Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. This blog post explores the nuances of wholesale eCommerce, explaining the most important challenges, opportunities, and strategies for success.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

DECEMBER 26, 2024

To win over shoppers hearts, minds and wallets, grocery retailers need to closely examine their engagement strategies. Another tech-driven strategy that encourages store visits and enriches customer engagement is gamification. One technology solution that enriches customer experience is self-checkout.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

OCTOBER 31, 2024

If you’re looking to incorporate mobile wallet passes into your marketing strategy, here are three particularly effective ways to use them. With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days. The utility mobile wallets offer is endless.

Mobile 297

Mobile Channel Marketing Consumer 297

Retail TouchPoints

DECEMBER 6, 2024

Dollar General has announced a robust real estate strategy for 2025 that includes the opening of 575 stores and the remodeling of 4,250 others as it reported solid earnings for its fiscal 2024 Q3 (ended Nov. New Project Elevate Plan Features Light-Touch Remodels of More Mature Stores In the retailers fiscal 2025 (which ends Jan.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

MAY 23, 2024

“It’s important that retailers implement AR in situations where it can be a value-add to the shopper in a way that fully substitutes for in-person trial,” said Melissa Minkow, Director of Retail Strategy for CI&T in an interview with Retail TouchPoints.

Customer Experience 332

Customer Experience Customer Social Media Consumer 332

Groove

DECEMBER 11, 2024

Loyalty programs take that concept one step further by thinking beyond email to create a more sophisticated customer experience. In the process, we have learned that offering shoppers something of value and giving them personalized attention can improve the overall user experience.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Groove

OCTOBER 11, 2024

Benefits of a Text Message Marketing Solution for eCommerce Companies experience a variety of benefits when they employ text message marketing. Immediate Reading and High Engagement Direct communication through text messaging reaches customers faster and encourages quicker responses.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Groove

OCTOBER 24, 2024

This carefully designed software will help enhance the customer experience by improving personalization and driving growth. Since customer and campaign data will be available in a single location, you can improve efficiency and provide more personalized experiences.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Groove

OCTOBER 14, 2024

A site that loads quickly and functions correctly is the bare minimum that today's customers expect from an online retailer. By making performance optimization a priority, you can improve your customer experience while also preventing costly downtime.

Management 331

Management eCommerce Improvements Customer Experience 331

Retail TouchPoints

NOVEMBER 18, 2024

The core of this operation’s success is a data-driven approach that includes classic metrics such as Call Data Record (CDR) and Customer Satisfaction (CSAT), as well as a Voice of the Customer (VoC) strategy that “extrapolates the data from our help desk using AI and then feeds into the various departments throughout our company.”

Shipping Costs 147

Shipping Costs Social Media Fulfillment Customer 147

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

OCTOBER 20, 2024

Correct Pricing : You'll want to price your products the same across all channels to avoid confusing or frustrating customers. Pricing discrepancies could lead to a poor customer experience or cause marketplaces to reject your items.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. And organizations around the world are seeing greater IT and business wins as a result of tightening up their endpoint management strategies.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

MARCH 5, 2025

However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance. In fact, Cook helped drive and shape the Davids Bridal loyalty strategy to adopt a more community-driven approach and serve entire bridal parties.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

lateshipment

MARCH 4, 2025

It bleeds money and customers. In this article, we discuss everything from what return optimization is to strategies you can use to improve your return process and how modern technology can help you achieve this. A smooth, hassle-free return process can boost customer experience (CX) and customer satisfaction (CSAT).

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Retail TouchPoints

DECEMBER 6, 2024

And now, as a whole new demographic ( Gen Z ) ventures further into parenthood, brands and retailers need to adapt their strategies to reflect this cohorts behaviors, priorities and even beliefs. Our long-term strategy for Carter’s is to continuously anticipate and meet the evolving needs of our shoppers.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Groove

FEBRUARY 18, 2025

Plus, he explains how Justuno helps merchants integrate with Shopify, BigCommerce, Klaviyo, and more for seamless customer engagement. If you're an eCommerce brand looking to boost sales, improve customer experience, and maximize every website visit, this episode is a must-listen.

eCommerce 237

eCommerce X-cart Marketing BigCommerce 237

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. For this to happen, companies need to be aligned on a broad AI strategy to ensure they can go from idea to execution effectively.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

DECEMBER 5, 2024

In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers. She will oversee product, marketing, member support, trust and safety, and strategy and operations.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

NOVEMBER 13, 2024

Modern stadiums can adopt the same strategy. It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mapping the customer experience is essential to successful development. Intentional pathways create a holistic guest experience.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

SEPTEMBER 12, 2024

In the final interactive report , they revealed how focusing on contextual relevance, culture and value can create a winning holiday strategy across all channels. During the upcoming Retail Strategy & Planning Series , experts will explore these trends further to identify top tips and tactics for driving holiday sales results.

Retail 306

Retail Merchant Services Channel Consumer 306

lateshipment

NOVEMBER 4, 2024

For an e-commerce business, this translates to direct revenue losses as well as the cost associated with trying to re-acquire lost customers. For e-commerce businesses, minimizing these additional costs and ensuring on-time delivery are key to maintaining customer trust and satisfaction. Here are some effective strategies.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

NOVEMBER 14, 2024

By investing in robust cybersecurity strategies and leveraging tools like AI and automation, retailers can reduce the rate and severity of data breaches, saving costs and maintaining customer trust. It can seriously damage trust with your customer base — a price that retailers cannot afford in a highly competitive economic climate.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

NOVEMBER 5, 2024

Instead of such half-measures, retailers need a system that accounts for these behavioral challenges and can smooth the customer payment journey. By implementing these approaches, you can help shape customer behavior and reduce the risk of breaches, while also improving customer retention and overall experience.

Payment Services 298

Payment Services Customer Customer Retention Retail 298

Retail TouchPoints

NOVEMBER 7, 2024

Mikayla Hopkins: Brands should prioritize strategies that maximize engagement in this limited time frame, focusing on creating buzz and anticipation without overwhelming consumers with early promotions. Instead of pouring all resources into these peak sales periods, the focus should be on creating a continuous engagement strategy.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

JANUARY 30, 2025

The Driving Force of Customer Experience Much of this urgency comes from the pressing need to improve customer experience (CX): 79% of executives are investing heavily in technologies that elevate CX, which is the bare minimum in todays omnichannel world. Whether by carrot or stick, all signs point to upgrading.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching. Previously, she held leadership roles at Yext, Adobe, and Sprinklr.

Retail 179

Retail Customer Experience Technology SEO 179