Kissmetrics

AUGUST 6, 2021

To better understand your audience, use: Audience research tools like surveys and quizzes to gather demographic and psychographic data on your target audience. This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

FEBRUARY 16, 2024

A I – P o w e r e d C h a t b o t s Chatbots empower businesses to provide highly personalized digital experiences to their customers. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

MAY 13, 2022

Simply defined, routed deliveries optimize logistics channels to create the best in quality, speed and efficiency of last mile product transport to the consumer. The end result is data that helps implement drop-off or pre-scheduled delivery plans. This in turn helps guarantee a better customer experience through each delivery channel.

Supplies 276

Supplies Multi-channel Information Improvements 276

Ecommerce Platforms

OCTOBER 26, 2021

This function allows you to connect all of your sales channels to build a seamless customer experience, strengthen your customer support center and also provide contemporary shopping options like buying online and pick up in-store with your data on all channels synced. Flexible Multi-Store. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

SEPTEMBER 18, 2023

(Photo courtesy Amazon Accelerate) Warehousing, fulfillment and delivery through FBA, which now extends beyond orders made on Amazon to orders made on sellers’ DTC sites with Buy with Prime.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. For creating a content asset that drove thought leadership, revenue and customer loyalty. Time Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Retail TouchPoints

DECEMBER 16, 2022

It computes sales totals, handles payments, monitors inventory, collects company data and much more. It’s the ideal way for retailers to differentiate themselves from the competition, build customer loyalty to generate long-term sales, and ensure customers feel their time in-store was well spent. Ease of Use.

Technology 278

Technology Payment Services Retail POS 278

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Community Building, Customer Engagement & CRM. CRO & Data-Driven Optimizations. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Technology.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Smile.io

FEBRUARY 2, 2024

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.    Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. has built up the world's largest dataset of loyalty and retention data.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Retail TouchPoints

MARCH 2, 2021

I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. We’re going from a binary type of returns process to a multi-node, multiple-attribute returns model ,” said Rop. “We More Online Sales Means More Returns.

Merchant Services 328

Merchant Services Retail Multi-channel eCommerce 328

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Beauty Insider members can save the recommendations they receive [during these sessions] to their loyalty program account, which then makes for a better customer experience in the future.

Consumer 269

Consumer Gifts Customer Experience Multi-channel 269

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

lateshipment

APRIL 10, 2025

” This data is useful. Multi-Location Inventory Support If you manage multiple fulfillment locations, Shopify allows you to route returns to the right one. Collecting return reasons helps you connect the dots between product issues and customer experience gaps. Let data guide your updates.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Ecommerce Platforms

JULY 15, 2020

There’s automatic order grouping available, multi-channel customer support, and the option to get multi-channel customer support through email, phone, and social media too. 2-day delivery for happier customers. Multi-channel customer support. Custom branding and packaging.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

RTP blog

JULY 14, 2017

The valuable data is also sold to others: a single compromised account is worth $3 or more on the underground market, compared to just 22 cents for a stolen credit card number, according to one report. Merchants with an online channel are already losing 7.6% Cybercriminals use the accounts to perform fraudulent transactions.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. B2B buyers often require personalized prices –– which you can get by logging in on Atlanta Light Bulbs site (they use customer groups to make this happen). Talk to influencers and experts. Ecommerce Strategies from Pink Lily.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

365 Retail

AUGUST 2, 2024

This system consolidates all of Brown Thomas Arnotts’ transaction data, validates and processes that data, and then efficiently feeds clean data to various systems and functions across the enterprise. Aptos CRM also serves as the foundation for our Encore loyalty program,” Baguley said.

Customer Loyalty 57

Customer Loyalty Omnichannel Technology Multi-channel 57

Algopix

NOVEMBER 6, 2023

One strategy that has become increasingly important in this pursuit is multi-platform analysis. This is where multi-platform analysis becomes a critical strategy for success. What Is Multi-Platform Analysis? Multi-platform analysis is a comprehensive approach to selling products across multiple online marketplaces.

eCommerce 116

eCommerce Multi-channel Order Fulfillment Social Media 116

BigCommerce

DECEMBER 13, 2017

And yet, Amazon has all the data, including but not limited to: Which products customers search for. This is because the objectives here are for Amazon to bring the right selection at prices consistent with or lower than market prices, available all of the time to Amazon customers. How Amazon Wins on Amazon.

Operations 279

Operations Toys Customer Loyalty Channel 279

RTP blog

MAY 10, 2019

Real-time data is one of the most significant assets in a company’s supply chain management toolkit. Visibility of real-time data is key to ensuring efficiency and reliability in your supply chain and is also essential to protecting the supply chain against unanticipated disruption.

Supplies 150

Supplies Retail Multi-channel Consumer 150

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Plus, companies can also send surveys to customers automatically.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Multi-channel service: Connect chat with voice, email, and SMS. Zendesk Analytics.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. packaging, managing shipping and returns, customer support). Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

365 Retail

FEBRUARY 23, 2022

Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty. The subscription phenomenon.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Retailers must ensure that these channels are interconnected, providing a unified shopping journey.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

365 Retail

DECEMBER 12, 2022

Savvy retailers are relying on alternative strategies, such as manufacturing lower quantities of products to create artificial scarcity and drive FOMO among customers in response. With this real-time, actionable data, individual teams can band together to offset consumer scepticism of a good deal.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

BigCommerce

SEPTEMBER 7, 2017

I talk to at least 3-5 multi-million dollar brands every week. We now have live inventory syncing between all of our sales channel to our warehouse. Here’s exactly how to earn 25% more in sales from customers who add an item to the cart, and then hitchhike out of there. Customer Groups + Personalization = $$$.

BigCommerce 125

BigCommerce Shipping Costs Payments eCommerce Platforms 125

RTP blog

AUGUST 23, 2019

A recent report published by Global Data estimates that the BOPIS market will be worth an estimated $10 billion by 2022, and account for an estimated 13.9% While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels.

Merchant Services 150

Merchant Services Marketing Shipping Costs Retail 150

GetElastic

SEPTEMBER 26, 2019

Apryl Erickson, Vice President, eBusiness & Customer Centricity, HID Global Erickson is a strategic, customer-centric business leader with HID Global and is responsible for driving commercial digital business and customer experience strategies. Twitter LinkedIn. Twitter LinkedIn. Jay Nikolich , VP, Ecommerce, Pharmavite.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Ecommerce Platforms

JANUARY 22, 2019

You get to customize your entire rewards program and choose from a wide variety of preset color schemes that match your website. There are also several campaigns for increasing customer loyalty points on holidays and special occasions. Google Shopping by Sales & Orders. Neat, right?

BigCommerce 171

BigCommerce eCommerce Marketing Merchant Services 171

Wiser

JULY 22, 2024

Investments in data collection and analysis tools have significantly improved visibility into product distribution and sales trends, facilitating more strategic discussions with distributors and retail partners. This approach, supported by data analysis and marketing insights, helps avoid devaluing the brand.

Multi-channel 78

Multi-channel Retail Document Customer Loyalty 78

GetElastic

AUGUST 11, 2021

As digital channels have become a critical battleground for businesses to interact and transact with their customers, partners, suppliers, etc – the importance of Content Management Systems has increased considerably. Integrations: you will need to map out what else you will need your CMS to integrate with (e.g. IoT, Kiosks, etc).

Management 148

Management eCommerce Multi-channel Channel 148

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io   List-building tools  Use a multi-pronged approach to feed your list growth engine.

eCommerce 93

eCommerce Marketing Customer Loyalty Multi-channel 93