BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. How to Calculate Customer Lifetime Value.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Omniconvert

APRIL 29, 2021

What is the difference between customer loyalty and customer retention? We're also tackling 6 points on how to boost customer loyalty and retention. The post Customer Loyalty vs Customer Retention: What’s The Difference?

Customer Retention 78

Customer Retention Customer Loyalty Customer Blog 78

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 111

Customer Loyalty Improvements Customer Social Media 111

Kissmetrics

SEPTEMBER 13, 2017

Customer loyalty (for Ecommerce companies). Here’s how to go about mapping behavioral metrics into these key business drivers. This ends up being quite helpful for determining just how active your users are on the whole. Customer Loyalty (Ecommerce). Finally there’s the matter of customer loyalty.

Customer Loyalty 223

Customer Loyalty Customer Retention Customer Improvements 223

lateshipment

MARCH 9, 2022

Late and inaccurate deliveries have a direct impact on your reputation, customer loyalty, and bottom line. The post How to Deal With Shipping Delays appeared first on Lateshipment.com Blog. Last but not the least, here are some facts to defend our statement. The impact of shipping delays on key metrics. Or still have questions?

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Kissmetrics

APRIL 30, 2021

This makes it difficult to decide whether it’s the right choice for you, especially if you don’t understand how it works and how it can make you money. Before we jump into the good stuff (like how to make money with an MOQ), let’s dive into the minimum order quantity definition. How to Calculate Your MOQ.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Amazon model.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Smile.io

SEPTEMBER 5, 2024

One common goal in every ecommerce industry is to acquire and retain loyal customers. Customer loyalty is important to fuel the growth of a business, and a common retention strategy ecommerce businesses use is loyalty and reward programs. A loyalty program can be optimized differently in every industry.

Customer Loyalty 85

Customer Loyalty Customer Customer Retention Reference 85

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? You are never done building your marketplace if you want to stay agile and cultivate customer loyalty.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. We’re sharing tips on how to choose a BigCommerce Agency and why working with an Elite BigCommerce Partner will guide your eCommerce store in a positive direction. Conclusion.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Optimizely

JULY 2, 2019

But first, you have to figure out when and where you’re losing customer today. Here’s how to optimize your marketing strategy and improve your ecommerce sales funnel for higher revenue. Action: The end goal of every sales funnel is for the consumer to complete a purchase and become a customer. Awareness Generated.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement.

Customer Retention 87

Customer Retention Customer Social Media Merchant Services 87

Inflow Insights

JANUARY 24, 2022

It also focuses on building customer loyalty. Loyal customers decrease the cost of acquiring new customers while increasing the number and value of sales. How Do Social Media & Customer Loyalty Work? Brand loyalty comes with tremendous rewards for eCommerce businesses. Focus on stories.

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

Omniconvert

JULY 13, 2020

Customer retention can be considered one of the most critical aspects of business development. Your loyal customers don’t just buy. The post How to measure customer retention? 7 Key metrics you need to know appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Humanizing Your Brand Gives a Customer-Centric Approach.

PPC 195

PPC Customer Retention Social Media Consumer 195

Kissmetrics

OCTOBER 24, 2017

A Twitter research study found that “when a customer tweets at a business and receives a response, they are willing to spend 3–20% more on an average priced item from that business in the future.” Plus, customers are 44% more likely to share their experiences. Social listening is helpful for determining how to engage your customers.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

lateshipment

MARCH 7, 2025

Read More: How to Improve Brand Experience via Post-purchase Communication 2. However, some metrics can give you an overall sense of how well your post-purchase efforts are working. Here are 3 metrics that can tell you more about how you engage customers post-purchase: 1.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Smile.io

MARCH 13, 2025

We break down 10 reasons customers are abandoning your loyalty program, and how to actually save them. The State of Ecommerce Customer Loyalty in 2025 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2025.

Customer 78

Customer Events eCommerce Customer Experience 78

Optimizely

JULY 26, 2018

It’s simply not realistic to continue to rely on new customer acquisition alone to drive your revenue growth. Instead, you have to build a strong brand that centers around customer loyalty and customer retention. How to optimize your customer lifecycle with repeat purchases in mind.

Webinar 150

Webinar eCommerce Customer Retention B2C 150

Smile.io

NOVEMBER 15, 2023

But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty? Why is customer loyalty important?   Loyal customers are a valuable asset for every brand.

Customer Loyalty 68

Customer Loyalty Customer Beauty and Health Food and Beverages 68

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

Customer Loyalty 88

Customer Loyalty Customer Beauty and Health Food and Beverages 88

BigCommerce

FEBRUARY 1, 2018

If your biggest objection is price, consider this: How much money could you be making if you fully focused on the things you do best for your business, and leave the rest to others? Not to do a shameless plug, but the Yotpo blog is packed with original data, unique customer case studies, and tons of deep dive how to’s.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

Kissmetrics

MARCH 2, 2021

Customer acquisition cost: ($1,020,000 / 1,020,000 customers) + $1.00 per customer = $2.00. As in our previous example, the amount is worth only the money extracted from customers. This company has used a customer retention calculation to determine its customer lifetime value (CLV) is $2,000.

Customer 350

Customer eCommerce Multi-channel Channel 350

Omnisend

JANUARY 12, 2021

Not only does it help you pinpoint which of your customers are your best customers, but it helps you learn how to transform shoppers into customers that spend more, buy more often, and stay with your brand longer. What is Customer Lifetime Value? Why Customer Lifetime Value Matters for Ecommerce.

X-cart 109

X-cart Customer Customer Retention Shipping Costs 109

lateshipment

FEBRUARY 26, 2020

How to Resolve Issues Proactively. 1) Fix Last-mile Issues Before Customer Impact. 60-75% of customers will do business with a company again if the company handles a customer service issue fairly, even if the outcome isn’t in their favor. 2) Keep Customers in the Loop of their Order’s Life Cycle.

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Related Topic: How to Start Building Loyalty with Social Proof. Rebel Dawg knows how to please their customers.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

GetElastic

DECEMBER 1, 2021

By deploying subscription services, it puts brands in an ideal position to drive predictable and sustained revenue, while also generating increased customer loyalty with more affordable buying options. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196