Groove

OCTOBER 22, 2024

An omnichannel retail strategy serves as a powerful way for your eCommerce store to reach a wider audience of shoppers. However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels.

eCommerce Platforms 325

eCommerce Platforms Omnichannel Online Retail Multi-channel 325

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop.

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. To stay ahead in this emerging retail revolution, companies must take strategic steps to harness these advancements effectively.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

DECEMBER 11, 2024

Heres what I discovered about Amazons latest wave of grocery retail development: First, a Little Fresh History Those of you who have followed the Amazon grocery saga know that the tech giant has struggled to find its footing in this category since its 2017 $13.7 billion acquisition of Whole Foods. Inside a new Amazon Fresh.

Retail 272

Retail Electronics POS Other 272

Retail TouchPoints

JUNE 14, 2024

The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

Retail 304

Retail Download Customer Experience Supplies 304

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID). For customers.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

DECEMBER 6, 2024

The holiday season is undoubtedly one of the most competitive times for retailers and brands vying for shoppers attention and share of wallet. Unlike third-party data, which is often aggregated from external sources and may not be as precise, first-party data comes directly from the retailer, which knows their shopper best. of all U.S.

Retail 289

Retail Sporting Goods Gifts Marketing 289

Retail TouchPoints

OCTOBER 24, 2024

The top job at the pet retailer opened up following the departure earlier this month of J.K. His previous retail experience includes leadership positions at JCPenney, Payless ShoeSource, Home Shopping Network, May Department Stores and McKinsey & Co. Symancyk, who left PetSmart to lead Signet Jewelers.

Department Stores 259

Department Stores Outdoor Home Shopping Retail 259

Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I’ve worked in retail jobs where they’ll post the schedule on Sunday for the week that starts the next day, and [that] makes it impossible to plan. “We

Retail 334

Retail Department Stores Customer Consumer 334

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

DECEMBER 4, 2024

But as many brands have learned, the major growth unlock for Calpak’s next phase was physical retail — especially given the highly visual and tactile nature of its category. Los Angeles is the home of our main demo — we have about one million active users” in the area, Shin said in an interview with Retail TouchPoints. “We

Travel 296

Travel Retail Demo Accessories 296

Retail TouchPoints

OCTOBER 2, 2024

Every interaction between a consumer and a brand is part of the overall retail experience. They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. So the stage is set.

Retail 278

Retail Information Mobile Consumer 278

Retail TouchPoints

NOVEMBER 5, 2024

Retailers can avoid this problem by tapping into customer authentication psychology. Retail lags in authentication modernization, but not because providers aren’t interested in upgrading. It’s because customers actively reject change. As a retailer, your login process affects customer behavior and loyalty.

Payment Services 298

Payment Services Customer Customer Retention Retail 298

Retail TouchPoints

SEPTEMBER 18, 2024

However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line.

eCommerce 249

eCommerce Retail Shipping Costs Shipping 249

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year. million and $3.48

Retail 277

Retail Payment Services Consumer Operations 277

Retail TouchPoints

OCTOBER 16, 2024

While spatial planning is widely recognized as a key tool in shaping consumer behavior in brick-and-mortar environments, one crucial yet frequently overlooked aspect of retail design is lighting. Most retailers inherit spaces with standard recessed lighting and cooler temperature tones, largely due to building codes and budget constraints.

Customer 259

Customer Retail Leisure Consumer 259

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

SEPTEMBER 6, 2024

Every retail ecommerce business — whether just starting out or well-established — reaches the point when adopting a more mature product information management (PIM) strategy becomes crucial to reach the next level of growth. More mature retailers, rooted in legacy PIM methods, often need to modernize their now-outdated practices.

Information 264

Information eCommerce Retail Document 264

Retail TouchPoints

NOVEMBER 26, 2024

“We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

Retail 277

Retail Omnichannel Customer eCommerce 277

Retail TouchPoints

OCTOBER 30, 2024

Now that we are nearing his first birthday, I once again think about the retail spaces we frequent with a different lens. If the experience isn’t set up for my dog’s success too, I may decide to leave him behind. There is an increase in retail establishments not only allowing pets but catering to pets to lure in their owners.

Retail 287

Retail Travel Outdoor Arts 287

Retail TouchPoints

SEPTEMBER 12, 2024

But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. Retail TouchPoints interviewed 12 experts who shared their predictions for the 2024 holiday season. In the key grocery category, Placer.ai A recent Placer.ai

Retail 306

Retail Merchant Services Channel Consumer 306

Retail TouchPoints

SEPTEMBER 26, 2024

New account fraud is surging, and despite the conventional wisdom that this type of fraud is mostly a problem for banks, retailers are in the crosshairs too. In fact, account creation fraud rates are growing fastest in the retail sector, with 44.7% We’ve already touched on the credit aspect.

Payments 261

Payments Payment Services Retail Banking 261

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Retailers are going to need more than a large peppermint mocha latte to survive this holiday season.

Retail 242

Retail Point of Sale Gifts Outdoor 242

Retail TouchPoints

DECEMBER 6, 2024

New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan. We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store.

Customer Experience 283

Customer Experience Customer Improvements Retail 283

Retail TouchPoints

SEPTEMBER 20, 2024

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. This data-driven approach allows CPGs to create ads that resonate with these customer segments, empowering them to make informed advertising decisions.

Retail 278

Retail Workshop Social Media Omnichannel 278

Retail TouchPoints

OCTOBER 10, 2024

Following are five examples of retail RFID deployments that highlight how the tech can solve various industry pain points. We are seeing great traction for this new store, and our fans are enjoying the experience.” But these systems’ reliance on computer vision technology made it a poor fit for apparel sales.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

DECEMBER 4, 2024

The platform has been adding a wide range of retailers to its portfolio throughout the past year, including Vitamin Shoppe , JD Sports , Camping World, Lowe’s , H Mart , Aveda and Mattress Firm. David’s Bridal is a leader in wedding and special occasion retailing, operating more than 180 stores.

Toys 273

Toys Retail Apparel Games 273

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Improvements 311

Improvements Customer Experience Operations Technology 311

Forrester eCommerce

AUGUST 19, 2024

Singapore’s FSI Customers Rate Their Experiences As Just “OK” In 2024 Forrester has been evaluating the quality of customer experience at leading financial service providers in Singapore since 2018.

Financial Services 273

Financial Services Banking Customer Experience Customer 273