Retail TouchPoints

JULY 12, 2024

Fostering and maintaining customer loyalty over the long term has enormous implications on ecommerce and physical retail, and going to the tired old playbook of faster delivery won’t ensure success. Breaking down information silos and adding some of the basics allows for a humanized AI experience that is actually pleasant.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

JANUARY 1, 2025

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust and positive word-of-mouth. It encompasses the period after the purchase is made, extending from order confirmation to product delivery and beyond.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JANUARY 6, 2025

Building Resilience for the Future The complexity of navigating the return of tariffs underscores the importance of adopting proactive strategies that strengthen supply chain networks and foster deeper customer loyalty. Nearshoring production can reduce logistical risks and tariffs.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Forrester eCommerce

NOVEMBER 12, 2020

This holiday season, maintaining (and tapping into) your customers’ loyalty has never been more critical. As you plan for holiday shopping – and the inevitable returns that will follow in January – loyalty marketers must: Show, not tell.

Gifts 485

Gifts Customer Loyalty Customer Marketing 485

Groove

OCTOBER 10, 2024

Post-Purchase Follow-Up A key to driving repeat business is to keep customers engaged after their initial purchases. They are a powerful tool for increasing customer loyalty. Tip : Use personalized product recommendations based on the customer’s previous purchases to make your follow-up emails more relevant and valuable.

Shopify 354

Shopify Merchant Services Marketing Recommendation 354

Groove

JULY 26, 2024

Managing customer churn and increasing lifetime value are two of the most common initiatives our marketing team is given when working with an organization to grow revenue. The reality is both of these elements can be defining KPIs for your business and a critical intersection for organizations looking to improve customer loyalty.

Customer Loyalty 195

Customer Loyalty Customer Point of Sale Accessories 195

365 Retail

FEBRUARY 9, 2025

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Forrester eCommerce

FEBRUARY 13, 2024

I regularly have discussions with clients who want to create a loyalty program.

Customer Loyalty 259

Customer Loyalty Customer B2C Consumer 259

Groove

DECEMBER 11, 2024

Weve helped several clients set up loyalty programs. As a result, customer loyalty programs often deliver enough value that buyers are willing to provide contact information to participate. This is especially true if you use strategies like gamification and referral bonuses to make your reward program even more enticing.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Groove

OCTOBER 14, 2024

Loyalty programs: Reward customers for choosing your business by offering incentives to spend more. Check out this example of how Predator Nutrition , a UK-based health and wellness company, increased its AOV by 33 percent after introducing a customer loyalty program. Reach out to us today for a consultation.

Shipping Costs 357

Shipping Costs Improvements Shipping eCommerce 357

Retail TouchPoints

JANUARY 13, 2025

By improving the shopping experience on the front end whether through generative AI, AR/VR technologies or optimized product syndication they can drastically reduce the volume of returns, preserve their margins and enhance customer loyalty.

Retail 298

Retail BigCommerce B2C Channel 298

Forrester eCommerce

JANUARY 19, 2022

Emotion is key to differentiated experiences that drive customer loyalty. Contrary to popular belief, making customers feel content, happy, or delighted impacts loyalty less than making customers feel respected, understood, valued, or confident. […]. But many companies get emotion wrong.

Customer 370

Customer Customer Loyalty 370

Groove

NOVEMBER 7, 2024

Well-integrated experiences improve customer loyalty; shoppers feel as though they can easily connect with the company and trust what it tells them. Omnichannel eCommerce Pros and Cons Omnichannel eCommerce, on the other hand, creates a consistent experience that users often appreciate.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 24, 2024

This intersection of consumer trends and technological innovation presents a promising opportunity for retailers to cultivate customer loyalty and stay ahead in an increasingly competitive market landscape. One of the longstanding challenges in this sector has been the arduous task of finding suitable manufacturing partners.

lightspeed 278

lightspeed Consumer Customer Loyalty Operations 278

My Wife Quit Her Job

SEPTEMBER 4, 2024

You’ll learn practical, no-nonsense tips for building stronger customer relationships and increasing repeat sales. Whether you’re just starting or looking to refine your approach, these insights will help you boost your bottom line and create lasting customer loyalty.

Customer 296

Customer Customer Loyalty eCommerce 296

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Retailers are caught in a difficult position.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

MARCH 10, 2025

Hawkins experienced this culture gap firsthand as he helped his former company, Green Hills , develop its customer loyalty initiatives. In many cases, the technology works great, but the people don’t accept it, Hawkins noted. In those cases, you have to let the value of the technology speak for itself, he said.

Retail 200

Retail Technology Customer Loyalty Books 200

Retail TouchPoints

DECEMBER 4, 2024

Because the team’s office is a short distance away, it creates a clear pipeline from the store floor to the executive team, which can help improve the brand’s feedback loop and foster customer loyalty. We’ve done events where customers have come up to me because I host all our livestreams.

Travel 296

Travel Retail Demo Customer 296

Forrester eCommerce

SEPTEMBER 5, 2024

The data from Forrester’s High-Performance IT Survey, 2024, is in, and the results are clear: Businesses supported by high-performance IT shops achieve significantly stronger customer loyalty, engagements, and referrals. They also deliver better business outcomes and experience growth that is 1.8x faster than their peers.

Technology 273

Technology Customer Loyalty Customer Information 273

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Forrester eCommerce

NOVEMBER 28, 2023

Use our tips to help your email programs will perform better and grow your long-term customer loyalty this holiday season.

Customer 259

Customer Customer Loyalty Marketing B2C 259

Retail TouchPoints

JULY 31, 2024

We believe Etsy Insider can become an important lever in turning our strong brand affinity into customer loyalty,” said Simona Shakin, VP, Product and Retention Marketing at Etsy in a blog post. The program will be funded by Etsy and through a planned membership fee, with no cost to Etsy sellers. “We

Shipping Costs 289

Shipping Costs Customer Loyalty Gifts Shipping 289

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

SEPTEMBER 1, 2022

Unified commerce platform Kibo has launched Kibo Subscriptions Management, designed to help retailers drive sales and customer loyalty by enabling revenue streams from products and services offered on a subscription basis.

Subscription 290

Subscription Management Retail Customer Loyalty 290

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 278

Customer Loyalty Customer Experience Payment Services Social Media 278

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

APRIL 18, 2022

The brand faced issues including cart abandonment, limited shopper engagement and lukewarm customer loyalty. The Victoria, Australia-based company was resistant to using site-wide promotions to boost sales and AOV, worried that these tactics would dilute the brand’s reputation as a premium line of goods.

eCommerce 328

eCommerce Customer Loyalty eCommerce Platforms Shopify 328

Forrester eCommerce

NOVEMBER 30, 2023

The 2023 Customer Obsession Awards will recognize organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement. Learn more and nominate yourself now.

Customer 243

Customer Customer Loyalty Customer Experience B2C 243

Retail TouchPoints

DECEMBER 1, 2022

The solution was created to help retailers build their CX business case, understand their CX maturity, illuminate ways to generate ROI and help define a solid CX strategy to drive desired business and customer outcomes. Additionally, its more than 80 pre-built journeys aim to drive customer loyalty, spark upsells and lead to faster ROI.

Customer Experience 277

Customer Experience Customer Retail Customer Loyalty 277

lateshipment

NOVEMBER 3, 2024

In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. That brings us to today’s customers demanding seamless, hassle-free returns and exchanges, and your efforts to deliver on them to build customer loyalty.

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

Retail TouchPoints

OCTOBER 18, 2024

Dollar General will kick off a new customer loyalty program for its pOpshelf banner by the end of this year, offering 10 reward points for each dollar spent and a $5 reward for every 1,000 points accumulated. Exclusive loyalty program perks will include 15% birthday rewards and double points days.

Customer Loyalty 255

Customer Loyalty Download Mobile Operations 255

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329