RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

lateshipment

MARCH 25, 2025

Retention Retaining your customer means keeping them engaged even after theyve completed their purchase. Optimizing this shopping journey stage is essential as it builds customer loyalty and repeat purchases. And a positive customer experience can drive customer loyalty, satisfaction, and retention.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

lateshipment

MARCH 7, 2025

Here are 3 metrics that can tell you more about how you engage customers post-purchase: 1. Customer Retention Rate (CRR) Your customer retention rate is an accurate direct reflection of the success of your efforts to nurture customer relationships after the initial purchase.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Groove

NOVEMBER 12, 2020

If you were to ask us how to improve the customer experience, we'd say that rewarding loyal customers is one of the most important things brands can do. Increase customer retention by implementing a customer loyalty program software that rewards your most loyal customers for their purchases.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. is the most trusted loyalty platform 100% built for ecommerce brands.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 68

Customer Loyalty Customer Beauty and Health Food and Beverages 68

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

Retail TouchPoints

JULY 26, 2023

While this is an excellent strategy to meet customers where they are, it can lead to failed customer experience if the processes and systems aren’t up to the task due to a lack of automation. Against the backdrop of ever-evolving options for services and products, many brands may feel customer loyalty is a thing of the past.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

lateshipment

FEBRUARY 26, 2020

In the event of a failed delivery, an angry post on Twitter or Facebook or a negative review from a customer on sites like Google or Yelp.com can cause irreversible damage to your brand and far worse, demotivate their followers, friends, and family from shopping with you. 2) Lose Loyal Customers to Bad Delivery Experiences.

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? You are never done building your marketplace if you want to stay agile and cultivate customer loyalty.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. Promote Retention by Offering Something No One Else Can. The result?

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses? The company’s interest is reasonable. The theory is valid.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

BigCommerce

APRIL 18, 2018

Fast-scaling businesses use metrics dashboards to guide their meetings and decision making – taking gut preference out of the process in favor of data driven results. . According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. Better Decision Making Made Easy.

Download 418

Download eCommerce Social Media Shopping Carts 418

lateshipment

MARCH 28, 2025

Because customers expect easy, no-hassle returns. If you fail to meet this expectation, you risk losing future sales. In fact, when a customer tried to exchange a product , not only did they get a $35 discount because of the price drop, but they were also upgraded to the lifetime VIP status for free. Take Zappos, for example.

Definition 130

Definition Shipping Costs eCommerce Management 130

Groove

FEBRUARY 2, 2022

Creating valuable content as part of your inbound marketing strategy is one of the best ways to acquire new customers. Determine the buying behaviors of your target audience, and cater your content to meet their needs. What Is Customer Retention? There aren’t many cons to retaining existing customers.

Customer 150

Customer Customer Retention Merchant Services PPC 150

Kissmetrics

APRIL 30, 2021

Other things to take into account include: total time to ship your inventory freight transit times production times other delays that could affect your ability to meet the demand. Loyal, repeat customers are worth 10x more than their first purchase. Encourage your customers to spend a minimum amount by offering a discount.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

Kissmetrics

MARCH 8, 2021

Most brands will use customer success strategies to build long-term relationships with brands, help customers get the most from your product, and help them use your product to meet their goals. Why Is Customer Success Important? Thankfully, the ROI of customer success will typically be much larger than customer support.

Customer 276

Customer Improvements Customer Retention Other 276

lateshipment

MARCH 9, 2020

Consequently, what ends up happening is that the experience every customer is subjected to in the last mile is the default experience provided by the shipping carrier, and as we’ve already discussed, shipping carriers never go out of their way to make deliveries special! Customer engagement is all about timely communication.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. Clearly, many experiences fail to make that solid first impression.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

BigCommerce

FEBRUARY 1, 2018

For example, use a scheduling tool like Calendar or Mixmax to organize meetings. Understanding how to use those key metrics to grow a SaaS company is extremely beneficial for an online store as they have to deal with the same challenges (customers acquisitions, customer retention, monthly recurring revenue, etc).

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Wiser

SEPTEMBER 27, 2023

These surveys provide direct insights from the very people who matter most—customers. By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience. “How well do our products/services meet your needs?”

Customer 146

Customer Retail Customer Retention Improvements 146

Optimizely

JULY 31, 2018

You’ll get an inside look into what happens behind closed doors in brainstorming and strategy meetings at companies like GE and P&G—and maybe get some ideas of your own in the process. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

lateshipment

FEBRUARY 6, 2025

When you understand each stage of the post-purchase process and the customer pain points , you can gain more control and create enjoyable post-purchase experiences for your customers. Post-purchase is that part of the customer journey that begins immediately after a customer clicks the “buy” button.

Payment Services 130

Payment Services Customer Retention eCommerce Shipping Costs 130

lateshipment

FEBRUARY 6, 2025

When you understand each stage of the post-purchase process and the customer pain points , you can gain more control and create enjoyable post-purchase experiences for your customers. Post-purchase is that part of the customer journey that begins immediately after a customer clicks the “buy” button.

Payment Services 130

Payment Services Customer Retention eCommerce Shipping Costs 130

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

JUNE 3, 2022

Adding fuel to the fire is your customers’ growing demands of wanting complete visibility into the last-mile process. However, meeting these demands is not as easy as it looks. Your shipping carrier on the other hand is already overwhelmed by their delivery volumes and has no interest nor commitment to your customer experiences (CX).

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

Smile.io

MARCH 13, 2025

We break down 10 reasons customers are abandoning your loyalty program, and how to actually save them. The State of Ecommerce Customer Loyalty in 2025 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2025.

Customer 78

Customer Events eCommerce Customer Experience 78

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Omnisend

MAY 24, 2021

Today, customer analytics comes in the form of software, which ecommerce retailers and marketers can use to automatically capture customer data in real-time. How Do Customer Analytics Work For Ecommerce? What Software Should You Use for Customer Analytics? Let’s take a look at a few of the best available.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

This will enable them to better meet customer needs and ensure they are available to receive and replenish stock items when trucks arrive. For starters, your sales staff won’t have to go to the front of the store every time a customer asks a question about a product. Build Customer Loyalty.

Payment Services 97

Payment Services POS Mobile Operations 97

lateshipment

JUNE 8, 2022

Today’s shoppers have high customer service expectations and zero tolerance for issues. If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a competitor. Increasing customer retention rates by just 5% can increase your profits by more than 25%. .

Customer 130

Customer Shipping Costs Shipping Events 130