Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

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Technology Retail Supplies Operations 301

lateshipment

APRIL 28, 2024

Stands for the increasing and ever-changing customer expectations with your business and the answer of meeting or rather exceeding these expectations stands for what one would call ‘ a great customer experience ’. The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

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Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

JULY 24, 2024

Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology. By seamlessly integrating technology with thoughtful design, companies are redefining what it means to experience a brand.

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Technology Arts Consumer Operations 264

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

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Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Technological advancements, from machinery to software to AI-powered integrations, have yielded several viable solutions for ecommerce logistics automation.

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eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. Simply asking ‘How was your shopping experience today?’

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Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

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Technology Retail White Paper Fulfillment 289

Groove

OCTOBER 17, 2024

Instead, digital experiences should offer personalized interactions that help shoppers feel valued by the business. Seamless technology integration: To provide the ultimate personalization and a seamless experience for users, businesses need to integrate their technology.

B2B 339

B2B eCommerce eCommerce Platforms Technology 339

Retail TouchPoints

DECEMBER 7, 2022

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. That’s what creates an exceptional customer experience.

Customer Experience 317

Customer Experience Payment Services Customer eCommerce 317

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

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Technology Social Media Information Live Chat 363

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

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POS Customer Experience Customer Technology 276

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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Shipping Costs Customer Experience Supplies Improvements 264

iVend

JANUARY 17, 2023

At the start of a new year, we naturally look ahead at the trends that the next twelve months will bring. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer. between 2022 and 2030 ++.

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Technology Retail Omnichannel Customer Experience 97

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

B2C 328

B2C B2B Supplies Conversion Optimization 328

Retail TouchPoints

SEPTEMBER 26, 2022

We always want to know what the current trend is, how it benefits the customer and why the customer enjoys the products from the current season and styles.”. With this information, we work very hard to introduce advanced technology for consumers. Virtual Try-Ons Can Boost a Brand’s ‘Honesty’.

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Technology Reference Operations Customer 252

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

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Technology Other Consumer Fashion 297

Retail TouchPoints

SEPTEMBER 7, 2022

Now because of technology, social media and the blurring of the physical and digital worlds, they have both. Gen Z’s influence on retail shopping trends is extremely strong. When designing sensory experiences, brands must allow for neurodiversity among their customers. So what does this mean for brands? The Reinvention.

Customer Experience 289

Customer Experience Customer Social Media Arts 289

GetElastic

SEPTEMBER 8, 2021

With the disruption of COVID-19, new trends have emerged and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the technological changes and take advantage of cloud-based technology, Headless Commerce , and progressive web applications (PWAs). billion by 2023 ( Source ).

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B2B Technology eCommerce Mobile 148

Retail TouchPoints

MAY 1, 2024

With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love.

Technology 312

Technology Arts Payments Customer Loyalty 312

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

Digital Doughnut

OCTOBER 3, 2023

Blockchain technology, often associated with cryptocurrencies like Bitcoin, is evolving far beyond its financial origins. Businesses across multiple sectors are waking up to the transformative potential of blockchain, particularly in the realm of customer experience (CX).

Customer Experience 52

Customer Experience Technology Cryptocurrencies Customer 52

Retail TouchPoints

FEBRUARY 9, 2022

This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year. But that doesn’t necessarily mean they’re seeking the same experiences as before.

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eCommerce Design eCommerce Travel Mobile 306

365 Retail

NOVEMBER 13, 2024

365 Retail has announced its continued partnership with the Retail Technology Show , scheduled for 2nd and 3rd April 2025 at ExCeL London. The Retail Technology Show connects European retailers with a wide range of technology providers, drawing together exhibitors and attendees from across the retail sector.

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Technology Retail Events Information 52

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 246

Technology eCommerce Outdoor Consumer 246

Forrester eCommerce

APRIL 1, 2021

For a 30 year old technology category, it is amazing to see the CRM industry continue to grow at a staggering rate. Because CRM is at the heart of every business that wants to compete on customer experience. It enables companies to access 360-degree views of customers in real time to drive reliable, trusted, […].

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Customer Customer Experience Technology Management 493

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping.

Technology 277

Technology eCommerce Shipping Costs Games 277

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, The transition from BOPIS 1.0 However, BOPIS 2.0

Technology 306

Technology Retail Supplies Sporting Goods 306

Retail TouchPoints

JULY 13, 2022

A bag of spinach that spoils two days after its purchase is the quickest way to lose a loyal customer — especially when it’s a recurring trend. Over his 25-year career, the highly respected industry leader has previously helped build world-class technology companies like Demantra and Profitect.

Customer Experience 292

Customer Experience Customer Retail Operations 292

Forrester eCommerce

MARCH 15, 2022

Luxury brands continue to grapple with their evolving digital go-to-market strategies in the face of ingrained traditions, placing a premium on the in-store customer experience. But it is not a case of digital versus store.

Customer Experience 195

Customer Experience Customer Consumer Marketing 195

iVend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. iVend Retail Management Suite iVend’s retail technology is delivering innovation in retail.

Technology 98

Technology Payment Services Retail Clothing 98

Retail TouchPoints

NOVEMBER 5, 2024

“It gives customers seamless access to everything that the store has to offer: counter departments, order-ahead capabilities, aisle location, deal clipping and more.” Licensing Digital Commerce Technology Given the complexities involved in digital grocery, it’s no surprise that many retailers have outsourced some or all of its elements.

Mobile 275

Mobile Operations Consumer Shopify 275

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. The biggest takeaway from the panel was the importance of flexibility when embracing new technology.

Customer Experience 275

Customer Experience Customer Technology eCommerce 275

Retail TouchPoints

MAY 5, 2021

Let’s explore five key UCC trends and how retailers can leverage them to not just survive but to thrive as we move into the post-pandemic retail environment. Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience.

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Multi-channel Retail Technology Customer Experience 255

Retail TouchPoints

OCTOBER 24, 2023

Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories. We lean into a lot of trending moments, games that are launching and cultural moments.”

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

Digital Doughnut

JUNE 13, 2022

Customer experience has become a decisive factor in choosing between available products and their alternatives and companies are well aware of that. Therefore, marketers have to find new and unconventional ways to improve their customer experience.

Customer Experience 60

Customer Experience Customer Improvements Marketing 60

Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. Here are four retail tech trends I expect to see during the holiday shopping season: 1. The Rise of Sizing Technology.

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Retail Technology Recommendation Information 317