Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Be Transparent About Inventory Challenges .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Smile.io

SEPTEMBER 5, 2024

One common goal in every ecommerce industry is to acquire and retain loyal customers. Customer loyalty is important to fuel the growth of a business, and a common retention strategy ecommerce businesses use is loyalty and reward programs. A loyalty program can be optimized differently in every industry.

Customer Loyalty 73

Customer Loyalty Customer Customer Retention Reference 73

Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

Customer Loyalty 272

Customer Loyalty Customer Arts Omnichannel 272

Retail TouchPoints

JULY 12, 2024

Fostering and maintaining customer loyalty over the long term has enormous implications on ecommerce and physical retail, and going to the tired old playbook of faster delivery won’t ensure success. Breaking down information silos and adding some of the basics allows for a humanized AI experience that is actually pleasant.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Loyalty program engagement is on the decline , and active use of loyalty programs is decreasing by 2-3 percent per year.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

SheerID

AUGUST 18, 2022

Customer loyalty is crucial to the success of businesses. Learn why it is important, how to measure it, and tips for building customer loyalty.

Customer Loyalty 183

Customer Loyalty Definition Customer Blog 183

Retail TouchPoints

JULY 6, 2023

All in all, incorporating sustainability into the business plan and ultimately in a loyalty program will be the cornerstone of customer loyalty and will ensure that your program is as successful as it can be to strategically outshine your competition. Tausif Khiani leads Capgemini ’s Hospitality Industry Portfolio.

Customer Loyalty 272

Customer Loyalty Customer Retail Financial Services 272

Fabric

MARCH 7, 2024

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust, and positive word-of-mouth. Post purchase communications : may entail recommendations, promotions, rewards, loyalty program enrollment, customer referrals, or other incentives to build customer loyalty.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Omniconvert

JANUARY 13, 2023

This blog post delves deeply into the most crucial KPIs and metrics for customer loyalty. The post Customer Loyalty Metrics: winning customers and influencing sales. Get ready for formulas, examples, and a highlight reel of each metric. appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 148

Customer Loyalty Customer Blog eCommerce 148

Retail TouchPoints

MAY 25, 2022

Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. With increased personalization becoming more important to consumers, how can you strike the right balance between creating a bespoke experience and respecting your customers’ right to privacy?

Customer Loyalty 316

Customer Loyalty Customer Consumer Gifts 316

Omnisend

MARCH 22, 2023

There are different types of rewards and recognition programs that businesses can offer their consumers, but the challenge lies in how well the loyalty program objectives are met—such as helping the business grow or raising brand awareness. Here are 6 reasons you should focus on fully establishing your loyalty programs.

Customer Loyalty 155

Customer Loyalty Customer Customer Retention Recommendation 155

Retail TouchPoints

AUGUST 17, 2020

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be the most significant. Winning and keeping customer loyalty has been a long-standing challenge in the industry, but the pandemic has forced consumers to switch brands for new reasons: price, scarcity and availability.

Customer Loyalty 305

Customer Loyalty Customer Apparel Consumer 305

Omniconvert

NOVEMBER 18, 2022

Read on and discover what Customer Stickiness means, its importance, and how it relates to sustainably growing your business. The post Customer Stickiness and its connection to Customer Loyalty appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 140

Customer Loyalty Customer Blog eCommerce 140

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 72

Customer Loyalty Omnichannel Payment Services Customer 72

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 62

Customer Loyalty Customer Beauty and Health Food and Beverages 62

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Omnisend

SEPTEMBER 7, 2023

Reading Time: 6 minutes 5 customer loyalty email examples that work When you think of loyalty, what comes to mind? Customer loyalty to businesses isn’t that much different. How can email marketing impact customer loyalty? 5 customer loyalty email examples 1.

Customer Loyalty 89

Customer Loyalty Customer Social Media Other 89

Optimizely

NOVEMBER 22, 2018

With the right strategy, you can drive true customer loyalty. . The post How Ecommerce Discounts Hurt Customer Loyalty appeared first on Zaius. You’ll attract fewer voucher vultures who are only looking for the best deal and may never be seen on your site again.

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

SheerID

JANUARY 8, 2024

Start the new year right with these expert marketing tactics for boosting customer loyalty after the holidays.

Customer Loyalty 88

Customer Loyalty Customer Marketing Blog 88

Omniconvert

JUNE 17, 2021

This is a guide for you on how to use video marketing throughout your customer journey to create and maintain loyalty. The post How to Build Customer Loyalty Using Video appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 148

Customer Loyalty Customer Blog eCommerce 148

SheerID

NOVEMBER 1, 2023

SheerID's Bill Schneider sits down with Wharton Professor of Marketing Peter Fader to discuss how brands should address customer loyalty.

Customer Loyalty 109

Customer Loyalty Customer Marketing Blog 109

Omniconvert

OCTOBER 20, 2022

We've prepared the ultimate guide on Customer Loyalty to help you become a company that uses CLV as the North-Star metric. The post Customer Loyalty: the Ultimate Guide appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 78

Customer Loyalty Customer Blog eCommerce 78

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Case in point: the Kroger Zero Hunger Zero Waste initiative.

Customer Loyalty 278

Customer Loyalty Customer Beauty and Health eCommerce 278

FastSpring

JANUARY 7, 2021

What we’re trying to say here is, loyal Thomas the Tank Engine fans become loyal customers. What is customer loyalty? Loyalty is an emotion that stems from feeling engaged in something or someone. Statistically, the majority of your future profits will come from your existing customers over new ones.

Customer Loyalty 147

Customer Loyalty Customer Toys Recommendation 147

Retail TouchPoints

FEBRUARY 6, 2023

By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. Delivery personas are powerful in that they can reduce delivery costs, improve delivery-related revenue and customer loyalty. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Optimizely

OCTOBER 30, 2018

In this whitepaper, we’ll break down everything you need to do to be successful at lifecycle marketing and earn your customers’ loyalty. High-performing customer lifecycle campaigns to run. The post WHITEPAPER: Lifecycle Marketing is The Key to Long-Term Customer Loyalty appeared first on Zaius.

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Customer Loyalty Marketing Customer B2C 231

Retail TouchPoints

JUNE 29, 2022

American consumers are right to feel like they can’t catch a break right now. Just as people were eagerly starting to put a trying pandemic behind them, another formidable beast entered the room: inflation. inflation shot up to a 40-year high of 7% before showing signs of slowing down in April.

Customer Loyalty 243

Customer Loyalty Customer Consumer Events 243

Forrester eCommerce

FEBRUARY 13, 2024

I regularly have discussions with clients who want to create a loyalty program.

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Customer Loyalty Customer B2C Consumer 259

Retail TouchPoints

JULY 1, 2021

Why does customer loyalty work? Higher Revenue Comes From Loyalists : On average, loyalty members are spending $10 more in-store than non-loyalty members. A mere 5% increase in customer retention can increase a company’s profitability by 75%.

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Customer Loyalty Customer Customer Retention X-cart 225

Optimizely

AUGUST 28, 2018

And word-of-mouth advertising from brand advocates is very powerful and can drive long-term customer loyalty. If you connect up your marketing and customer service data, you can turn a negative situation into a positive by providing a superior customer experience to all of your buyers.

Customer Loyalty 210

Customer Loyalty Improvements Customer Social Media 210

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 83

Customer Loyalty Customer Retail eCommerce 83

RTP blog

APRIL 23, 2018

It is clear that retailers need to change in order to keep their customers coming back time and time again. This is especially important when adding a new customer could cost up to 25 times more than retaining an existing one. What Is Customer Loyalty? Loyalty is a strong feeling of support or allegiance.

Customer Loyalty 150

Customer Loyalty Customer Social Media Games 150

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. In fact, studies have shown that 69% of consumers are influenced by retailers that offer loyalty and rewards programs.

Customer Loyalty 177

Customer Loyalty Customer Retention Customer eCommerce 177

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 85

Customer Loyalty Customer Jewelry Social Media 85