Retail TouchPoints

DECEMBER 26, 2024

This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. These are just some of the questions that can kickstart retailers endeavors to fight the grocery hopping trend. stores to cross every item off their lists.

Technology 251

Technology Customer Experience Games POS 251

Forrester eCommerce

JULY 4, 2023

The customer journey mapping (CJM) platform landscape is an eclectic, innovative market where vendors’ go-to-market strategies and focus vary. CX pros […]

Customer 369

Customer Marketing Customer Experience Management 369

Retail TouchPoints

NOVEMBER 26, 2024

However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions. There are many reasons why consumers choose the products they buy and the brands they buy them from.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Forrester eCommerce

FEBRUARY 21, 2024

In two new reports on healthcare trends, we explore how HCOs can weather the storm and overcome these challenges. Healthcare organizations (HCOs) are navigating turbulent waters as they confront long-standing industry challenges and broad economic currents. The convergence of these factors tests HCOs’ adaptability and resilience.

Customer Experience 382

Customer Experience Customer 382

Retail TouchPoints

SEPTEMBER 12, 2024

During the upcoming Retail Strategy & Planning Series , experts will explore these trends further to identify top tips and tactics for driving holiday sales results. Although all retailers saw growth year over year, Walmart found favor among families, while Costco saw a boost in its Gen Z customer base.

Retail 306

Retail Merchant Services Channel Consumer 306

Forrester eCommerce

SEPTEMBER 8, 2023

Has The Economy Got You Down? Inflation is rampant, and beleaguered consumers are reeling from high prices.

Consumer 419

Consumer Customer Experience B2C Marketing 419

Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. We saw the industry embracing this trend in several ways. Have retailers truly embraced certain technologies?

Consumer 264

Consumer Games Retail Other 264

Retail TouchPoints

NOVEMBER 6, 2024

This trend suggests that as urbanization expands, so too will the prevalence of porch piracy. For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships. The demographic data is also revealing.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Businesses can find areas to reduce costs without compromising product quality or customer service by tracking all financial aspects, from procurement to delivery.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

NOVEMBER 29, 2024

Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1. Retailers have access to massive amounts of data, much of which is unstructured ranging from product descriptions and images to customer reviews and in-store video feeds. Multimodal AI will unlock new insights and value.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

DECEMBER 6, 2024

A revamped product assortment that leans into trend-forward products and styles mimicking parents’ personal styles, including mini me versions of fashionable items. The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Can you share some examples of what that entails?

Apparel 289

Apparel Fashion Social Media Consumer 289

Forrester eCommerce

FEBRUARY 26, 2025

Plain language is a key driver of CX quality in health insurance, but only half of US online adults who are health insurance customers say its easy to understand their coverage. This key indicator has been trending downwards: It was 57% in 2023 and reached a high of 59% in 2022. Health insurers must act […]

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. The Rise of the Advent Calendar And Cheese Brothers isnt the only brand to capitalize on this trend.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Retail TouchPoints

OCTOBER 31, 2024

With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days. These are just a few examples of how retailers can use mobile wallets to elevate the customer experience and provide the convenience and rewards that high-value, loyal customers crave.

Mobile 297

Mobile Channel Marketing Consumer 297

Forrester eCommerce

OCTOBER 27, 2023

It’s that time of year. The leaves turn color. So do the cups at Starbucks. And retailers lick their lips in anticipation. The media is already agog with all kinds of predictions about the holiday — some surprising, some banal, and some downright wrong. I’ve done the clicking and the reading and wheat-from-the-chaff-separating so you […]

Retail 397

Retail Customer Experience Consumer B2C 397

Forrester eCommerce

AUGUST 28, 2024

My colleague Jitender Migliani and I have just published a report (Consumer Spending And The Economy Grow Despite Persistent Pessimism) based on the H2 2024 US macroeconomic trends and consumer behavior data that we’ve collected and analyzed.

Consumer 261

Consumer Customer Experience B2C Customer 261

Retail TouchPoints

DECEMBER 9, 2024

Instead of waiting for specific sales events, consumers particularly younger ones make purchases year-round, driven by immediate needs or viral trends. Consumers are drawn to the thrill of limited-time offers and viral product launches, making impulsive purchasing decisions based on fleeting trends.

Consumer 277

Consumer Social Media Fulfillment Shipping Costs 277

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. Key ecommerce trends and predictions for 2025 Mobile commerce takes centre stage More than half of online purchases happen on mobile devices and that number is only set to increase.

eCommerce 78

eCommerce Payment Services Payments Retail 78

Retail TouchPoints

JANUARY 14, 2025

will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The Buckle, Inc.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

DECEMBER 23, 2024

Roblox is a place where self-expression, fashion trends and digital culture are shaped, said Winnie Burke, Head of Fashion and Retail Partnerships for Roblox in an interview with Retail TouchPoints. Earlier this year, Walmart introduced real-world commerce to Walmart Discovered, allowing U.S.

X-cart 278

X-cart Payments Fashion Games 278

Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

Apparel 311

Apparel Accessories Fashion Games 311

Forrester eCommerce

JANUARY 16, 2025

Enhancing both brand experience and customer experience has a multiplicative revenue impact. Learn about our new framework for measuring and analyzing the two and how it can point you toward avenues for growth.

Customer Experience 195

Customer Experience Customer B2C B2B 195

Retail TouchPoints

NOVEMBER 12, 2024

Recent Uniqode survey data reveals surprising trends in consumer attitudes towards QR codes: Virtual try-on potential : 40% of respondents showed high interest in using QR codes for virtual try-ons or product visualization. QR codes offer a powerful tool to meet consumer demands for information, value and seamless experiences.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

MARCH 14, 2025

As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences. Previously, she held leadership roles at Yext, Adobe, and Sprinklr.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

NOVEMBER 13, 2024

It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mapping the customer experience is essential to successful development. Intentional pathways create a holistic guest experience. Mercedes-Platz, Berlin.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

MARCH 14, 2025

In today’s luxury landscape, a combination of strong business acumen, creativity, customer-centricity and digital fluency is essential. While the fundamentals of luxury remain constant, we continually adapt our engagement strategies to reflect current trends and challenges within the industry, she added.

Arts 213

Arts Social Media Supplies Customer Experience 213

Forrester eCommerce

FEBRUARY 4, 2025

Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand. And our broader customer experience research […]

Banking 222

Banking Customer Experience Mobile Customer 222

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 289

Accessories Fashion Apparel Toys 289

Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

OCTOBER 27, 2024

Change is a Constant for Gen Z Supercharged by social media, Gen Z trends move fast, so brands need to pick up the pace to keep up.

Social Media 321

Social Media Magazine Consumer Payment Services 321

Retail TouchPoints

OCTOBER 30, 2024

Designing spaces for pets and pet owners is a growing trend that doesn’t show signs of slowing. There is a growing demand for pet-friendly establishments designed with ALL customers in mind. More and more, adaptability is becoming the standard and expectation for the built environments where we live, work and play. Can I Bring My Pet?

Retail 287

Retail Travel Outdoor Arts 287

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

POS 286

POS Gifts Operations Arts 286