Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

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Workshop Cryptography Presentation Technology 276

Forrester eCommerce

MAY 2, 2019

When Forrester’s UX analysts put together our 2019 Digital CX Trends report, two things stood out to me as especially positive changes: First, modern design practices — like workshops, iterative prototyping, and user research — now direct digital CX efforts.

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Workshop Customer Experience Customer 337

Retail TouchPoints

JUNE 18, 2020

With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers.

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Workshop Gifts Games Other 267

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., For more than 26 years, Build-A-Bear Workshop has become known, and beloved, for its highly interactive visitor experience.

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Customer Data Workshop Customer POS 297

Forrester eCommerce

SEPTEMBER 25, 2024

So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. Going agile” is not easy. Agile does […]

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Workshop Customer Experience Management Customer 221

Retail TouchPoints

JANUARY 20, 2023

Building on its longstanding monthly kids’ workshops, the Build A Birthday parties will include DIY project kits for attendees to build wooden castles, race cars, custom wall shelves and other creations. Packages begin at $349 for 12 seats, with add-ons like food from Domino’s and Lowe’s party favors available.

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Workshop Gifts Books Improvements 278

Retail TouchPoints

APRIL 22, 2022

When every trip a shopper makes to the store needs to be maximized, it’s vital for all those responsible for the customer experience to work together, both online and offline,” Esposito added. The sessions and workshops will be chock-full of information and insights, but they won’t be the only opportunity for learning.

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Workshop Omnichannel Arts Fulfillment 327

Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This customer experience, though, needs to be right for your brand.

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Workshop Channel Travel Customer Experience 312

Retail TouchPoints

NOVEMBER 14, 2023

Under Natura &Co’s ownership since 2017, The Body Shop redesigned its stores and enhanced the customer experience via its Changemaking Workshop. The retailer, which became a certified B Corp. stores in April 2022.

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Workshop Fashion Customer Experience Retail 258

Forrester eCommerce

MARCH 18, 2025

On that Monday, I had to get to Toronto for a client workshop, but luckily, I didn’t have to take the Delta connection through Minneapolis because Air […] A Crisis In The Air Over the years that I’ve lived in Cincinnati, my nonstop options have dwindled as Delta has made a steady retreat from this market.

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Workshop Marketing Customer Experience B2C 195

Retail TouchPoints

AUGUST 13, 2024

In addition to offering more sustainable options in-store, we’re working to inspire our customers to love and wear their existing clothes for longer, by making them more durable and offering workshops and online tutorials on how to repair and re-wear their clothes,” said the spokesperson. “In

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Supplies Customer Workshop Clothing 264

Retail TouchPoints

JANUARY 11, 2024

The Big Show also will host a half-day workshop on Tuesday, Jan. Limited to 120 executives, the workshop will feature speakers from Amazon , Macy’s, GoodwillFinds, Trove and the Ellen MacArthur Foundation, along with NRF VP for CSR and Sustainability Scot Case. 16 focused on creating a profitable and circular retail industry.

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Workshop Supplies POS Presentation 275

Bryan Eisenberg

MAY 25, 2017

We’ve created a short list: Customer Experience Planning : We conduct workshops/ projects where we plan and optimize digital and real world experiences to increase sales, retention, and satisfaction. This includes commerce redesigns, process changes, continuous optimization, etc.

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Workshop Customer Retention Customer Experience Omnichannel 150

Retail TouchPoints

NOVEMBER 27, 2023

This year the program supports Sesame Workshop , EmbraceRace and Roots ConnectED. Baby and child gear retailer Munchkin , which already donates all the profits generated on Mondays to organizations supporting anti-racism and inclusive education via its Radiant Colors program, has extended its gifting time frame to include Giving Tuesday.

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Workshop Retail Gifts Operations 263

Bryan Eisenberg

OCTOBER 26, 2018

Here is an example : Jeffrey and I are wrapping up a new keynote/workshop for 2019 titled, Revenue Blind Spots: Increase Your Sales with the Persuasive Momentum Framework. Customers expect seamless and consistent positioning, messaging and engagement. Teams use these action plans, innovating customer experiences to increase sales.

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Workshop Customer Experience Improvements Customer 202

Optimizely

AUGUST 20, 2019

To find out, we ordered this ZZ plant and tracked every step of the brand’s marketing and customer experience. You can even attend online or in-person workshops to learn plant care from the experts. Even if you relentlessly kill plants, The Sill’s easy-to-care-for indoor plants will bring out your nurturing side.

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Marketing Workshop Outdoor Subscription 285

Retail TouchPoints

JUNE 30, 2023

These include experiential programs where customers can learn and engage in everything from workshops to shared hobbies with others. The engagement we saw with our Alice’s Table workshops led us to bring a new offering to our customers for Mother’s Day — a live shopping event.

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Customer Workshop Gifts Multi-channel 277

Retail TouchPoints

DECEMBER 20, 2024

Empowering Sellers Year-Round Poshmarks biggest event of the year is PoshFest , an offsite multi-day event that brings hundreds of sellers together for interactive workshops and sessions that give them the tools and best practices they need to scale their resale businesses.

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Events Multi-channel Workshop Webinar 147

Retail TouchPoints

APRIL 21, 2022

Managing Marketplace Mania Whether you’re looking to sell on increasingly popular marketplaces or you’re a retailer looking to establish (or expand) your own, #RICE2022 has multiple workshops and sessions to guide you, including: Maximize Marketplace Revenue: Listings, Operations, Strategy and Optimization.

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Retail Workshop Events Consumer 278

Retail TouchPoints

SEPTEMBER 20, 2024

This approach creates a seamless customer experience and amplifies the effectiveness of campaigns that CPGs wish to conduct, making retailers’ RMNs that do this well stand out from the rest. Retailers should emphasize their ability to maintain consistent messaging and branding across in-store, online, mobile and social media platforms.

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Retail Workshop Social Media Omnichannel 278

Retail TouchPoints

AUGUST 23, 2023

From moving checklists to DIY guides, product recommendations, design inspiration and even virtual workshops, the online hub helps bring Home Depot’s expertise directly to customers via their digital devices.

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Workshop Consumer Improvements Recommendation 246

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. But the retailers that invested in omnichannel capabilities were able to adapt and survive.

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Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

JUNE 25, 2024

Additionally, TJ Maxx, along with Dress for Success and Save the Children , will host a series of inspiring workshops led by experts like author Amanda Montell , basketball coach Sydney Carter and astronaut Kellie Gerardi. The content will be available beginning July 30, 2024.

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Workshop Marketing Other Retail 264

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Multidev helps retailers to remain constant in this changing environment.

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Customer Experience Customer Retail Omnichannel 106

Retail TouchPoints

SEPTEMBER 16, 2022

These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. As part of its initiative to provide greater loyalty rewards, IKEA U.S. This latest push by IKEA U.S.

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Home Furnishings Workshop Customer Loyalty Events 263

Retail TouchPoints

SEPTEMBER 19, 2024

This open-air mall is more than a place to buy things; from culinary workshops in herb gardens to yoga sessions in a community garden and a market-style eatery with artisan restaurants, bars, cafés and a fitness studio, it’s a place where shoppers can spend quality time in the neighborhood and feel a little closer to nature at the same time.

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Retail TouchPoints

OCTOBER 22, 2024

She also is building a new customer experience integration organization to deliver more unified end-to-end customer journeys. The retailer offers free workshops as part of the MyLowe’s Rewards program and these in-person experiences tend to book quickly. For marketers, incrementality is paramount,” Wilson said.

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Shipping Costs Customer Experience Workshop Improvements 256

Retail TouchPoints

JUNE 21, 2022

The exhibition has been designed to bring fans of the brand closer to the 185-year-old jewelry house through “Late” evenings at the museum, events, talks and workshops with experts in jewelry, art, design, fashion and culture. Complimentary tickets are available onsite or through the Tiffany & Co.

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Jewelry Workshop Arts Gifts 275

Retail TouchPoints

DECEMBER 4, 2023

Each CAMP Club will be themed to fit the location, featuring sensory, visual and experiential play within the following pillars: Creative Corner, which will provide guided arts and crafts workshops, slime-making lessons at CAMP’s Signature Schmutz Bar and other hands-on experiences; Learning Through Play , which will provide children with interactive (..)

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Travel Workshop Arts Games 264

Retail TouchPoints

JULY 20, 2023

The new Ashley transcends the mere feeling of home, and our customers will find the great quality they have always loved but with all new looks and prices.” Ashley will celebrate the store updates with in-store events featuring giveaways, free workshops with local design experts and more.

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Workshop Events Gifts Customer 245

Retail TouchPoints

DECEMBER 19, 2022

“This anticipated entry into the metaverse with Build-A-Bear Tycoon on Roblox provides a fantastical venue for users and fans across ages to create their own Build-A-Bear virtual world, including our beloved ‘workshop’ and other amazing — and sometimes unexpected — locations, along with furry friend companions to join the fun.”.

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Games Workshop Digital Currency Accessories 189

Retail TouchPoints

SEPTEMBER 30, 2022

Use OOH campaigns and in-store audio media to keep customers informed about ongoing promotions and retailer efforts to support them in a difficult time. . Taking an omnichannel approach with geotargeted advertising can further enhance the in-store customer experience and drive marginal gains on spending per visit.

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Marketing Retail Comparison Shopping Workshop 298

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. What will Participants of 2021 Make it Big Virtual Conference Learn? Harnessing the Power of AI to Sell More.

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eCommerce Merchant Services BigCommerce Payment Services 211

Kissmetrics

DECEMBER 2, 2020

Examples include: Nissan letting consumers design their own cars , right down to the engine color Lenovo allowing customers to build their own custom laptops Build-A-Bear Workshop focusing on unique customization from the ground up. These examples showcase the importance of offering customization and customization.

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Customer eCommerce Customer Experience Consumer 267

GetElastic

OCTOBER 4, 2018

The session and workshop packed event left no room to question “should I” or “shouldn’t I” It was all about the “how” Needless to say, Andy Hoar put on quite a show. Key Takeaways: B2B buyers demand remarkable customer experience. It begs the question why?

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B2B Workshop Electronics B2C 162

365 Retail

NOVEMBER 28, 2024

Best Sustainable Initiative by a Retail Brand Ingka Group – One Drop Store Located in Livat Wuxi, this initiative empowers individuals with disabilities through vocational training, inclusive workshops, and a trust-based retail model. The post Winners Announced for MAPIC Awards 2024 appeared first on Retail News and Events.

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Food and Beverages Leisure Workshop Arts 65

365 Retail

JULY 11, 2024

With each new store opening, Hobbycraft aims to create a community of makers through expert crafting colleagues, dedicated craft spaces, and customer experiences ranging from workshops to live demonstrations. Hobbycraft’s new stores also host regular workshop sessions led by store colleagues.

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Workshop Arts Social Media Presentation 110