Retail TouchPoints

SEPTEMBER 25, 2023

Just as you don’t start worrying about your hot water heater’s performance until you get shocked by an icy-cold shower, most of us — even inside the retail industry — don’t think about supply chains until they stop working. This is excepting, of course, the professionals tasked with maintaining and operating those supply chains.)

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Retail TouchPoints

MAY 11, 2023

Dollar General is beefing up its supply chain with of its first ground-up, dual facility in Blair, Neb. The recently opened Blair facility combines the efficiencies of both traditional and DG Fresh supply chain networks as part of the retailer’s strategic, multi-phased shift to self-distribution of frozen and refrigerated products.

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Retail TouchPoints

JUNE 9, 2022

With supply chain challenges rampant worldwide, many brands and retailers are focusing on consistent, even proactive, communication to address the demand side of the equation. This makes social media and social marketing an integral part of supply management. What unique value do influencers provide in this area?

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Retail TouchPoints

MARCH 3, 2025

But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems. Securing the Supply Chain Against Vulnerabilities The reliance on an extensive supply chain creates a critical vulnerability for retailers.

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Retail TouchPoints

OCTOBER 23, 2024

These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction. These cloned tags can then be attached to counterfeit or stolen products, allowing them to enter the retail supply chain undetected.

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Retail TouchPoints

MAY 12, 2023

And in an age when blended workforces — especially in the technology and service industries — have proven a viable solution for delivering exceptional customer experiences, AI-driven technology solutions empower organizations to champion innovation and collaboration, increase visibility, stay agile and perform better.

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Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

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Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. For many organizations, this is a struggle. For example, you might have a high transaction volume or make a lot of international sales.

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Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

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Retail TouchPoints

NOVEMBER 29, 2024

That sort of spike has obvious production, supply chain, delivery and pricing implications that the right data and infrastructure can help sort out quickly. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

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Retail TouchPoints

DECEMBER 17, 2024

To keep supplies flowing, Walmart has created supply chain routes by land, air and sea, or a combination of routes, to reach the Lider store. Walmart also uses a reserve storage system called El Oso (the bear) for when conditions become too treacherous, helping ensure customers in this area get the essentials they need.

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Retail TouchPoints

JANUARY 14, 2024

That rich data infrastructure is behind FedEx’s newest offering: fdx, “a comprehensive commerce platform that is closing the gap between physical and digital, managing supply chains from the point of demand to the point of delivery and including returns,” according to Raj Subramaniam, President and CEO of FedEx.

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Retail TouchPoints

OCTOBER 13, 2023

Pet Supplies Plus and sister retailer Wag N’ Wash have introduced in-store recycling stations for pet food packaging chainwide. Information on what materials can be recycled is available on the Pet Supplies Plus recycling page and the Wag N’ Wash recycling page. “We

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Retail TouchPoints

FEBRUARY 26, 2025

Supply Chain Security and Fraud Prevention Security and fraud issues that target your supply chain partners can have ripple effects that damage your business. Counterfeit items in the supply chain are a growing problem for all kinds of products, from aircraft parts and medical devices to cosmetics.

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Retail TouchPoints

APRIL 25, 2025

That doesnt mean that conditions are easy: as well as general economic malaise, cybersecurity threats are increasing and supply chain disruptions are escalating. Key Retail Challenges Supply chain disruptions have created significant hurdles for retailers, affecting inventory availability and consumer demand. There were $30.57

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Retail TouchPoints

NOVEMBER 21, 2024

delivery fee, customers can choose from thousands of brands and styles, including $39 budget-friendly frames and designer brands such as Ray-Ban, Oakley and Prada.

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Retail TouchPoints

JUNE 21, 2024

Walmart is partnering with Agritask , a crop supply intelligence solution, on a pilot that will deploy Agritask’s remote sensing and data analytics tools in various regions of the U.S. and Mexico in order to provide hyperlocal insights on seasonal blackberry and cherry crops from select Walmart suppliers.

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Retail TouchPoints

JANUARY 29, 2024

Michaels has been awarded an educational school supplies cooperative contract for Texas’ Region 4, an eight -county area in southeast Texas serving more than 1.2 million students. Michaels launched its Makerplace by Michaels marketplace in November 2023 and collaborated with PetSmart for a holiday-themed promotion in December.

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Retail TouchPoints

OCTOBER 25, 2024

Shoppers also can browse and buy matching shoes for their “pet babies” at Crocs.com and in Crocs stores, while supplies last. Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up.

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Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025.

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Retail TouchPoints

FEBRUARY 27, 2024

Pet Supplies Plus and DoorDash will offer same-day delivery of pet products from all 720 of the retailer’s stores. DoorDash already works with a number of retailers in the pet supplies vertical, including Petco and Choice Pet. We’re thrilled to expand our selection further with the addition of Pet Supplies Plus to the marketplace.”

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Retail TouchPoints

JANUARY 15, 2025

Uninterrupted Power Supplies (UPS) and generators are valuable for boosting resilience, especially if trading in locations that experience regular electricity power-cuts. Higher resilience can be achieved by using dual networks and multiple communication providers. A multi layered, end-to-end approach is essential.

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Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement.

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Retail TouchPoints

FEBRUARY 4, 2025

Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise.

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Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

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Retail TouchPoints

FEBRUARY 26, 2025

Hayman praised the companys ability to not just collect data but also to communicate that data to customers and other stakeholders. Hayman gave the example of Askets ability to calculate the carbon emissions generated by its products one that requires a holistic approach to supply chain data: Where did the raw materials come from?

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Retail TouchPoints

FEBRUARY 10, 2025

China and Europe, delivering an exceptional customer experience through our direct-to-consumer channel and increasing our points of sale through our valuable retail partnerships. To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg.

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Retail TouchPoints

DECEMBER 12, 2024

Customers at these stores can expect to find options in categories such as pet, workwear, auto supplies and utility vehicles. In addition to opening new stores, Lowes also plans to expand its rural-oriented product assortments to an additional 150 locations, bringing its rural store count to nearly 500.

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Retail TouchPoints

MARCH 22, 2024

This unified approach is designed to both boost customer satisfaction and enhance overall store performance and efficiency. Relex has provided Couche-Tard’s European business with a unified supply chain and store and floor planning solution since 2017.

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Retail TouchPoints

MARCH 14, 2025

Courses cover everything from background on LVMH and the luxury industry as a whole to retail experience, branding, operations and supply chain. They should also be agile, culturally aware and passionate about delivering exceptional experiences.

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Retail TouchPoints

JANUARY 17, 2025

Shaw believes Starboard Group has the right combination of flexibility, supply chain infrastructure and experience in carefully curating product assortments to appeal to these vacationers, whether theyre at sea or on terra firma. A second store at another Westgate property is slated to follow later in 2025.

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Retail TouchPoints

AUGUST 13, 2024

Addressing the Role of Suppliers’ Sustainability Profiles Making this kind of progress requires involvement from a host of entities throughout the retail ecosystem, particularly in the supply chain.

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Retail TouchPoints

AUGUST 29, 2024

Riding a serious hype wave, RFID was sure to be the next big thing in supply chain execution technology. So why did the first wave of RFID rollout fail to deliver on its promises of perfect inventory accuracy and complete product traceability throughout the supply chain? In this case, RFID in-store is the proverbial magic bullet.

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Retail TouchPoints

OCTOBER 10, 2024

Additionally, cutting down the number and size of deliveries is expected to improve both profitability and sustainability, and more streamlined stocking practices can help associates focus on the customer experience. “As

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Retail TouchPoints

MARCH 5, 2025

The retailer also will implement several new package delivery solutions, leveraging existing stores and supply chain assets and its Shipt capability to further improve delivery speeds. Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks.

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Forrester eCommerce

JANUARY 21, 2021

On one hand, customers and governments recognized partners as an essential service and central to their ability to rapidly respond to a worsening pandemic early in the year. With catlike reflexes, the IT channel emptied the laptop supply chain and became […].

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Retail TouchPoints

MARCH 7, 2025

FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores. This is the online grocers first entry into on-demand delivery via a third-party app.

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