Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

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Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

OCTOBER 24, 2024

The top job at the pet retailer opened up following the departure earlier this month of J.K. His previous retail experience includes leadership positions at JCPenney, Payless ShoeSource, Home Shopping Network, May Department Stores and McKinsey & Co. Symancyk, who left PetSmart to lead Signet Jewelers.

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Department Stores Outdoor Home Shopping Retail 259

Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I’ve worked in retail jobs where they’ll post the schedule on Sunday for the week that starts the next day, and [that] makes it impossible to plan. “We

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Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness.

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Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business.

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eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

MARCH 10, 2025

Retail workers are the face of the company. They are the people who interact with shoppers and provide a memorable experience. But the unique set of challenges that come with working in retail, coupled with todays economic reality, can have a significant toll on the mental and emotional wellbeing of employees.

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Retail Technology Events Improvements 253

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. While attackers target retailers across verticals, food- and event-oriented retail have been highly targeted.

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Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

NOVEMBER 5, 2024

Retailers can avoid this problem by tapping into customer authentication psychology. Retail lags in authentication modernization, but not because providers aren’t interested in upgrading. It’s because customers actively reject change. As a retailer, your login process affects customer behavior and loyalty.

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Payment Services Customer Customer Retention Retail 298

Retail TouchPoints

FEBRUARY 28, 2025

Their importance in todays digital world and their relationship with the retail industry should not be underestimated. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available.

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Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year. million and $3.48

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Retail Payment Services Consumer Management 277

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9%

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Retail BigCommerce B2C Channel 298

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. While retailers had traditionally tried to remain politically neutral, this option seems to be disappearing in a sharply divided country. consumers wallet.

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Retail Payments Payment Services Supplies 278

Retail TouchPoints

OCTOBER 30, 2024

Now that we are nearing his first birthday, I once again think about the retail spaces we frequent with a different lens. If the experience isn’t set up for my dog’s success too, I may decide to leave him behind. There is an increase in retail establishments not only allowing pets but catering to pets to lure in their owners.

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Retail Travel Outdoor Arts 287

Retail TouchPoints

DECEMBER 4, 2024

But as many brands have learned, the major growth unlock for Calpak’s next phase was physical retail — especially given the highly visual and tactile nature of its category. Los Angeles is the home of our main demo — we have about one million active users” in the area, Shin said in an interview with Retail TouchPoints. “We

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Travel Retail Demo Customer 296

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

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Retail Operations Technology Recommendation 179

Retail TouchPoints

MARCH 5, 2025

Retail centers have always been more than places to shop; they are part of our social infrastructure. The future of retail isnt about nostalgia or forcing the past to return; its about evolution. The Case for Strategic Interventions Retails decline stems from a fundamental shift in expectations.

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Retail Outdoor Events Arts 205

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

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Improvements Customer Experience Operations Technology 311

Retail TouchPoints

MARCH 14, 2025

While Google remains the dominant driver of organic website traffic for retailers, AI-powered platforms ChatGPT, Perplexity AI, Microsoft Copilot, Meta AI, ByteDance and others are claiming their stake and increasing bot traffic to websites. Consumer Behavior is ChangingIntent is Not For two decades, Google has shaped the way we search.

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Retail Customer Experience Technology SEO 179

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

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Management Retail Merchant Services Operations 278

Retail TouchPoints

OCTOBER 31, 2024

This is a game changer for retailers, which now have the ability to message customers with a mobile wallet pass across Android and iOS devices. Retailers have fewer barriers to gain unparalleled reach. Retailers can introduce the campaign and solicit opt-ins so that only customers interested in daily deals will get them.

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Mobile Channel Marketing Consumer 297

Retail TouchPoints

NOVEMBER 26, 2024

“We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

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Retail Omnichannel Customer eCommerce 277

Retail TouchPoints

MAY 23, 2024

Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Otherwise, it’s a tool that may be fun but is not driving efficiency for the customer.”

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Customer Experience Customer Social Media Consumer 332

Retail TouchPoints

DECEMBER 6, 2024

New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan. We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store.

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Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. marking a brick-and-mortar milestone for the digitally native retailer. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

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Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

DECEMBER 4, 2024

The platform has been adding a wide range of retailers to its portfolio throughout the past year, including Vitamin Shoppe , JD Sports , Camping World, Lowe’s , H Mart , Aveda and Mattress Firm. David’s Bridal is a leader in wedding and special occasion retailing, operating more than 180 stores.

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Toys Retail Apparel Games 273

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. This collaboration empowers local grocers to enhance their in-store advertising with real-time promotions and elevate engagement with customers and CPG partners.

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Retail Events Operations Management 278

Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines.

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B2B Travel Retail Shipping 278

Retail TouchPoints

DECEMBER 26, 2024

To win over shoppers hearts, minds and wallets, grocery retailers need to closely examine their engagement strategies. These are just some of the questions that can kickstart retailers endeavors to fight the grocery hopping trend. One technology solution that enriches customer experience is self-checkout.

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Technology Customer Experience Games POS 251

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

MARCH 4, 2025

Inflation and economic uncertainty have put pressure on retailers to find creative ways to protect margins while staying competitive. Retailers use it to stay agile, ensuring their prices remain competitive while optimizing revenue and profitability. But in a physical store, the concept can feel less intuitive.

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Customer Retail Electronics Operations 216