Retail TouchPoints

SEPTEMBER 11, 2024

“We still see convenience as the number one thing that customers look for, and they know technology can facilitate that efficiency and ease,” Gonzalez added. Customers input basic data about the sizes they typically buy of certain brands, and True Fit offers a recommendation based on these inputs. That leads to personalization.”

Recommendation 306

Recommendation Apparel Technology Consumer 306

Retail TouchPoints

MARCH 26, 2025

Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. This comprehensive understanding informs better decision-making and lays the foundation for more meaningful customer engagements.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

OCTOBER 17, 2024

Two key applications of generative AI in retail customer experience include developing AI bots for customer service agents and sales enablement tools for in-store associates. For example, AI-driven tools can quickly access all relevant customer data and suggest the best next actions or product recommendations.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. We’ve all mistyped a search term and had the annoying experience of getting no results because of the error.

Customer Experience 287

Customer Experience Customer eCommerce Customer Loyalty 287

Retail TouchPoints

JULY 18, 2024

GlassesUSA.com has long deployed a range of technologies, including computer vision and AR try-on technology, to streamline product discovery and provide better recommendations. Pairfect Match AI also takes into account factors such as face shape and style preferences in making personalized recommendations.

Recommendation 279

Recommendation Technology Customer Retail 279

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

MARCH 6, 2025

. “Home Depot customers have always relied on the expertise of our orange-aproned associates in the aisles of our stores to answer questions and help them solve problems,” saidJordan Broggi, EVP of Customer Experience and President – Online in a statement.

Customer 252

Customer B2B Improvements Customer Experience 252

Groove

OCTOBER 24, 2024

This carefully designed software will help enhance the customer experience by improving personalization and driving growth. As you select the optimal B2B software for your business, we recommend following these tips: Think about other software you need and the types of integrations that will help you.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

DECEMBER 26, 2024

Then, the same technology recommends specific offers that are likely to resonate with each segment. Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, intuitive search capabilities powered by gen AI will transform how customers discover products, both online and in stores. Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JANUARY 30, 2025

With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers. The new app is part of a series of enhancements CVS has made over the last 12 months to improve its customer experience, which also have included a revamp of the chains loyalty program.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

OCTOBER 23, 2024

For customers. RFID can enable personalized product recommendations and a more seamless in-store experience. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. It would seem that AI currently has little value in helping a brand land new customers or upsell existing customers higher-value items.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

FEBRUARY 18, 2025

Originally launched in January 2024 , the program has been redesigned specifically for the small- to mid-sized professional customer, giving them the opportunity to earn points on eligible purchases from the first dollar spent at sign-up and offering an intuitive customer experience that mimics the consumer-facing MyLowes Rewards loyalty program.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Retail TouchPoints

DECEMBER 16, 2024

For instance, if a customer asks for a recommendation on dog food for sensitive skin, the team member could ask Hey GURA, which would provide the top recommendations available in that store. Customers can shop online and pick up their order efficiently, and the experience is streamlined for team members as well.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

NOVEMBER 26, 2024

Done right, it’s the beginning or continuation of a relationship…one that will not only result in more purchases over time but also recommendations, reviews and further support. Consumers simply expect seamless experiences across channels, and brands need to prioritize consistency across their customer experiences.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

OCTOBER 24, 2024

Every Rokt interaction pulls from more than 30 different data points in real time to build personalized ad units that ensure the best offers for each customer. And in some cases, we don’t put an offer at all because we know [from the data] that it’s actually going to degrade the customer experience,” said Rozen. “Or

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. This translates into using purchase history and customer base membership information to drive marketing campaigns. trillion in value.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Retail 179

Retail Operations Technology Recommendation 179

Forrester eCommerce

APRIL 11, 2023

It’s hard to avoid the hype that ChatGPT and similar generative AI tools will change everything — including customer experience (CX). But scratch the surface of the click bait headlines about AI and CX and you’ll find that writers have conflated CX with customer service or marketing.

Customer Experience 368

Customer Experience Recommendation Customer Marketing 368

Retail TouchPoints

MARCH 3, 2025

This is why Cozy Earth taps longer-form content, visuals and dynamic product recommendations to support welcome and nurture email sequences, cart and browse abandonment flows, post-purchase engagement emails and win-back/loyalty campaigns. However, emails offer a richer canvas for deeper storytelling, education and brand-building.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

DECEMBER 12, 2024

The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance. Chemist Warehouse , Australias largest pharmacy chain, is piloting wearable SmartBadges from Augmodo in four Melbourne stores.

Recommendation 269

Recommendation Improvements Operations Management 269

Retail TouchPoints

NOVEMBER 28, 2024

Payment solutions that enable personalized discounts and flexible payment options create a more engaging shopping experience. During the competitive holiday season, personalized recommendations can significantly enhance customer satisfaction and encourage repeat business. Enhanced security and fraud prevention for customers.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

MARCH 14, 2025

This new age in search means that consumers will have to expend less effort to get what they need, with AI doing the legwork to explore site content, evaluate information and make product recommendations. Previously, she held leadership roles at Yext, Adobe, and Sprinklr.

Retail 179

Retail Customer Experience Technology SEO 179

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 294

Customer Experience Recommendation Consumer Customer 294

Retail TouchPoints

NOVEMBER 8, 2024

Obsess has been a strong partner in creating a branded world that blends storytelling with play-driven discovery in a way that elicits the same kind of thrill as the in-store shopping experience.” Visitors also can virtually try on Benefit’s bestselling brow products and add them to their cart.

Games 278

Games Gifts Omnichannel Recommendation 278

Groove

MARCH 4, 2025

Ari shares how smart search tools like Hawksearch can increase conversions and improve the customer experience, ultimately boosting revenue.

eCommerce 239

eCommerce Magento BigCommerce Travel 239

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is able to access this catalog to match recommendations with in-stock wines.

Point of Sale 179

Point of Sale Recommendation Technology Information 179

Retail TouchPoints

MARCH 27, 2025

One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. This emerging technology can ease common customer service pain points and turn lackluster chores into more luxurious, customized experiences.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Retail TouchPoints

MARCH 23, 2023

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by enhancing the luxury retail group’s customer experiences across all digital and physical channels.

Omnichannel 312

Omnichannel Customer Experience Accessories Customer Data 312

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

DECEMBER 16, 2022

“I’m betting my whole career on retail having to think not just about digital marketing — which they still have to nail, because they’re not there yet — but really focusing on the customer experience,” said Darveau-Garneau in an interview with Retail TouchPoints. “ My biggest issue is my customer experience.

eCommerce 321

eCommerce Shipping Costs Merchant Services Customer Experience 321

Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. It’s the ideal tool for helping marketers to ensure a more personalized customer experience. The end result?

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289