solutions provide real-time analytics and customer data. When it comes to providing an outstanding customer experience, store associates are paramount.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

NOVEMBER 18, 2022

Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries. NRS supports more than 20,000 active POS terminals.

POS 290

POS Point of Sale Customer Experience Supplies 290

Retail TouchPoints

MAY 29, 2024

Retailers can now get their ecommerce, POS, ERP and CRM solutions within a single platform. With Retasmart’s all-in-one commerce platform, businesses can effectively sync their online and in-person sales.

Omnichannel 264

Omnichannel Payment Services POS Multichannel 264

iVend

SEPTEMBER 10, 2023

Here we explore the essential functions that retail POS software delivers for your business. You can see which staff are performing best in driving sales, and use the POS to give all staff the information and support they need. This too is an essential function of your retail POS system.

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POS Retail Point of Sale Multi-channel 111