Retail TouchPoints

DECEMBER 11, 2024

Heres what I discovered about Amazons latest wave of grocery retail development: First, a Little Fresh History Those of you who have followed the Amazon grocery saga know that the tech giant has struggled to find its footing in this category since its 2017 $13.7 billion acquisition of Whole Foods. Inside a new Amazon Fresh.

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Retail Electronics POS Other 284

Retail TouchPoints

MARCH 10, 2025

Retail workers are the face of the company. They are the people who interact with shoppers and provide a memorable experience. But the unique set of challenges that come with working in retail, coupled with todays economic reality, can have a significant toll on the mental and emotional wellbeing of employees.

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Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness.

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Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year. million and $3.48

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Retail Payment Services Consumer Management 277

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience.

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Improvements Customer Experience Operations Technology 311

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. While attackers target retailers across verticals, food- and event-oriented retail have been highly targeted.

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Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. However, their effectiveness hinges on more than just advanced technology.

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Retail Operations Technology Recommendation 179

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. While retailers had traditionally tried to remain politically neutral, this option seems to be disappearing in a sharply divided country. consumers wallet.

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Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

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Customer Experience Arts Customer Telecommunications 330

Retail TouchPoints

FEBRUARY 28, 2025

Their importance in todays digital world and their relationship with the retail industry should not be underestimated. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available.

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Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

FEBRUARY 10, 2025

During Q1 2025, Skechers already has opened 14 company-owned stores and relocated four stores, including Skechers reimagined store in Canadas West Edmonton Mall, now an immersive Performance location featuring half-size pickleball and basketball courts and a range of technology showcases.

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Point of Sale Operations Customer Experience Channel 297

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

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Management Retail Merchant Services Operations 278

Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies. This comprehensive approach allows retailers to create cohesive, branded experiences that truly resonate with customers.

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Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. Also, automation plays an important role in IT operations.

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Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

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Customer Experience Customer Retail Workshop 278

Retail TouchPoints

MARCH 14, 2025

The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. For retail and ecommerce, the search evolution transforms the journey from a series of clicks to more meaningful engagements.

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Retail Customer Experience Technology SEO 179

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. Many retailers are at this stage.

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Technology Retail White Paper Fulfillment 289

Retail TouchPoints

DECEMBER 3, 2024

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years.

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Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. 73% of retailers report that downtime during high volume moments would have serious consequences for their business. Otherwise, they risk being left behind.

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Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

MARCH 10, 2025

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.

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Retail Technology Customer Loyalty Books 200

Retail TouchPoints

JULY 24, 2024

The rise in digital purchases has created both opportunities and challenges for retailers. But this growth also has made retailers’ digital payment processes a target for credit card fraud, online payment fraud, identity theft and account takeovers. But it is a delicate balance.

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Customer Experience Merchant Services Payment Services Customer 275

Retail TouchPoints

MAY 23, 2024

Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Otherwise, it’s a tool that may be fun but is not driving efficiency for the customer.” This is a case where the technology aligns strategically with the brand’s goal: to drive attention.

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Customer Experience Customer Social Media Consumer 332

Retail TouchPoints

MARCH 4, 2025

Inflation and economic uncertainty have put pressure on retailers to find creative ways to protect margins while staying competitive. Retailers use it to stay agile, ensuring their prices remain competitive while optimizing revenue and profitability. Store teams need to understand the strategy and how to explain it to customers.

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Customer Retail Electronics Operations 216

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. For retailers, that’s a good thing. That may be good news for retailers here.

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Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

DECEMBER 18, 2024

While many retailers are updating their tech these days, few are 200 years old like Clarks. Neighbor has since moved on to a new project, but before she did, she took Retail TouchPoints behind the scenes of the year-long undertaking at Clarks to share how her team pulled it off, on time, and the lessons they learned along the way.

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Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

OCTOBER 29, 2024

The UK retailer already has deployed the changing room checkouts in 28 refurbished stores, including its Fosse Park flagship in Leicester, and plans to have the technology installed in more than 100 stores by 2028. If you want to be served by a colleague, that’s absolutely OK and you always can be.

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POS Clothing Technology Operations 273

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air. It transforms your whole being.

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Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. Never before has retail security been more important than today. Retailers can use this accountability to improve response tactics and planning.

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Operations Retail Improvements Document 147

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail. The result?

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Gifts Magazine Information Social Media 275

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Over half of U.S. Over half of U.S.

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Technology Arts Payments Customer Loyalty 312

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Unlike B2C eCommerce, which targets consumers, B2B eCommerce connects wholesalers with retailers, manufacturers, or other business clients via online platforms.

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eCommerce Platforms B2B Payment Services eCommerce 385