BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 167

Customer Loyalty Social Media Customer Customer Retention 167

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Don’t Forget the Value of Saying Thank You.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Find Co-Marketing Opportunities for Loyalty Programs. Inform Customers About Product or Service Offerings.

Customer Retention 264

Customer Retention Information Mobile Customer Loyalty 264

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

lateshipment

MARCH 25, 2025

This means having an optimized landing page, engaging them through active marketing, and ensuring you have clear messaging that leaves your customers with no doubts about what you bring to the table. Keeping your customers hooked at this stage requires you to offer in-depth information about your offerings.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 108

Customer Loyalty Improvements Customer Social Media 108

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

Retail TouchPoints

SEPTEMBER 13, 2023

The solution lies in ensuring transparency, that is, making transaction information clearer to everyone. This can be as simple as adding a logo or digital receipts to each outgoing payment, thereby helping to jog customers’ memory and greatly reducing the odds of confusion when the bank statement arrives.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . They feel that is the responsibility of the business to mitigate their anxiety and keep them informed of their package status.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Amazon model.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

lateshipment

MARCH 7, 2025

A well-placed email with helpful information is far more effective than a daily barrage of promotions. Give your customers some breathing room, and they’ll be much more receptive to your messages 2. Here are 3 metrics that can tell you more about how you engage customers post-purchase: 1.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

FEBRUARY 26, 2020

As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. Even if you’re confident of delivering packages to customers’ on time, customer anxiety while awaiting parcels leads to an increase in “Where Is My Order?”

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. is the most trusted loyalty platform 100% built for ecommerce brands.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

Customer Loyalty 88

Customer Loyalty Customer Beauty and Health Food and Beverages 88

Retail TouchPoints

JULY 26, 2023

Within most companies, customer success teams leverage massive amounts of data across different applications, databases and departments to develop a holistic view of the customer. Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

lateshipment

FEBRUARY 14, 2020

Once the shipping carrier takes custody of the parcel, they share a tracking URL with the retailer, who then shares it with the customer. Beyond this stage, shipping status information is periodically updated on the carrier’s tracking page, which the customer accesses to know of parcel status. Increased Customer Engagement.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JULY 21, 2022

But as more outside forces shine a spotlight on how those behaviors are turned into data that is leveraged for monetary gain, consumers are looking for more control over their information — and marketers are scrambling to keep pace. Ongoing political tensions and the recent overturning of Roe v. adults and 125 marketers.

Marketing 279

Marketing Consumer Information Customer Retention 279

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

lateshipment

MARCH 28, 2025

Logistics is the process of planning, implementing, and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods, and related information from the point of origin to the point of consumption to conform to customer requirements. Think of it as the boomerang effect of e-commerce.

Definition 130

Definition Shipping Costs eCommerce Management 130

BigCommerce

FEBRUARY 1, 2018

There’s a lot of information out there concerning small businesses and ecommerce, and it can be difficult to keep track of it all. Staying on top of industry information, government regulations, ecommerce best practices and marketing trends is key to your success. My favorite online resource for business information is actually Quora.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Kissmetrics

JANUARY 17, 2022

Personalized marketing does that, and tailored campaigns and follow-up emails make your customers feel valued and appreciated. Better Understand Your Customers. You already know how to gather information like demographic data, search and purchase history, and social media activity. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

JULY 10, 2023

For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell. Retailers have a vast amount of data about customer shopping behavior and purchase history.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Kissmetrics

JUNE 9, 2017

Before the Information Age, data collection was a slow and arduous process. By recording consumer behavior, demographic and psychographic information, you can come to conclusions about the types of content people would like to receive via email. Customer Retention. List Segmentation.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Omnisend

AUGUST 15, 2021

This is where Retention Benchmarks come in. There’s no denying that customer acquisition is critical to the success of any ecommerce business. No matter your niche, you need a solid customer retention strategy to ensure the sustainability of your entrepreneurial endeavor. What is an Excellent Customer Retention Rate?

Customer Retention 148

Customer Retention eCommerce eCommerce Software Electronics 148

lateshipment

MARCH 9, 2022

Late and inaccurate deliveries have a direct impact on your reputation, customer loyalty, and bottom line. When you notice a delay at any point during a shipment’s journey, you could take some form of action: either send a replacement parcel via a faster mode or inform the customer about the delay before they discover it.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Related Topic: Top 10 Examples of Social Responsibility as a Customer Retention Tool.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

lateshipment

MARCH 26, 2020

On average, customers track their parcels 6–8 times on a shipping carrier’s tracking page. Unfortunately, carriers tend to withhold information on delivery exceptions such as delays, which can increase customer angst and result in a poor delivery experience. Improve Retention and Customer Loyalty.

Management 208

Management Shipping Costs Shipping Merchant Services 208

lateshipment

APRIL 10, 2025

Automated Customer Notifications Once a return is approved or a refund is issued, Shopify sends emails to your customer. These notifications keep them informed about what’s happening and what they should do next. It also helps reduce delays, avoid errors, and keep customers informed every step of the way.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130