My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. In fact, studies have shown that 69% of consumers are influenced by retailers that offer loyalty and rewards programs.

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lateshipment

MARCH 25, 2025

In todays e-commerce-driven world, the journey from I need this to Finally, its mine! In this article, we break down what makes the elusive online shopping journey, why it’s important, and the challenges e-commerce businesses need to guard against. is anything but simple. What is the Shipping Journey?

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GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. Increase customer retention – in addition to making the customer feel valued, you increase customer satisfaction and, ultimately, retention.

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lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one.

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Customer Retention eCommerce Customer Social Media 130

Optimizely

JULY 24, 2018

Repeat customers are truly the lifeblood of any ecommerce store. In fact, repeat customers are responsible for generating 40% of a brand’s revenue. Getting your customers to make that second purchase is crucial. The post 4 Ways to Encourage a Repeat Purchase in Ecommerce appeared first on Zaius.

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X-cart eCommerce Customer Retention Customer 334

Kissmetrics

MARCH 23, 2018

When it comes to e-commerce marketplace dominance, Amazon is at the top of the food chain. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. online retail sales.

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BigCommerce

JUNE 13, 2017

After all, the sure fire sign of a healthy brand is a growing number of repeat purchases from already existing customers. The above is a screenshot of BigCommerce’s out-of-the-box ecommerce analytics Customer report. You can clearly see the number of new vs. returning customers. Get S Loyalty Now to Increase Your LTV.

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Shipping Costs Customer Customer Loyalty Social Media 417

Omniconvert

APRIL 29, 2021

What is the difference between customer loyalty and customer retention? We're also tackling 6 points on how to boost customer loyalty and retention. The post Customer Loyalty vs Customer Retention: What’s The Difference?

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Customer Retention Customer Loyalty Customer Blog 78

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

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eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Optimizely

OCTOBER 22, 2020

Loyalty programs have come a long way since Betty Crocker first introduced its box top coupons in 1929, ushering in a new era of modern customer loyalty. Today, brands no longer have to be retail icons or superpowers to be able to launch loyalty programs.

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Payments Customer Loyalty Customer Retention Payment Services 367

lateshipment

JULY 31, 2023

There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. Essential free e-commerce marketing tools to outshine your competitors 1.

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Optimizely

OCTOBER 23, 2019

“COOLA customers share our passion for healthy suncare. Now, with a unified customer view, we’re deepening the connection and cultivating the relationship with our loyal customers.” — Casey Bartels Sr. E-Commerce Marketing Specialist.

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Customer Loyalty Customer eCommerce Marketing eCommerce 30

BigCommerce

APRIL 18, 2018

The most successful ecommerce and retail businesses are metrics obsessed. How to Measure Ecommerce Success. To properly measure ecommerce success, you need to have 3 main goals in mind: Selecting the right ecommerce key performance indicators (KPIs) and then tracking/measuring their corresponding metrics.

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MakeWebBetter

MAY 27, 2020

Do you have a strong customer base for your eCommerce business? Or are your customers floating in uncertainty whether to buy from you or your competitors? Without customers, your business will just be a static structure, restricted and constrained in your own corner — it doesn’t even matter whether it’s online or offline. ‘A

Customer Retention 130

Customer Retention Customer eCommerce Customer Loyalty 130

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

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Customer Loyalty Social Media Customer Customer Retention 167

Kissmetrics

MARCH 2, 2021

Example 1: An E-Commerce Company. In this example, we take a fictitious e-commerce company that sells organic food products. In general, this metric helps you form a more accurate understanding of what the customer acquisition cost means to your company. per customer = $2.00. Customer Lifetime Value.

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Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. Additionally, loyal customers spend up to 67% more than new customers.

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Recommendation eCommerce Customer Loyalty Customer Retention 191

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

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lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Omnisend

MARCH 22, 2023

Reading Time: 4 minutes The purpose of loyalty programs is to offer customers access to exclusive prices and loyalty discounts. This can help not only with purchasing behavior, but also with customer retention. The best loyalty programs have the power to transform a business into a customer-centric profit machine.

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Customer Loyalty Customer Customer Retention Recommendation 155

Ecommerce Platforms

NOVEMBER 11, 2019

The bottom line is, it’s way cheaper to keep a good rapport with your regular customers; just like the fortified bond, you could have for your pet. . Put differently, an ecommerce retailer needs customers to hit the checkout button over and over again. . And to do that concisely, a wide-reaching loyalty program would suffice.

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Omniconvert

OCTOBER 11, 2020

As if converting strangers into customers wasn’t hard enough, keeping those customers in your pockets is no easy task either. The post 6 Best Types of Customer Loyalty Programs to Boost Customer Retention appeared first on ECOMMERCE GROWTH Blog.

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Customer Retention Customer Loyalty Customer Blog 78

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

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Customer Retention Customer Payment Services Subscription 148

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

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Customer Loyalty eCommerce Customer Shipping Costs 130

Omniconvert

NOVEMBER 18, 2022

Read on and discover what Customer Stickiness means, its importance, and how it relates to sustainably growing your business. The post Customer Stickiness and its connection to Customer Loyalty appeared first on Omniconvert Ecommerce Growth Blog.

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Customer Loyalty Customer Blog eCommerce 140

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

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Customer Loyalty Customer Retail eCommerce 110

lateshipment

OCTOBER 30, 2023

However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

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Omniconvert

FEBRUARY 13, 2020

We’ve already talked in great detail about customer retention in our previous articles, so today we’re focusing on one niche. The post Customer Retention for eCommerce appeared first on ECOMMERCE GROWTH Blog.

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Customer Retention eCommerce Customer Article 78

lateshipment

MARCH 28, 2025

Think of it as the boomerang effect of e-commerce. A customer orders a pair of shoes, but they don’t fit quite right. You see, for e-commerce businesses, managing this return journey efficiently is just as crucial as delivering orders in the first place. So, back they go! But why does it matter so much?

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Optimizely

JULY 31, 2018

But that doesn’t mean everyone should, especially in the ecommerce world. What makes the best ecommerce podcasts stand out? Take a cue from these 25 ecommerce podcasts, which we’ve selected as our favorites in the genre. For many ecommerce professionals, this one needs no introduction. The Turnaround. eCommerceFuel.

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eCommerce Shopify SEO Customer Retention 223

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Simple loyalty program.

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Customer Loyalty eCommerce Customer Social Media 98

Optimizely

JULY 26, 2018

Ecommerce is more competitive than ever. Marketers everywhere are all hyper-aware that the cost of paid ads is rising across platforms, Amazon continues to gobble up the market, and new ecommerce brands pop up each day. It’s simply not realistic to continue to rely on new customer acquisition alone to drive your revenue growth.

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Webinar eCommerce Customer Retention B2C 150

lateshipment

MARCH 7, 2025

References When you are courteous enough to send your customers a mailer saying thanks, a random wish here and there or even a mailer asking if they’re satisfied with the purchase and the experience, they are bound to think highly of you and refer you to others. In short, it is what keeps your customers coming back for more.

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Shipping Costs Customer Retention Reference eCommerce 130

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

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Omniconvert

SEPTEMBER 1, 2020

Customer retention is a subject near and dear to our hearts – that’s why you’ll find several articles on our. The post Customer retention tools appeared first on ECOMMERCE GROWTH Blog.

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Customer Retention Customer Article eCommerce 78

Smile.io

FEBRUARY 2, 2024

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.    Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. With 10 years as a top ecommerce solution, Smile.io And we can prove it. 

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Optimizely

JULY 2, 2019

Ecommerce is growing incredibly fast — up more than 15% year over year in 2018, and on track for even more growth this year. There are hundreds of thousands of ecommerce businesses vying for the consumer’s short attention span, and we’re not even talking titans like Amazon. A Brief Rundown Of The Ecommerce Sales Funnel.

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