Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. Specifically, technology like AI-enabled chatbots, messaging apps and other automated technologies are helping brands communicate directly with customers in a more natural way.

Retail 308

Retail Customer Data Social Media Technology 308

Forrester eCommerce

JUNE 3, 2024

The future of human-machine interaction (HMI) will be drastically more humanlike in six ways — creative, conversational, perceptive, embodied, physical, and personified — as a result of six emerging technologies: generative AI, language AI, adaptive AI, somatic interfaces, spatial interfaces, and virtual people, respectively.

Technology 482

Technology Other Customer Experience Customer 482

Retail TouchPoints

DECEMBER 31, 2024

Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JULY 24, 2024

Successful retailers have found that 80% of value creation comes from existing customers, achieved by consistently providing a unique and seamless customer experience. Advancement in Fraud Technologies with Limitations Among the first lines of defense against digital fraud are fraud management and authentication.

Customer Experience 275

Customer Experience Merchant Services Payment Services Customer 275

Retail TouchPoints

MAY 23, 2024

In this case, the AR display has the right amount of tech glitz to stop people on the street and inspire them to engage further with the experience. This is a case where the technology aligns strategically with the brand’s goal: to drive attention.

Customer Experience 332

Customer Experience Customer Social Media Consumer 332

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 30, 2025

The rise of AI, cloud technology, and composable architectures leaves no room for complacency. Because AI is at the forefront, and technology lifecycles are shrinking. That said, embracing new technological capabilities isnt just about avoiding catastrophe it’s also about gaining the competitive advantage.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Forrester eCommerce

FEBRUARY 12, 2024

We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach. If so, you should review your localization tech stack. A Rising […]

Technology 317

Technology Customer Experience Operations Marketing 317

Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Forrester eCommerce

DECEMBER 5, 2024

Because CRM is at the heart of all customer operations that directly impact company revenue Emerging technologies are boosting its power. These technologies provide deeper […] Our data shows that close to 70% of organizations plan to increase their CRM investments over the next year.

Technology 221

Technology Operations Customer Customer Experience 221

Retail TouchPoints

MARCH 5, 2025

Davids Bridal is putting Kelly Cook, its current President of Brand, Technology and Finance, into the CEO seat starting April 1. However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

MARCH 10, 2025

Voice communication technology is key to building a more supportive environment because it allows team members to remain connected, even in the biggest stores where help could be situated far away. For example, peak periods may see customers form long lines at in-store pickup stations. Automated technologies also can play a role here.

Retail 253

Retail Technology Events Improvements 253

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. Looking ahead, retailers have an opportunity to redefine the customer experience through trust and security.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

FEBRUARY 28, 2025

In the fast-paced retail industry, technology remains the backbone of operations. From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems. Retail technology evolves rapidly, but with robust testing, businesses can stay ahead of the curve.

Retail 191

Retail Customer Experience Operations Point of Sale 191

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Streamlined Operations : From order processing to delivery tracking, technology reduces inefficiencies.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

MAY 1, 2024

With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love.

Technology 312

Technology Arts Payments Customer Loyalty 312

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty. Dev Nag is the CEO and Founder of QueryPal.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

NOVEMBER 29, 2024

In addition, South Korean consumers are known for their quick adoption of new technologies. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Forrester eCommerce

FEBRUARY 17, 2024

Technology is critical to an organization’s success. This is obvious enough in industries where technology is fundamentally changing the customer experience.

Technology 446

Technology Customer Experience Customer Information 446

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. The Technology Advantage: Improving Pre-Purchase Experiences 1. Offering AR/VR experiences to bridge the gap.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

MARCH 14, 2025

The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. Online orders will be picked fresh in local Co-op stores and delivered quickly to customers in their communities.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JULY 24, 2024

Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology. By seamlessly integrating technology with thoughtful design, companies are redefining what it means to experience a brand.

Technology 264

Technology Arts Consumer Operations 264

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Throughout 2024, many retailers moved gen AI projects from pilots into production.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is becoming more central to creating that retail experience consumers desire.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement. further enhancing the convenience of the service.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. However, their effectiveness hinges on more than just advanced technology.

Retail 179

Retail Operations Technology Recommendation 179