Optimizely

OCTOBER 23, 2019

This integration continues to build on an ever-growing set of easy-to-install customer data integrations between Zaius and the leading customer-facing technology platforms, including Shopify Plus , Magento , and Zendesk. The post Integrating Customer Loyalty with Yotpo and Zaius appeared first on Zaius.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Find Co-Marketing Opportunities for Loyalty Programs. Inform Customers About Product or Service Offerings.

Customer Retention 264

Customer Retention Information Mobile Customer Loyalty 264

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Retail TouchPoints

SEPTEMBER 13, 2023

There’s no doubt that preventing and streamlining chargebacks significantly benefits retailers, but companies should also consider a comprehensive strategy around collaboration and technology to reduce the risk of chargebacks, improve operations and ultimately reap dividends in the form of increased profitability and customer loyalty.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 110

Customer Loyalty Improvements Customer Social Media 110

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. According to BigCommerce, it costs 5x less to convert existing customers than it does acquire new ones.

Recommendation 191

Recommendation eCommerce Customer Loyalty Customer Retention 191

iVend

JUNE 14, 2023

Customer loyalty in retail is what every brand strives for – having customers who love your store so much that they shop with you time and time again, spend more, and spread the word to others about how great you are. But not all retail POS technology offers the same loyalty functionality.

Customer Loyalty 52

Customer Loyalty POS Technology Customer 52

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase.

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

Kissmetrics

MARCH 2, 2021

The first party includes outside, early-stage investors who use it to analyze the scalability of new Internet technology companies. They can determine a company’s profitability by looking at the difference between how much money can be extracted from customers and the costs of extracting it. per customer = $2.00.

Customer 350

Customer eCommerce Multi-channel Channel 350

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention. Ready to Transform Your Retail Operations?

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch.

Customer Loyalty 111

Customer Loyalty Customer Retention Technology Events 111

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses? The company’s interest is reasonable. The theory is valid.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

JULY 21, 2022

“When you think about how data is being captured from your owned touch points, your websites as well as your paid media, it all has to be orchestrated nicely with your product and technology teams,” Redniss explained. Stay tuned for our new Marketing Playbook, which will launch on July 28.

Marketing 279

Marketing Consumer Information Customer Retention 279

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

MARCH 26, 2020

Increased Customer Anxiety and Frustration Over Parcel Whereabouts. Customer anxiety while awaiting parcels forces support reps to handle a skyrocketing number of WISMO (Where Is My Order?) When you are actively engaging with your customers, you are fostering a connection by keeping them in constant loop of their order status.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Kissmetrics

JANUARY 17, 2022

Better Understand Your Customers. However, AI and marketing automation technologies enable marketers to gain an even better understanding of who their customers are and what they need. For example, you might find that high-revenue customers prefer a specific channel, like email. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Ecommerce Platforms

AUGUST 29, 2022

The technology comes with a fantastic app market, brimming with tools to add to your store. Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

lateshipment

MARCH 28, 2025

Benefits of Implementing Reverse Logistics Implementing reverse logistics correctly offers some major benefits across the board, from improving your bottom line to earning you customer loyalty. Good for the Environment The world is getting more eco-conscious by the day, and customers care about sustainability. The bottom line?

Definition 130

Definition Shipping Costs eCommerce Management 130

lateshipment

APRIL 10, 2025

Instead of pushing customers toward refunds, Loop nudges them to choose an exchange. Loop is useful for Shopify brands that care about customer retention and want to reduce refund rates without friction. Book a free demo and product tour to see how it transforms the post-purchase experience and strengthens customer loyalty.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Kissmetrics

MARCH 22, 2018

With the help of scrappy teams and technology to automate processes, these brands are not only keeping up with the trend, but also are redefining it and leveraging it to grow. In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Agencies have access to innovative technology that makes it easier for your business to do business. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

iVend

AUGUST 10, 2022

iVend Retail Loyalty iVend retail technology helps retailers build strong communities. Check out how our loyalty programs drive customer advocacy. Retailers need to focus on customer retention, identifying loyal customers, and nurturing them to become brand ambassadors and advocates who lead your retail community.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Demac Media

JULY 12, 2017

In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e. What About Using Shipping For Customer Retention What about the back-end of every order? These are: Better Tools / Technology. What about shipping?

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Data analytics helps retailers analyze how customers shop and use that data to deliver a seamless customer experience. From product selection to purchase, data analytics focuses on providing personalized attention to each customer. This experience goes a long way in building customer loyalty.

Retail 110

Retail Shipping Costs eCommerce Customer Retention 110

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Build Customer Loyalty.

Payment Services 97

Payment Services POS Mobile Operations 97

lateshipment

MAY 6, 2023

But first, here’s a look into what great post-purchase experiences can do for your brand, particularly from a customer standpoint. The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

UpSellIt

AUGUST 3, 2023

Enhanced Product Development: Businesses can identify trends and preferences within segments, helping them develop products that cater to the specific demands of different customer groups. Imagine that a technology retailer sells consumer tech such as laptops, mobile phones, and accessories. What is Ecommerce Personalization?

eCommerce 115

eCommerce Recommendation Accessories Customer Loyalty 115