Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

NOVEMBER 29, 2024

In addition, South Korean consumers are known for their quick adoption of new technologies. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

NOVEMBER 12, 2024

QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is becoming more central to creating that retail experience consumers desire.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

DECEMBER 7, 2022

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. That’s what creates an exceptional customer experience.

Customer Experience 317

Customer Experience Payment Services Customer eCommerce 317

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

Technology 302

Technology Retail Supplies Operations 302

Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

Apparel 311

Apparel Accessories Fashion Games 311

Retail TouchPoints

DECEMBER 25, 2023

Helping customers leave the store with everything they need is a key way to enhance the customer experience. But would they know what products could be eliminated from their shelves with a negligible impact on sales if additional space was needed for a new innovation or trending-product? What happens then?

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

MARCH 6, 2024

In an effort to reduce sizing-related return rates, some fashion brands are working with Fit:Match.ai, a ‘digital twin’ matching platform that uses AR body-scanning technology designed to help shoppers select their size more accurately. This is just one example of how companies are utilizing technology innovations to prevent returns up front.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

MARCH 14, 2025

The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Technological advancements, from machinery to software to AI-powered integrations, have yielded several viable solutions for ecommerce logistics automation.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

Technology 289

Technology Retail White Paper Fulfillment 289

Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Have retailers truly embraced certain technologies? We saw the industry embracing this trend in several ways.

Consumer 264

Consumer Games Retail Other 264

Forrester eCommerce

JANUARY 6, 2020

Preparing for this years list of future channel trends has been an immersive experience to say the least. I received 78 briefings from the technology companies who are inventing new ways to […].

Channel 524

Channel Technology Customer Experience B2B 524

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 286

POS Gifts Operations Arts 286

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Real-time Data Integration plays a central role here.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

JULY 24, 2024

Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology. By seamlessly integrating technology with thoughtful design, companies are redefining what it means to experience a brand.

Technology 264

Technology Arts Consumer Operations 264

Retail TouchPoints

SEPTEMBER 4, 2024

Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium.

Technology 278

Technology Payment Services Banking Clothing 278

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 297

Technology Other Consumer Fashion 297

Retail TouchPoints

MAY 1, 2024

With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love.

Technology 312

Technology Arts Payments Customer Loyalty 312

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. The Technology Advantage: Improving Pre-Purchase Experiences 1. Offering AR/VR experiences to bridge the gap.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. Simply asking ‘How was your shopping experience today?’

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. Key ecommerce trends and predictions for 2025 Mobile commerce takes centre stage More than half of online purchases happen on mobile devices and that number is only set to increase.

eCommerce 78

eCommerce Payment Services Payments Retail 78

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. They are part of the community and show genuine excitement while engaging with and helping customers.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 26, 2025

The question becomes, how do we use technology to help us enable real localization? Which is why localization at the scale that CVS aspires to requires technology in addition to the savvy of local merchants. Our merchants want to be out there following the trends, and this gives [them] a lot more time to do that.

Beauty and Health 225

Beauty and Health Sporting Goods Technology Retail 225

Retail TouchPoints

JANUARY 14, 2025

will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The Buckle, Inc.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

OCTOBER 24, 2023

Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories. We lean into a lot of trending moments, games that are launching and cultural moments.”

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Oversight of this type helps ensure that AI-powered personalization respects customer privacy.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 285

ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

MAY 16, 2024

Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 262

Payment Services Technology Payments Retail 262