BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

DECEMBER 15, 2022

The new branding was created to signify the combination of Clarus Commerce’s loyalty offerings and PrizeLogic’s loyalty, promotion and rebate programs. The company’s full suite of customer loyalty solutions includes punch card programs, points-based rewards, retention rewards, premium loyalty and digital rebate programs.

Customer Retention 263

Customer Retention Customer Loyalty Subscription Presentation 263

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Omnisend

MARCH 22, 2023

Reading Time: 4 minutes The purpose of loyalty programs is to offer customers access to exclusive prices and loyalty discounts. This can help not only with purchasing behavior, but also with customer retention. The best loyalty programs have the power to transform a business into a customer-centric profit machine.

Customer Loyalty 155

Customer Loyalty Customer Customer Retention Recommendation 155

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

lateshipment

FEBRUARY 14, 2020

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

lateshipment

MARCH 25, 2025

Retention Retaining your customer means keeping them engaged even after theyve completed their purchase. Optimizing this shopping journey stage is essential as it builds customer loyalty and repeat purchases. And a positive customer experience can drive customer loyalty, satisfaction, and retention.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

lateshipment

MARCH 26, 2020

What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises.

Management 208

Management Shipping Costs Shipping Merchant Services 208

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 110

Customer Loyalty Improvements Customer Social Media 110

Ecommerce Platforms

NOVEMBER 11, 2019

Setting up an entrancing loyalty program is one engaging step a retailer can use to reach out to their most loyal customers in a gratifying manner. . Superficially, boosting your sales roughly equates to widening the customer base. Second, this guide churns out a few examples that could help you kickstart your loyalty scheme.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

lateshipment

MARCH 7, 2025

From there, it continues through the shipping process (providing updates and managing expectations), the product arrival (offering setup assistance or usage tips), and well beyond the initial “getting to know the brand” phase. Here are 3 metrics that can tell you more about how you engage customers post-purchase: 1.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

lateshipment

MARCH 28, 2025

A customer orders a pair of shoes, but they don’t fit quite right. You see, for e-commerce businesses, managing this return journey efficiently is just as crucial as delivering orders in the first place. Seamless reverse logistics equals happy customers and low costs. A first-time buyer who turned into a lifelong customer.

Definition 130

Definition Shipping Costs eCommerce Management 130

Inflow Insights

JANUARY 24, 2022

It also focuses on building customer loyalty. Loyal customers decrease the cost of acquiring new customers while increasing the number and value of sales. How Do Social Media & Customer Loyalty Work? Brand loyalty comes with tremendous rewards for eCommerce businesses. Focus on stories.

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . When applied, these strategies will surely positively impact your sales, CX, and customer loyalty. .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Kissmetrics

MARCH 2, 2021

If a Mercedes-Benz dealer has a CAC of $10, the management team will be delighted when looking at the year’s financial statements. However, in the case of this company, the average order placed by customers is $25.00, and it has a markup of 100% on all products. Customer acquisition cost: ($1,020,000 / 1,020,000 customers) + $1.00

Customer 350

Customer eCommerce Multi-channel Channel 350

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase.

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 110

Management Retail Customer Retention POS 110

Retail TouchPoints

JULY 26, 2023

By leveraging integration, retailers can sync customer data, such as names, orders and addresses, in real time between ERP, 3PL, warehouse management and other fulfillment systems. Against the backdrop of ever-evolving options for services and products, many brands may feel customer loyalty is a thing of the past.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? The more add-ons you offer from other vendors, the more complex managing subscriptions can become.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention. Ready to Transform Your Retail Operations?

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

BigCommerce

FEBRUARY 1, 2018

One thing that can be time consuming in managing the day-to-day tasks in a business is bouncing back and forth between tasks. Manage your email inbox. Collaborate and manage projects. Trello is a great option for growing businesses struggling to manage it all. Alex Birkett, Growth Marketing Manager, HubSpot.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers, the scope of your job just expanded. Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. And before you panic, it’s a good thing.

Customer 195

Customer Customer Retention Supplies Marketing 195

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

lateshipment

MARCH 9, 2020

First and foremost, such a solution helps make your loyal customers feel more valued and understand that you, the retailer, have their back. This would help you stand out at a time when delivery experience management, as a methodology, is still nascent in most industries. Customer engagement is all about timely communication.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Omnisend

AUGUST 15, 2021

There’s no denying that customer acquisition is critical to the success of any ecommerce business. No matter your niche, you need a solid customer retention strategy to ensure the sustainability of your entrepreneurial endeavor. Thanks to advancements in ecommerce software, retention metrics are now easy to track and manage.

Customer Retention 148

Customer Retention eCommerce eCommerce Software Electronics 148

GetElastic

DECEMBER 1, 2021

By deploying subscription services, it puts brands in an ideal position to drive predictable and sustained revenue, while also generating increased customer loyalty with more affordable buying options. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Managing bundles and promotions.

Subscription 148

Subscription Payment Services Payments eCommerce 148

iVend

JUNE 14, 2023

Customer loyalty in retail is what every brand strives for – having customers who love your store so much that they shop with you time and time again, spend more, and spread the word to others about how great you are. But not all retail POS technology offers the same loyalty functionality.

Customer Loyalty 52

Customer Loyalty POS Technology Customer 52

lateshipment

MARCH 9, 2022

Late and inaccurate deliveries have a direct impact on your reputation, customer loyalty, and bottom line. Last but not the least, here are some facts to defend our statement. The impact of shipping delays on key metrics. Here are some of the other reasons why delays happen in the first place.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

SEPTEMBER 21, 2021

Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Salesforce anticipates 50% of new loyalty program signups will go dark after December 2021.”.

Payments 272

Payments Payment Services Customer Experience Social Media 272

FastSpring

OCTOBER 10, 2022

During a recent live interview about pricing strategies to combat stagflation , FastSpring’s Sales Manager Todd Stellfox and Chief Product Officer Kurt Smith discussed what Slack did well in this announcement. Incentivize Customer Loyalty. Finding a way to reward customer retention can be valuable.

Customer Retention 148

Customer Retention Customer Loyalty Blog Customer 148