Retail TouchPoints

MAY 16, 2024

The terms “membership” and “subscription” are often used interchangeably in retail. However, new research from CI&T , developed in partnership with Retail TouchPoints , reveals that most consumers ( 64% ) believe there is a distinct difference between these two types of programs.

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Subscription Consumer Supplies Retail 264

Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price.

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Retail TouchPoints

SEPTEMBER 13, 2022

Rent the Runway will lay off nearly one-quarter of its corporate employees as it seeks to deal with a decrease in active subscriptions in fiscal Q2 2022, which ended July 31, 2022, compared to fiscal Q1. Despite the decrease, the number of active subscribers was still 27% higher than the 97,614 figure from the same period in 2021. .

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Subscription Customer Experience Operations Improvements 292

Retail TouchPoints

JANUARY 19, 2022

7-Eleven has joined a growing roster of grocery and convenience chains offering subscription delivery with the debut of the 7NOW Gold Pass service. 7-Eleven first launched delivery in 2018 via the 7NOW app. Now, for $5.95

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Subscription Customer eCommerce Customer Experience 264

Kissmetrics

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. If you do it right, you could benefit from a loyal customer base, regular billing, predictable financials, and enhanced brand profile. Why Should You Launch a Subscription Box?

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Subscription Shipping Costs Payment Services Payments 265

Forrester eCommerce

DECEMBER 3, 2020

The subscription model offers new opportunities for businesses to enhance the value of their offerings as they become more embedded in the changing context of their clients’ customer journeys. But companies need to have the right metrics in place to be able to support the shift of the underlying value equation.

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Subscription Customer Customer Loyalty Customer Experience 273

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

OCTOBER 25, 2024

Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up. Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends.

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Toys Subscription Gifts Supplies 277

Forrester eCommerce

NOVEMBER 20, 2020

Subscriptions link the value propositions of customer usage to outcomes. To achieve this business model, traditional product companies need to reinvent innovation cycles, product development approaches, sales and marketing tactics, and customer support functions.

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Subscription Customer Marketing Customer Experience 199

Retail TouchPoints

FEBRUARY 18, 2025

Originally launched in January 2024 , the program has been redesigned specifically for the small- to mid-sized professional customer, giving them the opportunity to earn points on eligible purchases from the first dollar spent at sign-up and offering an intuitive customer experience that mimics the consumer-facing MyLowes Rewards loyalty program.

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Consumer Subscription Recommendation Customer Experience 179

Ecommerce Platforms

MAY 9, 2022

The best subscription billing software can make life running your own business a lot easier. With the right technology, it’s easy to collect cash on monthly subscriptions, without having to chase after your target audience with endless manual invoices and reminders. That’s where the power of subscription billing software comes in.

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Subscription Payment Services Merchant Services Payments 196

Groove

OCTOBER 7, 2022

If you’ve found this blog, you likely have product(s) that you currently sell, or wish to sell, through a subscription-based model. Before we jump in, It is important that we all understand the three most common categories of subscription programs that are used across the internet. Types of Subscription Programs. Replenishment.

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Subscription Shopify Merchant Services Shipping Costs 195

Groove

OCTOBER 7, 2022

If you’ve found this blog, you likely have product(s) that you currently sell, or wish to sell, with a Shopify subscriptions app. Before we jump in, We all must understand the three most common categories of subscription programs that are used across the internet. A fairly well-known example of this subscription type is Bespoke Post.

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Subscription Shopify Merchant Services Shipping Costs 195

BigCommerce

MAY 30, 2017

Another business tried using a popup to capture email signups and saw a 10x increase in subscription rate. If you don’t have a mutually beneficial reason for showing a popup to a customer, then it’s not worth it. One study found that switching from a sidebar form to a lightbox-style popup increased email signups by 1,375%.

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Subscription BigCommerce Shipping Costs Merchant Services 409

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

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Customer Experience Improvements eCommerce Customer 219

Forrester eCommerce

AUGUST 20, 2020

Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Online marketplaces have been around in one form or another for decades. Based […].

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Retail TouchPoints

DECEMBER 22, 2022

Dollar Shave Club is migrating its homegrown subscription technology to the Ordergroove platform, in partnership with Shopify Plus. The “subscription-first” DTC brand is seeking to move away from building and maintaining out-of-the-box capabilities to creating differentiated subscription experiences for its members.

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Subscription Multichannel Shopify Operations 182

Retail TouchPoints

APRIL 7, 2021

Signet Jewelers — parent company of Kay , Zales , Jared and Piercing Pagoda — is expanding its digital offerings with the acquisition of jewelry rental subscription platform Rocksbox. The move is part of a push to accelerate the growth of the company’s services category, a key component of Signet’s “Inspiring Brilliance” growth strategy.

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Jewelry Subscription Fashion Customer Experience 165

Forrester eCommerce

JULY 14, 2022

Instead of offering monthly or annual subscriptions to in-car features, align them to customer mobility moments in ways that address customer pain.

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Subscription Mobile Customer Automotive 195

Retail TouchPoints

OCTOBER 24, 2024

How Macy’s is Making Checkout ‘One of the Happiest Moments Online’ As Macy’s retail media network evolves, the retailer is increasingly focused on capturing non-endemic ad dollars — that is, advertising from brands not typically associated with the department store chain such as travel partners or subscription and streaming services. “We

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Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

AUGUST 28, 2024

If we take a look at subscription data from 2023, we find that the brands that sold products integral to customer daily routines excelled. Subscriptions are the foundation of a great routine; they’re products that arrive where and when you need them. That is no longer the case.

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Subscription Beauty and Health Merchant Services Social Media 248

Retail TouchPoints

DECEMBER 12, 2024

Enhanced customer experience: These unexpected partnerships can surprise and delight shoppers, creating a more engaging and memorable holiday shopping experience.

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Travel Books Accessories eCommerce Technology 173

Retail TouchPoints

AUGUST 8, 2022

But they can also open the door to a long-term relationship through subscriptions. According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. Subscribe More, Save More to Increase Share of Customer Wallet.

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Merchant Services Subscription Shipping Costs Gifts 277

Retail TouchPoints

FEBRUARY 23, 2022

Users who have Auto-Deliver & Save (ADAS) subscriptions with GNC also will be able to modify their subscriptions, including pause, skip, cancel, change send dates, send immediately, remove an item and increase or decrease frequency at the item or subscription level.

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Subscription eCommerce Customer Experience Mobile 264

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. Companies caught exploiting subscription practices would face severe penalties.”

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Merchant Services Payment Services Subscription Consumer 284

Retail TouchPoints

SEPTEMBER 12, 2024

And that hard-won name has been built on top of a homegrown tech stack that supported the brand’s robust ecommerce and subscription ecosystem. For its replatform, Grove selected Shopify for ecommerce operations, Ordergroove for subscriptions tech and Tapcart to support its mobile app. replatforming.”

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Subscription Shopify eCommerce Mobile 273

Retail TouchPoints

FEBRUARY 3, 2022

The collaboration with AWS will help Best Buy further apply cloud technology across its retail operations and support the ongoing evolution of its customer experiences. That service has now become a permanent part of the retailer’s offerings.

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Demo Customer Experience Technology Subscription 274

Retail TouchPoints

AUGUST 4, 2022

ThredUP plans to tap into Sadler’s past experience at retailers such as Lulus — where she was also CMO — and MAC Cosmetics as it looks to sharpen its focus on “capturing the mindshare of younger consumers.” ThredUP is undeniably changing the way the world shops, and I’m eager to further the company’s mission,” said Sadler in a statement. “My

Fashion 305

Fashion Clothing Subscription Customer Experience 305

Retail TouchPoints

NOVEMBER 1, 2024

billion, up from $570 million in 2023; Merchandise: $450 million, up from $130 million in 2023; and Subscriptions: $270 million, up from $90 million in 2023. As a result, eMarketer found that creators are also diversifying and generating more revenue across: Sponsored content: $8.14 billion, up from $5.12 billion in 2023; Platform payout: $3.23

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Social Media Arts Subscription Technology 293

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Klaviyo Features. Automation.

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Merchant Services Shopify Subscription Multi-channel 330

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors.

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Subscription B2B Mobile Customer Experience 246

Ecommerce Platforms

DECEMBER 12, 2022

The best Shopify subscription apps help busy entrepreneurs to rapidly process repeat payments from a range of customers. In fact, with the right app countless ecommerce companies can set up subscriptions for virtually any kind of product or service, boosting their chances of regular, recurring revenue. Recharge Subscriptions.

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Subscription Shopify Merchant Services Shipping Costs 118

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

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Document Recommendation Subscription Supplies 162

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.”

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eCommerce Platforms Food and Beverages eCommerce Shipping Costs 278

Retail TouchPoints

MARCH 27, 2025

In March 2023 Petco partnered with Freshpet to offer a subscription pet food service, and in August 2023 Petco expanded the products available for delivery on DoorDash. Uber Eats has partnered with a number of non-food retailers in recent years, including Michaels , Rite Aid , The Vitamin Shoppe and Staples.

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Subscription Supplies Technology Retail 147

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. How Castos upsells subscription tiers. Learn more here. Learn more here.

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Merchant Services Payment Services Subscription Payments 146

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

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Customer Experience Customer eCommerce Vend 139