Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Amazon model.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Ecommerce Platforms

NOVEMBER 11, 2019

This guide puts into light a couple of handy tips to make your target customers be obsessed with your loyalty program. You get to come to terms with why your brand needs to put a loyalty program in the prime position. Second, this guide churns out a few examples that could help you kickstart your loyalty scheme.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Inflow Insights

JANUARY 24, 2022

It also focuses on building customer loyalty. Loyal customers decrease the cost of acquiring new customers while increasing the number and value of sales. How Do Social Media & Customer Loyalty Work? Brand loyalty comes with tremendous rewards for eCommerce businesses. Focus on stories.

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

lateshipment

MARCH 7, 2025

Did you know that customers remember the brands that make an impression? The companies that stay in touch offer little treats, helpful tips, or just a friendly “hello.” In fact, it’s a proven fact that nearly 52% of all customers will go out of their way to buy from a brand they adore.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. With happy and loyal customers, you enjoy: A steadier stream of sales. It’ll help in the long run.

Customer Loyalty 86

Customer Loyalty Customer Social Media Live Chat 86

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals. But brands shouldn’t get complacent.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

BigCommerce

FEBRUARY 1, 2018

Productivity Tips for Business Owners. Want more productivity tips and applications? Understanding how to use those key metrics to grow a SaaS company is extremely beneficial for an online store as they have to deal with the same challenges (customers acquisitions, customer retention, monthly recurring revenue, etc).

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

lateshipment

OCTOBER 12, 2023

Here are a few last-minute tips and tricks that can help you with your whole BFCM strategy. Last minute tips and tricks for BFCM 1. Retarget buyers with Banners and pop-ups in session Banners and pop-ups would be something that brands already do when a customer enters the website.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Korona

FEBRUARY 9, 2023

This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1. × Get Started with KORONA POS today!

Improvements 98

Improvements Payment Services POS Payments 98

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Including customer success stories is a great way to inspire new customers to strive for that success in their own fitness journey.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

Retail TouchPoints

SEPTEMBER 21, 2021

Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Salesforce anticipates 50% of new loyalty program signups will go dark after December 2021.”.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Optimizely

JULY 31, 2018

But Andrew Youderian’s podcast delivers on its promise, at least in terms of the actionable tips he provides. Where to start: Using Customer Lifetime Value to Grow Your Business — Andrew looks at how to calculate one of our favorite metrics, then gives tips for putting it to good use. Shopify Masters. eCommerce Evolution.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

lateshipment

MARCH 9, 2022

Late and inaccurate deliveries have a direct impact on your reputation, customer loyalty, and bottom line. Here’s a killer tip for you. Last but not the least, here are some facts to defend our statement. The impact of shipping delays on key metrics. Thankfully, an automated service that is cost-effective can make things easy.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Omnisend

JANUARY 10, 2024

This involves carefully engaging with them at every stage—from first finding out about your brand to becoming a loyal customer. To help you build a rock-solid email lifecycle marketing strategy, we’ve put together tips and examples you can use for inspiration. Improve your products based on customer feedback. Let’s get started.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Retail TouchPoints

JULY 21, 2022

I think this is a very large tipping point for privacy and security, and the way we think about how our personal information is being used in our relationships with brands and platforms.” Want to learn how you can collect more first-party data and bolster your marketing strategies to drive customer retention and loyalty?

Marketing 279

Marketing Consumer Information Customer Retention 279

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. We’re sharing tips on how to choose a BigCommerce Agency and why working with an Elite BigCommerce Partner will guide your eCommerce store in a positive direction.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

lateshipment

AUGUST 13, 2021

This gives you little to no control over the quality, which significantly impacts customer loyalty and store reputation Hard to build your brand : When customers receive the product, they only care about the product, and not the shopping experience since you’re just the messenger. 6 top tips to prepare your dropshipping store.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Kissmetrics

DECEMBER 8, 2020

This is measured through metrics like customer loyalty and repeat business. This is a score based on how many customers like your brand and how many see room for improvement. The Net Promoter Score is one of the best ways to improve customer retention over the long-term. Finally, there’s brand engagement.

Mobile 363

Mobile Social Media Article Payment Services 363

Kissmetrics

APRIL 30, 2021

5 Tips for Making Money by Requiring an MOQ. Now we’re going to discuss how you can start making more money by requiring an MOQ from your customers. What if you scare your customers away and no one opts in? It helps you find a small number of customers who are happy to spend more money with you.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Smile.io

AUGUST 11, 2020

This way both your customers and the revenue from their orders are retained. That sounds like an easy enough strategy, but how exactly do you nudge customers in the direction that you want? Here are a few tips: 1. Too many steps will make customers demand their money back out of frustration with the process, not the product.

Customer Loyalty 65

Customer Loyalty Customer Shipping Costs Shipping 65

BigCommerce

APRIL 18, 2018

We’re on a mission to provide businesses like yours marketing and sales tips, tricks and industry leading knowledge to build the next house-hold name brand. Understanding the Customer Stages. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits.

Download 418

Download eCommerce Social Media Shopping Carts 418

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Tina Donati.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Humanizing Your Brand Gives a Customer-Centric Approach.

PPC 195

PPC Customer Retention Social Media Consumer 195

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Omnisend

JANUARY 12, 2021

Why Customer Lifetime Value Matters for Ecommerce. It costs more to acquire new customers than it does to retain existing ones. Customer lifetime value goes beyond shot-in-the-dark customer retention strategies and allows you to identify exactly where you can get more value out of your existing customer relationships.

X-cart 109

X-cart Customer Customer Retention Shipping Costs 109

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

iVend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Retail technology can play an important role in helping to develop customer advocates and retail communities. The role of retail technology.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 90

Marketing Customer Loyalty Customer Retention Social Media 90

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52