Retail TouchPoints

JULY 24, 2024

The rise in digital purchases has created both opportunities and challenges for retailers. But this growth also has made retailers’ digital payment processes a target for credit card fraud, online payment fraud, identity theft and account takeovers. But it is a delicate balance.

Customer Experience 269

Customer Experience Merchant Services Payment Services Customer 269

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

Customer Experience 327

Customer Experience Arts Customer Telecommunications 327

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. Many retailers are at this stage.

Technology 283

Technology Retail White Paper Fulfillment 283

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

Technology 294

Technology Retail Supplies Operations 294

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 283

Customer Experience Shipping Costs eCommerce Improvements 283

Retail TouchPoints

JANUARY 19, 2022

It’s not surprising given we’re in an era of rampant data breaches hitting retailers , with consumers becoming more aware — and concerned — with how brands collect, use and store their personal information. And brands beware: CCPA’s noncompliance penalties are steep and could cost a retailer as much as $5-$10 billion.

Customer Experience 334

Customer Experience Customer Retail Consumer 334

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. virtual reality).

Technology 274

Technology Retail Customer Experience Presentation 274

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 261

Shipping Costs Customer Experience Supplies Improvements 261

Retail TouchPoints

MAY 23, 2024

Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Otherwise, it’s a tool that may be fun but is not driving efficiency for the customer.” This is a case where the technology aligns strategically with the brand’s goal: to drive attention.

Customer Experience 329

Customer Experience Customer Social Media Consumer 329

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. In fact, according to a Forrester Consulting study sponsored by Shopify, 40% of brands say offering experiential retail will be a top priority for them in the next year.

Technology 261

Technology Point of Sale Customer Experience Customer Loyalty 261

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 293

Customer Experience Customer Channel Omnichannel 293

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. To stay afloat during the lockdown, some retailers had to let go of their in-store associates. Streamline Workflow to Optimize Service.

Technology 274

Technology Payment Services Retail POS 274

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. More than a third of those major retail sites didn’t support searches by product number.

Customer Experience 281

Customer Experience Customer eCommerce Customer Loyalty 281

Retail TouchPoints

MAY 16, 2024

Healthcare and retail are being combined in ways that were unimaginable just a few years ago. retail healthcare clinics market is projected to increase from $2.79 Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. The retail healthcare industry is exploding.

Payment Services 257

Payment Services Technology Payments Retail 257

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 293

Customer Experience Customer Omnichannel eCommerce Platforms 293

365 Retail

AUGUST 4, 2024

As shopper expectations continue to evolve, there is a growing focus on elevating the customer experience to drive sales and build long-term loyalty. The latest American Express research revealed that almost one third (32%) of UK retailers identify customer attraction and retention as a key challenge over the next 12 months.

Customer Experience 62

Customer Experience Merchant Services Payment Services Technology 62

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 299

Customer Experience Customer Supplies Technology 299

Retail TouchPoints

JULY 17, 2024

The last few years have included incredible highs and the deepest of lows for food retailers, from finding workers during the pandemic to tackling widespread supply chain disruptions and rising costs. retail industry. Technology will play an integral role in helping retailers to overcome labor challenges.

Payment Services 261

Payment Services Retail Customer Experience Supplies 261

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Over half of U.S. Over half of U.S.

Technology 307

Technology Arts Payments Customer Loyalty 307

Retail TouchPoints

JULY 24, 2024

Picture walking into a high-end retail store where every detail, from the shifting lights to the interactive displays, tells a compelling story about the brand. Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology.

Technology 261

Technology Arts Consumer Operations 261

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Technology 299

Technology Customer Experience Omnichannel Improvements 299

Retail TouchPoints

JULY 13, 2022

Between staffing shortages, rising labor costs, supply chain disruptions, heightened compliance requirements and record-high inflation, food retailers are facing a myriad of market challenges with ripple effects that directly influence consumer behaviors. A recent Wall Street Journal report indicated that nearly 70% of U.S.

Customer Experience 282

Customer Experience Customer Retail Operations 282

365 Retail

NOVEMBER 13, 2024

365 Retail has announced its continued partnership with the Retail Technology Show , scheduled for 2nd and 3rd April 2025 at ExCeL London. The Retail Technology Show connects European retailers with a wide range of technology providers, drawing together exhibitors and attendees from across the retail sector.

Technology 52

Technology Retail Events Information 52

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

Customer Experience 319

Customer Experience Customer Omnichannel Social Media 319

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Omnichannel 293

Omnichannel Retail Point of Sale Technology 293

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. As a result, employees will no longer need to switch between different apps and devices, helping improve their efficiency and productivity while also supporting faster delivery times to better serve member-owners and customers.

Technology 278

Technology Order Fulfillment Fulfillment Operations 278

Retail TouchPoints

MAY 12, 2023

Field service companies shouldn’t discount technology to help address staffing shortages. Predictive analytics, the Internet of Things (IoT) and AI run new technologies like management software. Leverage AI where you can.

Customer Experience 343

Customer Experience Customer Travel Technology 343

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone.

Retail 316

Retail Customer Experience Customer Retention Technology 316

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. This is where full-journey people tracking technology comes into play.

Customer Experience 306

Customer Experience Customer Apparel Technology 306

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Moreover, ethical AI training in retail should also focus on inclusivity.

Retail 339

Retail Customer Experience Technology Customer Data 339

Retail TouchPoints

OCTOBER 10, 2024

RFID technology is far from new; in fact, it’s already been through not one but multiple hype cycles, including the jumpstart provided by Walmart in 2003 when it mandated RFID tagging by its top 100 U.S. Following are five examples of retail RFID deployments that highlight how the tech can solve various industry pain points.

Supplies 261

Supplies Retail Payment Services Apparel 261

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. What is Retail Customer Experience?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. To stay ahead in this emerging retail revolution, companies must take strategic steps to harness these advancements effectively. The user can filter by price, shade, brand, style, etc.

Retail 302

Retail Customer Data Social Media Technology 302

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer. Bacos’ emphasis on growth connects to Baer’s priorities as a still-new CEO.

Fashion 272

Fashion Technology Operations Customer Experience 272

RTP blog

NOVEMBER 10, 2017

By Miguel Ramos, Confirmit Retailers are facing increasing pressure to create a compelling and interactive shopping experience. The ease of online shopping is great for the customer — but what about the retailers who are trying to entice that same customer to enter their brick-and-mortar stores? What are beacons?

Customer Experience 150

Customer Experience Technology Customer Mobile 150